Dave Smith Motors
reviews and complaints

Zero stars. Paid cash for a new truck and the dealer will not provide title and registration. multiple calls to dealer. They say they will callback never do after weeks of trying.

The vehicle Title and registration is being held hostage for $1200 more dollars, DSM decided a rebate Wasn't valid AFTER we paid in full. We contacted Dave Smith Motors in order to purchase a Dodge Truck. The salesman applied rebates and incentives, we agreed on a price. There were no disclosures offered regarding the rebates from the sales rep. The contract was written, signed and payment supplied "in full" in the form of a cashiers check by our bank. We took possession of the truck and just needed to register it and receive the title. When we tried to register it, we were told Dave Smith Motors is holding on to the paperwork since they want another $1200 due to a rebate that is no longer valid. A month after we took possession, they want us to give them $1200 or they will not release the title. The rebate isn't valid and Dave Smith Motors does not want to be out the $1200 they discounted our truck with, so we need to pay it (after the fact) or we can't register it. That is wrong on so many levels. We even offered to split the difference with them, but no answer. Our attorney told us to revoke that offer (splitting the difference) and hold firm with the contracted amount. They are in the wrong and should "man up" and honor the contracted amount. We also contacted Dodge corporate offices and are waiting to hear from their representative regarding this dealer nightmare. Avoid this dealership, shop locally.

Seller reneged on agreement to take back vehicle if inspection reveled a major problem. Jake ***, Pre-Owned Manager at Dave Smith Motors, sold me a used 2013 Ram 1500 on 7/9 with the agreement that I could return it if upon inspection by my personal mechanic, any major issues were discovered. This is in writing. The inspection uncovered various problems. The worst is a problem with the lifters, that depending on the severity, could result in a $3000 or so (based on internet search of average cost of this repair at a Ram dealership) repair bill. I classify this as a major issue. There is also an issue with the rear differential and the brake rotors. I have attempted to get a hold of Jake upon learning the news and within the time frame alloted to me to get the inspection however every time I call it goes to his voice mail and he has not returned my phone calls or responded to my email attempts. I have spoke with the salesperson, Ross *** whom, I originally dealt with and he stated I must deal with Jake. He did confirm during the conversation that he was present, so he is simply ignoring my attempts to contact him. I have also asked a receptionist, Lexi, to connect me to someone higher up, but she too said I must deal with Jake and that she would personally pass *** the message to call me, but of course, nothing. The dealership is over a two hour drive from my home so I can not simply swing by to talk with him.

I'm looking to warn people about putting down deposits on vehicles I was interested in purchasing a 2021 jeep trailhawk. We put down a 500 dollar deposit while they searched for financing. Financing came back at around 1000 a month in which we agreed to pay 800. My wife casee asked about a jeep latitude instead and financing came back at 831 a month. I declined the offer the next day I called lithia dodge and jeep here local and was able to purchase a jeep trailhawk for 791 a month. When I called Dave Smith for my deposit back I was given the run around for 3 weeks and it wasn't until I called and went about the salesman myles tuula and talked to ashley barker where I expressed the fact that I was going to report dave smith's action to the ComplaintsBoard.com that I got a response. I followed up with my conversation with jeep headquarters and today I finally got an email that my refund was on its way. It should be known that the first day I called Dave Smith I was told they didn't owe me anything cause I purchase from another dealer but dave smith bever made a deal with me my monthly limit was 800 a month. Also at the end of week one I was told the money was approved. Week 2 I was told to call my bank it wasn't them. Week 3 Ashley barker told me she would handle it and today I finally got my email. I believe if I wouldn't have threatened with reporting to the ComplaintsBoard.com I would not have received my refund. So I am following through with my threat not under spite but in hopes this doesn't happen to anyone else. Thank you

We tried to purchase a truck on February 18 with the promise that we would take delivery in 2-3 weeks. It arrived April 3. We purchased a Ram truck with the promise we'd take delivery in 2-3 weeks. We explained to the dealership that we had a truck on order in our town but delivery wasn't expected for 8-10 weeks. Elmer, salesman at Dave Smith Motors kept telling us we'll probably get the truck next week. On April 1st our local dealer notified us that our ordered truck arrived. Since we were still waiting for "next week" to arrive I emailed the salesman to cancel our order. He put us in touch with the manager, Cameron. Cameron insisted the truck was on its way to us and since it was turned over to the shipper it was no longer their problem and I couldn't back out. On April 2nd Mark from Triangle Trucking called to say the dealer just dropped off our truck and it will arrive on April 3rd, which it did. We were told we would t have a problem registering the truck in California, but we don't have the necessary paperwork to register it. Elmer told me it was coming from Chrysler Capital. I called Chrysler Capital and was told by Lisa in the funding Department that the dealership had until 3/30 to act and they didn't, therefore we don't have a loan. We paid a $500 deposit for this truck and as far as I know it doesn't belong to us because it's not paid for. In the meantime we can't register it or drive it. I don't want anything to do with this company anymore and would like the to come and take their truck. I don't believe anything they say, there have been far to many discrepancies.

Met the terms of my extended warranty and have been waiting since 6/24 for full payment refund. Dave Smith responsible for the extended warranty. I purchased an extended warranty for my car, at time of purchase through a dealership. I've met the terms of my extended warranty. It was a 100,000 mile warranty - stating that if I didn't need/use it/file a claim against it, at the end of the service warranty term I would be refunded the full amount of the extended warranty. I meet all the terms and conditions of my extended warranty. I've been patiently waiting and have not received my full refund. I've tried reaching out on several occasions to Dave Smith & EOS. Tried working through the administrators of this warranty Wild Fire Aftermarket to no avail. Dave Smith Motors had an account representative working on my issue but they've apparently decided to stop responding. Filled my paperwork on June 12th. After which, I was asked to fill out and complete a second form. I immediately completed the new form and have confirmed 6/24 as having the new properly filled documentation submitted. Supposedly I should have received my refund within 30-60 days from that time frame. I'm getting the runaround. Anytime I reach out for a progress update I'm told there is none. The EOS company is refusing to buy back my extended warranty - as they make no movement to approve my payment. ETHOS, WildFire Marketing and any other administrators have expressed that I'm not the only one waiting for payment over the 60+ days. This isn't right - I want my refund! Purchase date: 5/21; Problem date: 7/24 (didn't receive the refund within 30 days); Model Number: 2014 Subaru Forester (VIN # JF2SJACC1EGXXXXXX); Order Number: XXXXXXA: Cust Number: XXXXXX: Sales Name: Duke - Dave Smith Motors; Payment Amount: $3491.00; Payment Method: Cash.

Purchased a 2011 2500 chevrolet duramax that was sold to me with lifted heads, 6 cracked pistons and 4 bad injectors On October 7th I purchased a 2011 Chevrolet 2500 Duramax. I drove from Chewelah Washington to Kellogg Idaho to purchase this truck I traded in a 2009 Dodge Ram 1500 Laramie with only a hundred and twenty-eight thousand miles in great condition after returning home the night of October 7th my husband smelt coolant the next morning we checked and it looked like I had a cracked coolant reservoir so I had purchased and replace the coolant reservoir in hopes to resolve the coolant leak the week continued so I replace the radiator cap the week still continued to the point of losing two gallons of coolant in a mile distance I took to a shop which replaced a clamp on a coolant hose and it lost another two gallons on my drive home I took two Deer Park diesel in Clayton Washington where they did a diagnostic test and came back with lifted head gaskets at which time I started contacting davesmith in hopes to resolve this issue as I just bought in this truck the bill at that time was $7,300 at which Dave Smith agreed to only cover 2000 dollars of the bill the shop has since found out that there are 6 cracked pistons and for bad injectors Deer Park diesel tried contacting davesmith and letting them know the issues with the truck that I purchased the same day I got a call from Brian Hall a manager at Dave Smith in Kellogg and he informed me that they would not be assisting with any other assistance to resolve the cost 2 have the truck fixed in operating as I had purchased the truck and thought it would run the truck has been in the shop since October 25th and as of now I am looking at close to an additional five to $7,000 on top of the $7,600 bill that is currently standing the resolution that I was hoping for would have been for them just to assist in at least half of the shop bill as I was sold a truck that was in and on its way to complete engine failure

They sold me a Jeep knowing I lived in Montana, which gets well below zero, negative 20 at times, knowing this vehicle will never start even with plug I got this vehicle towed several times, last time tow guy told me it will never start in this weather even if garage kept, This last repair had gas in oil from starting! Really! Then they want to charge me for oil change.The dealer knew I needed a car with a engine plug in it yet said ok we will give you 450$ and put it into financing and took 2 weeks to send it. We have called Joe from financing several times to answer questions and refused to call us back. Spoke to Chrysler and they said pay oil change and we will send u vouchers,then they said better yet leave car in shop and we will call shop and see how vehicle. Can be fixed to make it reliable. I do not want this vehicle at all . 8000$ for trade in, 500$ down, 1006 $ in payments, 900$ to get to Dave Smiths plus inconveniences of missing work, more money lost , humiliation, walking in subzero below weather, This is a 2019 Jeep Renegade latitude which over The years had many recalls. This vehicle has 150 miles practically never used cause never works.I want a different type vehicle, not a Jeep , or money refunded, all I spent to get this car plus pain and suffering or I have intentions of legally getting this resolved. They knew I lived in a state where these vehicles just do not do well and never start in cold temperatures not to mention gas getting into oil just from starting. Some racket, keep changing for oil changes.I need this matter resolved , no one seems to think this is important. I'm 65 years old and do not need to freeze to death walking. My husband and I are both on the desk and he definitely doesn't want this vehicle. So please help me! I'm a nurse atheist the Glendive Medical center EC and find it difficult to get to work and home without transportation, I have to keep embarrassing myself and asking for rides when they know I have a new car, that never works!

Poor customer service with no responses after selling me a faulty vehicle I purchased a vehicle from Dave Smith Auto and had it shipped on 8/28 to Hawaii, where I live. We received the vehicle on 9/28. Not even 24 hours after driving the vehicle, the check engine light came on and a sensor that said "incorrect DEF fluid-see dealership." We took it to our local dealership and they told us the CSR catalyst was bad and needed to be replaced. The part would take at least two weeks to get to Hawaii. Until then, we could not drive the vehicle. Since I am now paying for vehicle I cannot drive, I contacted the dealership. I asked for a rental car since they sold me a faulty vehicle and I now have no way of getting to and from anywhere. Dominic, the sales person who took over after Rex, my original sales person, told me he would have to get it approved by his manager, Jake. He told me this on Saturday and told me he would follow up on Monday. Monday came and when the day was almost over, I reached out to him. He didn't answer so I left a voicemail. Tuesday comes and goes with no call back. I had emailed him a few times at this point, too. Tuesday evening I got ahold of Jake, his manager, who told me he had to talk with Dominic about it and they would return my call on Wednesaday. If you can guess, I didn't get a call back on Wednesday and left voicemails for both Jake and Dominic. Thursday morning I call and spoke with Dominic and he said they wouldn't cover a rental vehicle. I asked to speak to Jake because at this point I'm really upset over the fact of this poor customer service AND I still don't have a vehicle to drive and am paying 425$ a month to not be able to drive it. He transferred me to Jake and I got his voicemail. I still have not heard back from Jake Thursday late afternoon. I feel like from them selling me a faulty vehicle, they should provide me with a rental vehicle. If I booked on my own, it would be about $460 for the two weeks that it would take for my part to get here.

I contacted Dave Smith motors to get prices on dodge trucks. I got assigned to salesperson, Suzi. Initially she was very helpful. I looked at 4 dodge trucks and got individual prices on each. I selected one. She told me there would be a $500 dollar deposit on the truck to hold it till I got there. It was fully refundable and not to worry. I told her I was a mortgage broker and was required by state law to give accurate pricing with no surprises. I expected the same from her, as to be on a level playing field. I got the final number and submitted all data, except the purchase order from her. I submitted drivers license photo copy front only for both myself and wife. I ordered airline tickets to Spokane, Wa. Paid for them and had receipts, which I forwarded to her. All was fine until I got the purchase order. It showed an additional charge of 1,095. It included paint sealant, dealer add ons, tinted windows, 3, rear sides and rear window. There was also a charge for the spray in bed liner. I signed the p.o. along with my wife and emailed it back to her. I called her to let her know I sent it back. I had some serious questions as to why the additional charges. I never agreed to them, authorized them, or was willing to pay for what I did not order. It was not on the window sticker on the vehicle. She told me it was "her bad", and that she disclosed it to me earlier. I know for a fact she did not. The credit union got sent a copy of the purchase order and called to make sure I knew of the dealer add ons that were not on the dealer disclosure listed on the vehicle. I also was informed it was not what we had discussed for financing. I told the credit union to stop processing the loan and that I was mislead as to pricing and costs. Suzie told me that they add these fees to all their trucks. First time a disclosure was given, after the fact. I put a deposit of 500 on June 22, processed through my bank, 23, cancelled the deal on the 24th. Asked for my 500 back and was denied. Product_Or_Service: 2020 dodge ram

$1000 deposit toorder new 2020 truck from factory Aug12 was told 6-8 weeks. GM on strike. Found same truck Montana. Called to cancel. Norefund Notruck August 12. Paid a deposit, over the phone with Johnathan ***, salesman at Dave Smith Auto, located in Kellogg, Idaho. $1000.00, to order me a new truck from the factory. (I was currently living in Anchorage, Alaska.) Ordering a new 2020 GMC truck. They needed a DEPOSIT, to order truck. Which would be deducted upon delivery of the truck. After several calls to check on progress of the truck. They had no idea of a time if completion. (I was first told six to eight weeks. That was August 12th when I ordered it) While visiting family in Ohio, September, where we were waiting for the new truck, General Motors employees went on strike. So, I was searching the internet one night, and was able to find, the same truck in Great Falls, Montana. After, another call to Johnathan ***, still no ideal, what my truck progress was, or when to be delivered. I went there and purchased it in Great Falls Montana. Bought it on, October 7th. While at the dealership in Montana. I called Dave Smith Auto, let Johnathan know, I purchased a new truck. I wish to cancel my order, and return my deposit. He said he had to find out if they would return it. The dealership, in Montana, told me if i did not receive the vehicle, it was against the law, for them to keep my deposit. No where in the several pieces of paper i received from Dave Smith said I would loose my deposit. I called Dave Smith on October 12th. I talked to a gentleman and explain to him my situation he told me basically that I was out of $1,000. so I asked him where my truck was and he says they're making it. I explained to him that GM was on strike, that GM will not be able to complete this order any other vehicles until after next year. They told me it would be a six to eight-week process, at the beginning of this. so August 12th to this day present day I still have not received a vehicle or my money back. I have the documentation that they sent me to give me the quote of what the vehicle will cost me and a description of the vehicle that would be made. nowhere in that paperwork says I would lose my $1000.00 if I cancel. General Motors are still on strike as of October 17th.

Trying to recover my $332 for airline reimbursement I was promised since October 5 I was contacted by salesman Nate *** from Dave Smith Motors in mid September regarding the used 2018 Chevy Silverado Duramax I had inquired about. Nate told me if I put a 500.00 deposit down he could hold the vehicle for me. I put down the 500.00 deposit and made made an appointment to travel to Kellogg Idaho from northern ca on October 5th. Nate told me Dave Smith Motors would refund me up to 600.00 dollars for my plane ticket. I scheduled my flight and Nate was adamant I provide him the receipt information for my plane flight so he could process my refund. I provided Nate the flight information per his request. I arrived to Spokane airport on October 5th and was greeted by a fantastic Dave Smith employee who shuttled my to Kellogg Idaho where my used truck was waiting for me. I met with Nate who was also waiting for me as planned. A short time later I was ready to drive my used truck home. I was told the 500.00 deposit the 322.00 flight reimbursement and my tax check for DMV would all be handled shortly because October 5 was a Saturday nothing could be done immediately. Within a few days my debit card was credited the 500.00 deposit and within a few weeks I had my tax check and was able to register my used truck. I emailed Nate several times regarding my flight reimbursement and to my total surprise I never received any response. Prior to purchasing the vehicle Nate emailed me often with numerous questions and requests. I called Dave Smith Motors in late October requesting to talk to someone regarding the situation. I was put on hold while the lady paged someone. After several minutes of waiting the same lady told me nobody was responding and they must be in a meeting. The lady said said she would leave a message for a manager or Nate to contact me. Several days passed with no response. I again emailed Nate regarding the reimbursement. On November 1st Nate for the first time responded to my emails, explaining there was a new lady processing the travel reimbursement checks and there was a problem with numerous checks being returned due to bad addresses. Nate told me he would look into it and let me no if mine was one of them. I have emailed Nate almost daily for the last week inquiring about what he has discovered regarding my travel reimbursement. I have yet to receive any additional information or my reimbursement for the airline ticket.

Refuse to give us our deposit back on a truck we decided not to buy. Eddie told us the deposit was refundable and here we are 1.5 weeks later no money On August 24th my husband was in contact with Eddie the salesman at Dave Smith in Kellog, ID. There was a diesel truck they had that we wanted to take a look at. We were out of town for the week and were told we could put a $500 deposit on the truck to hold it until we get back and could take a look at it. We asked Eddie specifically if the deposit was refundable (text messages attached). All he said was "yes" in a text message. On Thursday the 27th we had gotten back into town and had several trucks we had appointments to look at that day. We ended up finding a truck at another dealership and told Eddie we would not be in to look at the truck and asked about getting our deposit back. He ignored us until Saturday the 29th saying he would "try and handle it on Monday". Monday came around with no word so Nate texted Eddie asking what was going on with our deposit and he referred us to Jake *** We called Dave Smith and asked to speak with Jake. He would not answer the phone or call us back for a few days. After calling several times we finally got a hold of him. He informed us that typically they do not refund deposits if we do not go look at the vehicle. This was news to us as Eddie told us that deposits were refundable and he gave us NO explanation of these "rules". Jake said it would need to be approved by the "higher ups" to see if it could be refunded since the policy was never told to us. We have now tried to get a hold of Jake for 4 days after he said this with still no deposit refund. We called the dealership yet again today and were "disconnected" three times. With full signal on our end we are positive we were hung up on. We finally asked to speak with Eddie hoping to at least talk with someone to see where we were at with this process. Eddie was very rude and unprofessional stating that "Oh so its my fault?" After we told him we have not gotten our deposit back yet and its been a week and a half. I cannot believe he had the audacity to be smart with us after he left out key information to getting our deposit refunded. So yes, it is his fault and he needs to take responsibility for his actions. It's been like pulling teeth trying to get this company to cooperate. $500 is a LOT of money for them to steal from us. Jake has yet to return our calls or get this taken care of. I'm appalled by the customer service we have received. We need our $500 back that has been stolen from us.

The $500 that I allowed Dave Smith to charge my MasterCard in order for them to hold a truck that I wanted to purchase is not being refunded to me. In early October I spoke with salesman Art at Dave Smith Auto. I informed him that they had a brand new Dodge Ram heavy-duty pickup truck that I would like to purchase but that I would not be able to make it over there and purchase the truck until November. Art informed me that I could put a $500 deposit on the truck and they would hold it for me. I obviously asked Art if the deposit was fully refundable and he assured me that it was. Over the next couple of days I decided that the truck that I picked out was not suitable for me and settled on one that was still in transit to Dave Smith Motors. Art was very kind and cordial and said that it was no problem to move my deposit over to that truck that was still in transit. I asked Art when he thought that truck would make it to their lot for me to come purchase and he said probably by the first part of November. On November 17th I allowed Dave Smith to pull my credit report so that I could get a quote on some interest rates. A finance person from Dave Smith called fairly quickly and informed me that I had been approved, and quoted me several different interest rates. While these interest rates were not terrible, they did not seem all that great to me, given the fact that I have an excellent credit rating. Over the next three days I took all of these facts into consideration and decided that I could probably get a better interest rate and not have to wait any longer for the truck that I wanted if I just shopped around a little bit. So I did just that and happened to find a really good deal on a 2020 heavy duty Dodge Ram at Gresham Jeep Dodge Chrysler dealer. The Gresham, Oregon dealer pulled my credit and offered me a rate that was almost a full two points below what Dave Smith offered at the same loan term of 72 months. So on November 20th I bought the truck from the Gresham Jeep Dodge Chrysler dealer. I tried calling Art, and left him several messages to inform him of the news. Finally I gave up and just called the main number at Dave Smith and the operator put me on hold and then Art came on the line. I told Art that I had went ahead and bought a truck locally and asked if he would go ahead and refund my $500 to my MasterCard. Immediately, the Art that I had spoken with off and on over the past month-and-a-half was no longer the same customer oriented salesman. He was hostile and rude, and promptly informed me that because I had already applied for financing through Dave Smith that my deposit was no longer refundable. I informed Art that I would dispute this charge with my MasterCard. So because the truck that is still in transit to Dave Smith is almost a month late from what I was told, and because they offered me subpar interest rates I decided to go buy a truck elsewhere, now I lose my deposit?

Dealer refused to acknowledge and pay for damages they did prior to delivery of new truck to me. On 6/26 I purchased a brand new 2019 Ram 2500 Longhorn pickup from Dave Smith Motors and drove it home to ***, NV. Within a few minutes of leaving the dealership I opened the sunroof to experience a great deal of wind noise. I thought it odd at the time because my wife's sunroof doesn't generate a lot of wind noise but I also didn't know that wasn't to be expected in a truck so I didn't give it much thought. Upon arriving home, my wife was eager to go for a ride and when we opened the sunroof again, it made a screeching sound but other than that and the loud wind noise, functioned as expected. Three weeks later, my third use of the sunroof resulted in its opening but would not close. At that point I immediately took the vehicle to my local Ram dealership, *** Ram in ***, NV, sunroof stuck in the open position. Service Advisor *** was extremely professional and vey responsive to my needs. I became frustrated with the lingth of time it took *** Ram to handle the sunroof problem. One week became three with multiple missed promised dates. Mr. admitted there were some communication failures along the way and a struggle to get parts and schedule work All the while, he continued his professionalism and was very responsive to my calls, always returning calls in a timely manner. Also, all the while, because this was going to be warranty work and take some time, he got authorized and arranged for me to have a rental car. At about 2 1/2 weeks into this ordeal, I reached out to the Chrysler Customer Care department and was given a case number of *** and a case manager named Daniel. At the point where *** Ram had had my vehicle for three weeks, they finally ad it put back together but noticed the sunroof track settings were having to be adjusted way out of tolerances to function properly. On their test drive they reported hearing an unusually loud wind noise. It was then that they climbed into the bed of the truck to notice dents in the roof that were the cause of the wind noise and the sunroof failure in the first place. At that point, Chrysler deemed that those dents were the cause of the sunroof failure, not "factory defect" and therefore were not going to cover the repairs or rental car. I had the truck all of three weeks and had only 1500 miles on it, 800 of those were just to get home from ***. Having experienced the wind noise myself and hearing the screeching noises prior, I knew that this vehicle was delivered to me with those dents already in the roof. A 360-degree walk-around does not reveal the roof dents. I theorized at that time that they either occurred during transit to Dave Smith Motors or occurred during their application of the Smart Shield product I ordered prior to sale.. I then reached out to Sherry Q, Customer Relations Manager at DSM who was initially also very responsive and eager to help. The next day I received an email from detailing all of this research she did and concluded that they weren't responsible for either the roof dents or the sunroof failure and refused to remedy. The problem is, I know with 100% certainty that based on my problems with the sunroof prior to its failure that those roof dents were in the truck prior to me taking delivery. I believe that either DSM or Chrysler should cover the $3000+ bill to *** Ram plus the cost of the body work to fix the roof dents. As of today, I have been without my brand new vehicle for 6 weeks and DSM has refused to fix what I know they caused.

Because of what I was told by the salesman, him not doing what he said, his lack of communication and follow-up I would like my $500 deposit refunded. Friday 5/22 - I spoke with Ryan Buck at Dave Smith Motors about a 2019 GMC 1500 - Stock# XXXXX. Ryan said that to hold it I could give them a $500 deposit. I asked him if it was a non-refundable deposit, to which he replied "I'm supposed to tell you it is, but I've never kept one". I told him that I couldn't come to Dave Smith Motors to look at the pickup or to pick it up. He said that was not a problem because Dave Smith sells over 1500 vehicles a month and a lot of them are shipped to the buyer site unseen. I told him I was very uncomfortable with that. His response was that it was his job to make me comfortable. Because of what he said about him never keeping a deposit, I placed the deposit using a VISA card. Ryan asked that I send him a copy of my trust, a copy of my drivers license and a copy of my insurance card. I read a ComplaintsBoard.com complaint with the reply from Dave Smith Motors stating that "The Deposit is followed up with a Form, 'Non-Refundable Deposit Policy' for the customer to review and then return to them with an E-signature stating they understand and agree to the Non-Refundable Policy". That was never mentioned. Monday 5/25 - I couldn't get the trust papers over the weekend. I emailed Ryan a copy of the declaration pages of my trust, a copy of my drivers license and a copy of my insurance card today. Tuesday 5/26 - I spoke with Ryan and he said he needed the page of my trust that had been signed and notarized. I emailed a copy to him today. Wednesday 6/3 - when I got home that night, there was a Fedex envelope on the porch. It contained Dave Smith Motors paperwork for the pickup. Thursday 6/4 - After reviewing the paperwork, I called Tammy Silaksi, the finance person, early this morning before Dave Smith Motors opened and left her a voice message to call me that I had some concerns. At about noon, I had not heard from her, so I called her again and spoke with her. She said I should talk with Ryan. I called Ryan and voiced my concerns about buying the pickup site unseen and that he had not seemed willing to put, in writing, that it would arrive to me in the condition he described and as shown in the Dave Smith Motors website pictures and pictures he had emailed me. Because of some of the paperwork, I also questioned if all the manuals for the pickup would be with it and that there would be 2 keys for it. He told me that he would send me an email addressing all these concerns. I also told him that I had questions on the paperwork that Tammy had sent. He said he would also have Tammy call me. Monday 6/8 - By mid-day, I had not heard from Ryan or Tammy. I called Ryan and left a message for him to call me. An hour or so later, Ryan called me. I told Ryan that I was not happy and had lost faith in what he was telling me and because of him not doing what he said he would do, his poor communication and lack of follow-up I was not buying the pickup. That's when his true colors came out... rude, and unprofessional. When I got home later that day I found that there were 2 emails from Ryan on Dave Smith Letterhead, but it was too late ! The emails stated: ***, I can assure you that your vehicle is going to arrive to you with the 2nd key and manuals and the vehicle will be in the exact condition as I stated it would be in. The vehicle is in excellent shape. Thank you Ryan Wednesday 6/10 - Before 8:00 AM I sent Ryan an email asking if he had re-considered and would he refund my deposit. Thursday 6/11 - No response

We put a $500 hold on a vehicle because we live in WA and the vehicle was in Idaho. The hold ensured that the car when not get sold until we arrived I was told on the phone that a $500 hold was required in order to hold the vehicle and ensure that it would not be sold to someone else before we arrived. If we purchased the vehicle the money could be applied to the loan or immediately refunded should we decide NOT to purchase the vehicle. This was a verbal agreement. There was no disclosure sent to me nor did I sign any form of agreement. When we arrived at the dealership the car was not in the condition described. The car had body damage that was never disclosed and the vehicle was full of smoke. The car was not a certified pre owned vehicle as we were told that it was on the phone. When I questioned this I was told that it was impossible that this particular vehicle would be certified pre-owned because it came from the Spokane dealership and they do not certify vehicles from that location. We were immediately concerned about the inconsistencies we were getting. I was also told that prior to arrival that the vehicle was the z71 edition but after viewing the vehicle we learned it was not. We were disappointed after the distance we had traveled but we felt it was in our best interest to walk away. Our original sales agent was Boston Bridges but on our way to Idaho we received a call from a MADISON. Boston had a family emergency and would be unavailable. We made arrangements to meet Madison when we arrived but shortly there after she called back and said she also had a family emergency and HOUSTON would be there to meet us. There was also a AUSTIN that would be available to assist with finance questions if needed. Houston met us when we arrived and brought the car to us. After we test drove the car we expressed our concerns and dissatisfaction. Houston brought in a Manager to discuss options. They agreed to lower the price by $1000 or if preferred he would have the service department certify the vehicle. This was odd to us because they had just explained that they would never certify a vehicle that came from the Spokane lot. We did not feel like either of these options were sufficient so we made the tough decision to walk away. We shook hands and asked to make sure the $500 was refunded. Houston promised to immediately contact the finance department and process the refund. He explained that it would be processed that day but may take 7-10 business days to see that hit our card. I contacted our bank a few days later to learn that a refund had never been processed. I called Boston, the original sales rep and he informed me that I would never get my money back. I explained that Houston promised to process the refund the day we left but he told me Houston never should have promised that and because the dealership put tires on the vehicle we will never see that money again. I asked to speak to the Manager we had spoken to but he said he couldn't do that but would request that he call us. I asked to speak to Houston but he said Houston was not working. Boston will no longer respond to my calls or texts and the Manager has never called me back. Sadly I have learned there are hundreds of awful reviews to be seen regarding Dave Smith Motors and many of them are related to the $500 deposit. After sharing this story with friends and family we have learned many others have had similar stories about family emergencies, fake sales names and falsely describing vehicles. My husband and I drove a total of nine hours to get this car. We opened a loan and came with a $45,000 check in hand. We had every intention of purchasing the vehicle they described to us. Had the sales reps been honest and transparent we would never have had made the long trip nor paid the $500 holding fee. We have contacted our bank and disputed the fee on our credit card. I have also contacted our local credit union who assisted us with our financing. They have promised to contact our credit company and the ComplaintsBoard.com if their support is needed.