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Good evening
I feel that I have to contact you in raising a serious complaint about the lack of care and attention from your staff today when I ordered a decaf mocha.
This is not the first time this has happened, purchasing a decaf mocha from your coffee shops in and around London.
Allow me to explain the issue to you - I am an epileptic and I can not have caffeine due to my medical issue. For me caffeine energizes my body mimicking a compound called adenosine that releases dopamine that triggers the release of adrenaline and in my case is dangerous for my health.
Your staff served me a full caffeine mocha today that resulted in me having some health issues such as the shakes, rapid heart rate and increased respiration. Luckily I realized quickly that the product I purchased was not right and stopped drinking it immediately.
I was very clear when ordering that it was a decaf variety but was obviously not what I received. I am bringing this to your attention as it’s so important that the team realizes the impact of “getting it wrong” and the physical issues I have had to endure for most of the day with the after affects.
How do you propose this is taken forward? Your feedback is greatly appreciated.
A disappointed customer
