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2.6 1 Review 451 Complaints
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C-Date Reviews 452

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1:01 pm EST
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C-Date Legal case pending after cancelling account

I’m absolutely appalled they I’m still being threatened by themes and [censored], for failing to cancel my membership!

The only contact I actually had with your team was via the original welcome message, to which I responded closing the account! My failing was I’m not screenshot the message, why would I need evidence? You expect some level of professionalism. But no I have to provide evidence?

Shocking customer service from a very poor if not dubious site.

Recommendation: Have nothing to do with them it’s an absolute fraud I have invoked the police in this matter

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C-Date Complaints 451

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12:59 pm EDT
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C-Date CDate

I did sign up at £9.95 and I requested for me to be deleted and my account closed due to fake and underage and Russian scammers on the site. Then they took £39.95 from my account. I requested again and they said they could not find my profile. Then they took another £39.95. So I provided them with evidence on certain profiles and requested again to be cancelled because its impossible to find. Then locked my account although they said they could not find it. Then an email from eCollect AG saying i owe them £156.00. I told them where to go and provided my evidence on numerous things from requested cancellations and fake profiles and underage girls as one was14 years old. They said they evidence i provided wasn't sufficient lol. Then a letter from T&D Rechtsanwalte saying I owe them £313.56. And lovely breakdown of costs. They can go do one aswell

Claimed loss: Around £100

Desired outcome: Leave me alone and the many thousands of people in the same boat as me. Flooded is the Internet about this site and it's practices and collections

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3:12 pm EDT
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C-Date Debt collection for c-date

Cancelled over numours times and emails as scammer stole my identity despite this kept taking money off me when cancelled at bank due to you not listening to me, not being paid 39.87 your sending debit letters for 304.90 for something i didnt do i asked to cancel but you didnt listen.

Numorous emails saying to cancel as there was no link to cancel, theres has extra stress on an unemployed man who isnt to blame feells like ive been scammed and ive had enough cant tke anymore.

Claimed loss: NOT ITERESTED IN MONEY ALREADY JUST WANT IT TO STOP

Desired outcome: DROP AND CANCEL EVERYTHING, ALREADY UNEMPLOYED IF YOU CANCELLED WHEN I SAID THERE WOULD BE NO ISSUE.HOPE FOR THE MATTER TO BE CLOSED AND WILL GLADLY COMMENT ON THE OUTCOME

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7:40 am EDT
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C-Date Interdate

In spetember last year I I was scammed by interdate. I was charged 9.90 for a month subscription which was showing roughly over 2GBP per month only.

I cancelled on the subs, deleted my account and deleted the app and blocked the card as they already charged more than what they said.

Now I kept getting emails and now a postal letter asking for repayment of over 350 GBP for not paying 1 month of subscription in october 2023.

This is just so ridiculous and a big scam. They are thieves and robbing general people. I am so surprised that despite being so balatant criminals they have not faced justice system as yet.

Please see attached letter.

Desired outcome: Please stop robbing me and other people.

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Update by T.
Mar 26, 2024 3:42 pm EDT

I did it on the application.

Please provide me relevant information, under freedom of information.

Who is the owner or manager of C-date in UK or Euorope?

Is your company registered in UK? Please provide registration number.

Thanks

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Is C-Date Legit?

C-Date earns a trustworthiness rating of 65%

Generally safe, but check closely before sharing details.

Our conclusion: C-Date's operations, reviewed by ComplaintsBoards, appear mostly legit but with some concerns. Be careful and read customer feedback before dealing with the company. Negative reviews may indicate potential risks.

C-date.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

C-date.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • C-Date protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
  • We conducted a search on social media and found several negative reviews related to C-Date. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:52 pm EDT
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C-Date Online dating

Didn't sign up for more than Month but now CMS global collection services demanding €97.06

I never ticked any boxes to say continued membership or anything. I cannot contact them or even log in!. I cancelled bank payments as a complete scam. All of these dating sites need to be investigated by ombudsman bureau before more people are scammed by theses thrives!

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JJYT97
Huddersfield, GB
Mar 15, 2024 3:39 pm EDT
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Hi l am trying to cancel my membership for the account name JJYT the email is jaketipler@outlook.com / have just received a bill off £39.90 in my bank on the 15 of March 2024 pending to be taken out which I did not agree to. I can't pay my rent for my house now as that is a lot of money Please cancel my account and payment as I can't afford that amount of money a month and did not agree to the payments

Mar 26, 2024 3:32 pm EDT
Replying to comment of JJYT97

Please contact C-Date directly to cancel your membership. We cannot verify C-Date profiles or process cancellations requested on complaintsboard.com. Thanks C-Date.

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1:24 pm EST
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C-Date C-date

I joined c-date thinking that with 3 million users subscribed would be a good choice to join.

However it is not.

They are limited by choice, slow sift ware and they like to charge for a service that is not as advertised.

I wish to claim a full refund.

Photos of my membership attached and back account debit.

Thank you.

Claimed loss: £45.82

Desired outcome: Full refund

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9:33 am EST
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C-Date C-date

Hi. I signed up to use the C-date date a month ago app and now I'm noticing charges that I didn't agree to. The first payment was supposed to be £2.70 and they took £9.90 and now a month later I've been charged £39.90. I don't understand why it's so much and why I wasn't made aware that such expensive outgoings would be taking place.

I would like to request a refund for at least the second payment of £39.90

Kind regards

Chris

Claimed loss: £49.80

Desired outcome: A refund of £39.90

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3:15 am EST
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C-Date C Date

I clicked on a promotional link for C Date August time last year for , I think £4.99 for a week . Used it for a very short time , it wasn’t for me but couldn’t seem to find a delete subscription option .They tried to take another months subscription in Sept , so I contacted my bank and they advised a new card . I heard nothing from them till yesterday , 9th Jan 2024 with a demand for £308.75. I’ve never used the site since August and don’t know what to do now .

Any help appreciated . Thanks . Dave

Claimed loss: £308.75

Desired outcome: Cancel the debt

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7:05 am EST
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C-Date C date date service

I joined the c date dating service the end of November 2023 and paid for 1 month subscription to try it out. After a few days I realised it was a very poor service and tried to cancel my account and subscription but was just met with an error when trying to cancel on their website.

I emailed them to ask them to cancel my subscription but they said that without proof of cancelling they could not cancel my account which makes no sense.

I emailed multiple times and was met with the same response.

Fortunately I paid through PayPal so I deleted my pay pal account to stop them getting any more money.

Today the 4th of January I received an email from c date demanding £49 for my subscription and if I didn’t pay it that they would go to external debt collectors.

I have kept all my emails asking to cancel my subscription as evidence.

What an absolute scam, this is clearly a fraudulent service which should not be allowed to operate in the uk.

Desired outcome: Stop c date from going to debt collection agency and get them to delete all personal information they have on me.

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1:48 am EST
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C-Date Debt collection! Scam

Didn't sign up for more than Month but now "THEMYS & [censored]" demanding €237.63!

I never ticked any boxes to say continued membership or anything. I cannot contact them or even log in!. I cancelled bank payments as a complete scam. All of these dating sites need to be investigated by ombudsman bureau before more people are scammed by theses thrives!

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C-Date Debt Colletcion Final Reminder ! SCAM!!

C-date demanding £ 49.90 from me and threatens me that the case will be passed to external debt collection company.

I paid everything regularly and on 09 of October 2023 I decided to cancel my premium subscription. And then surprise ! there is no way to do it on their website even if they say otherwise !

So without having any other choice I sent them email with cancelation (attached) of my premium membership and blocked any further payments from my bank account.

Of course no reply to my email (expected) and now they are trying to force me to pay for November and if I would not do it they will send debt collectors !

I am not going to pay a single pound for something I am not using and I expect immediate closure of my account with deletion of all of my private info.

Andrzej Rusin

[protected]@wp.pl

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Update by Andrzej Rusin
Nov 30, 2023 7:44 am EST

Once I will see anything from your debt collector I am passing all evidence to police and fraud department. You scare vulnerable people and force them to pay for your ridiculous charges / claims.

Also that is my customer right to ask for immediate deletion of any of my private data which you failed to do so far at the same time limiting access to my account. Photo attached to warn others.

Not only that, Via emails You are still offering me and inviting me to click on Ladies profiles.

I keep all of this emails as an evidence as well.

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6:05 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have tried to cancel my subscription and delete my profile but without success. C date makes it as hard as possible to do so. Customer services are not very helpful at all. I cancelked my subscription through PayPal. Now am being chased regardless that I tried to cancel. Yes I have sent details through of that cancellation request. However no response...

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3:24 pm EST
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C-Date Cancelling Premium Membership

Wishing to Cancel my Premium membership. I've tried going through the app which states I can't change the status of my membership because payment hasn't been processed, eventhough its clearly been taken from my bank.

FAQ says to go to the homepage and fill out the online form, can't seem to find it anywhere so mostly likely doesn't exist.

Full of bots and a waste of money.

Claimed loss: £39.90

Desired outcome: Ideally to have my membership cancelled and my money refunded.

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10:36 am EST
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C-Date trial

I used your app for one day.

I canceled my membership.

A month later you charged my account.

I raised the issue with my bank. I provided.

They asked for more details.

They refunded me and closed the case.

a few months later I received mail from Themys & [censored] Rechtsanwälte GbR

like my membership is not canceled.

And they are asking me to pay more than 200 Euro.

I was under the impression bank solved the issue with you and the case is closed.

I don't know any details about my membership because that was like 7 months ago.

I just want you to stop sending me these emails as? I can see this is a widespread issue with canceling membership on your site.

Can you please help me to resolve this issue?

[protected]@gmail.com

Desired outcome: I just want you to stop sending me these emails as? I can see this is a widespread issue with canceling membership on your site.Can you please help me to resolve this issue?

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11:33 am EST
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C-Date Unable to cancel subscription

I signed up to this site a few days ago and paid for premium to send messages. Apparently, the women that aren't bots don't have to pay. Now I'm trying to delete my account and unsub to the premium fee but I can't, there is no unsubscribe to premium option and if I try to delete my profile it says in red letters "We’re really sorry a deletion is not possible right now. Please contact Customer Service to help you: [protected]@c-date.co.uk". So upon emailing them I'm stuck in an endless, never happening ticket line.

I've also now read that people are being charged extortionate amounts while waiting for their subscription to be cancelled

Claimed loss: Nothing other than time.... Yet

Desired outcome: My account is erased and I'm unsubscribed

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Update by Thomas Ward 1984
Nov 15, 2023 11:43 am EST

I followed their instructions to cancel membership. They then emailed back only to move the goalposts for doing so. The issue is NOT resolved and their instructions vary from each email it seems. Should any money even be attempted to be accessed without permission, I shall be contacting my solicitors

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8:42 pm EDT
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C-Date I haven't subscribed, because it was no good site

I am getting emails that pay that much . For what? Just for nothing i seen site and signup then i seen lots of wiew against them and they rubbed lots of people but where s , S - 40 and act 1970 no one can force you to pay any payments,

Provide me payments proof that I made 1st then explain me.

That's all making money with fraud and innocent people are paying them for all fake profile and robot auto text system.

Basically this c date web site playing with people emotions and hurting people's feelings which is no good at all.

If I receive next any email about any payments I will definitely take action against them.

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3:27 pm EDT
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C-Date E-dates

I have emailed e dates previously I ask them to cancell my subscription and stop taking 40 pound month from my account they have continued taking it they haven't responded to my email they are fraudulently taken 40 pound a month from my account which is very wrong as they do not have my permission I cancelled my subscription after the 3 day trail they didn't respond I want the payments taken refunded to my account as this is fraud I have spoke to my bank aswell if anymore money gets taken by e-dates my bank will open a fraud inves6agaist e-dates many thanks Ricky maclean

Desired outcome: No more money to be taken from my bank you do not have permission

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8:58 am EDT
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C-Date Themys&[censored] dating scam

Got a bill via email from Themys&[censored] stating that I should pay €170 for a dating site I didn’t register at and never heard of. The name of the person under that email doesn’t exist on the internet and I also don’t pay money to people I’ve never seen (after being involved in an investment scam a while ago I became very careful). I never signed any contract, don’t even have an email from that dating site for a subscription. Clearly another scam. They use scare mongering tactics and probably some people fall for it and that’s their existence. Don’t pay these criminals.

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8:56 pm EDT
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C-Date Cancellation of premium membership

I have attempted to cancel my premium membership as this site is nothing but bots and fake accounts, the help option describes in detail how to do this by completing an online form on their homepage, however as far as I can tell there is no homepage. I understand that companies don't want people to cancel subscriptions but to make it practically impossible is unethical.

Desired outcome: I would like it to be made easier for people to cancel and also for my membership to be cancelled

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C-Date Cancelling membership

Within the cancellation period of the premium membership, sent a few mails which appear to be getting ignored and no response from C-date. Have cancelled any recurring payement in advance, trying to get this cancelled correctly but no response at all….

https://uk.trustpilot.com/review/c-date.com#

Terrible reviews posted potential scam website…

No on lone cancellation available different e mail addresses across various forums.

Desired outcome: Cancellation agreed correctly

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C-Date 39.90 charge with no way on cancelling, fake site

I have signed up on this fake account filled dating site as a premium member for an inital payment of 9.90 one month ago. As of this morning they have charged me 39.90 and there is no way it seems to cancel payments, with the websites cancellation page not correctly loading. I do not need this service or want any account with them and a 39.90 charge is astounding, i do not remember this being something i opted for.

I have not used the account to great length aside from the first 6, (because its useless and accounts are all fake), from looking online now I have found out it's a total scam and I have apparently signed up for ongoing payments and I am very annoyed. I am adamant that I want to be removed from this site and to have no other payments leave my account going forwards. I have no use for this scam site with fake profiles and want my 39.90 back!

huge waste of time and frankly outright robbery, situation needs addressed and money refunded

Desired outcome: Money refunded, subscription cancelled, account deleted

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How to file a complaint about C-Date?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with C-Date. Make it specific and clear, such as "Unauthorized Subscription Renewal on C-Date" or "Difficulty Cancelling C-Date Membership".

4. Detailing the experience: Provide a detailed account of your experience with C-Date. Mention key areas such as customer service interactions, the clarity of subscription terms, issues with account management, or any discrepancies in charges or services received. Include specific dates and descriptions of the problem. If you have had transactions with the company, describe them and include any relevant details such as amounts, dates, and the nature of the transaction. Clearly outline the steps you have taken to resolve the issue with C-Date and their responses or lack thereof. Explain how this issue has personally affected you, whether it's financial loss, stress, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or statements. Do not include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred due to the issue with C-Date. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a response from C-Date addressing your complaint.

Frequently asked questions (FAQ) about C-Date customer service
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Is C-Date a legitimate online dating platform?

Yes, C-Date is a legitimate online dating platform, primarily focusing on casual dating and short-term relationships.

Can I trust C-Date with my personal and financial information?

C-Date uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are there many active users on C-Date?

C-Date has a considerable user base, but activity levels can vary depending on your location and preferences.

Is the C-Date website secure for online transactions?

The C-Date website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is C-Date's customer service?

C-Date offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the membership fees at C-Date competitive compared to other dating platforms?

Prices at C-Date may vary, but they generally aim to be competitive within the online dating market. It's always wise to compare prices from multiple platforms.

Does C-Date offer a refund policy for their memberships?

C-Date may have a refund policy for eligible situations. Be sure to review the terms and conditions for more information.

Are there any known scams associated with C-Date?

C-Date is a reputable online dating platform, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has C-Date been in business?

C-Date was founded in 2008 and has since grown into a recognized casual dating platform.

Can I trust the reviews I find online about C-Date?

When researching C-Date, read multiple reviews from different sources to get a well-rounded understanding of the platform.

Does C-Date offer any loyalty programs or discounts?

C-Date may offer occasional promotions, discounts, or special offers. Check their website or sign up for their newsletter for the latest information.

How does C-Date handle user privacy and data protection?

C-Date offers privacy settings and data protection measures for users. Be sure to review their terms and conditions for more information.

Is the C-Date mobile app safe to use?

The C-Date mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

Are there any hidden fees associated with using C-Date?

C-Date aims to provide transparent pricing, but always review the membership fees and any additional costs before signing up.

Does C-Date verify the authenticity of user profiles?

C-Date may have measures in place to detect fake profiles, but it's important for users to be vigilant and report any suspicious activity.

How can I ensure my safety while using C-Date?

To ensure your safety on C-Date, follow general online dating safety guidelines, such as not sharing personal information too soon and meeting in public places for first dates.

Does C-Date offer any features to help users find compatible matches?

C-Date offers search and matchmaking features to help users find compatible matches based on their preferences and interests.

Can I use C-Date for long-term relationships or is it only for casual dating?

C-Date primarily focuses on casual dating and short-term relationships, but individual experiences may vary.

Overview of C-Date complaint handling

C-Date reviews first appeared on Complaints Board on Apr 4, 2011. The latest review CDate was posted on Oct 7, 2024. The latest complaint Debt collection for c-date was resolved on May 29, 2024. C-Date has an average consumer rating of 3 stars from 452 reviews. C-Date has resolved 178 complaints.
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  1. C-Date Contacts

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  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2024

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