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Consumers Energy Customer Care Service

Consumers Energy

4000 Clay Ave SW
United States - 49548-3017

Customer Support Phone Numbers

+1 800 477 5050(General Information) 2 9
+1 800 805 0490(Business) 1 0
+1 855 477 9027(Landlord) 0 0
+1 517 768 3092(International) 0 0
+1 800 363 4806 0 0
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Consumers Energy Complaints & Reviews

Consumers Energy / Appliance repair plan

TERIMAKA on Sep 22, 2016
My oven in my electric stove was not working. The hot plates however were working. I have an appliance plan with consumers energy. I called them and they sent over a repairman. The repairman opens up things in the back and says certain parts are needed and he needs to order them. At thi...

Consumer Energy Mi - Michigan, Battle Creek / The forestry branch of consumer energy

Cathy Ellison Rhoades on Sep 9, 2016
They cut a tree down they killed last year, I miss the shade tree but I will deal. There is still part of that first tree they need to address. I was trying to ask them about cutting another dead tree down that could fall anytime. If it does it will take out the power lines. But they have...

Consumers Energy - Michigan, Jackson / My meter reading

Reviewer90947 on Nov 8, 2015
Since the beginning of February, I have called Consumer to come and read my meter. I call every month, because they estimate my gas and electricity . I paid to have the meter placed on the outside of my home. The only time they come out is when I call. So they our aware that's it's out...

Consumers Energy Michigan - Michigan, Genesee County / Very deceptive & crooked!!

Darlene on Apr 21, 2014
Approx. one year ago this July, I had called C.E., because I had owed like $162.00 (the kicker is...) I "had the money" & was at that time going to pay it. But wanted to get a "Monthly Budget Plan" set up along with payment just so that I'd know "exactly" how much I would pay monthly...

Consumers Energy and Gas in Michigan - Michigan, Flint / Adding my roommates bill to mine without authorization

Shannon L on Mar 5, 2014
I just received a bill from Consumers Energy and my bill is typically $74+ a month. This new bill is now at $3, 735.97. They added on my roommate's past due bill to mine without authorization. I just moved to this home in October and the Consumers was in my landlords name. On the same...

Consumers Energy / house burnt down still getting bills and we shut it off

becky wELLNA on Sep 25, 2013
House burnt down July 1 13. Keep getting bills we had it shut off we called and called and called. and you said every time Its all taken care of My dad is 84 has luekemia and not in good health invoice number 010033816 now this bill is for asp Premium Care Lite.IT WAS CANCELLED...ARE YOU...

Amy mason / no lights

help me 201 on Aug 9, 2013
Hi my name is Amy Mason i have 2 children the both are on breathing machine and 1 child.that is blind.an consumers.energy.turned my powet off and.i call them and they told me that all i had to pay was.101.00 to.get it back on so i did.that.now.they.are.putting to bills together and.they...

Consumers Energy - Michigan, Flint / billing

chew7979 on Nov 12, 2012
After trying numerous times to pay my bill online with no luck I called consumers energy just to be informed they do not run their own site. To my confusion I couldn't figure out why, If i was paying my bill on time, I was being charged an additional $6.75 fee? I then proceeded to...

Consumers Energy - Michigan / meter readings

kaathy s on Sep 11, 2012
my gas bill has always been in the 30.00$ to 50.00$ dollar range specially in uly. When i received my July bill it was 395.00$ then my August bill was 400.00$ i have contacted consumers and was told they would be sending someone out at a pacific time and date. no one ever showed up after...

Consumers Energy - Michigan, Madison Heights / left without heat for 2 days

Laura83 on Feb 12, 2012
Consumer's Energy is full of empty promises and lies. Our heat was shut off Feb. 10 due to a billing error. Initially they said they'd have someone out that evening to turn on the gas. A day went by and nothing. Called again on Feb. 11, now they say wait at the house until 7:00...

Consumers Energy Company - Michigan, Hazel Park / GAS OFF

Hamilton1 on Jan 31, 2012
Thanks to Consumers Energy for billing me 6 thousand dollars on a gas bill for a residential Home address and now that my gas is off and i have no heat there still billing me, and its 200 dollars now OK so you redone my bill and my gas is off what now, you don't have respect for human...

Consumers Energy - Michigan, Williamston / Poor Service

jtreat on Dec 29, 2011
I just moved to a new apartment/house, haven't even been there a month. When I called to have them TRANSFER service, they requested a copy of my drivers license and Social Security card, fine. I forgot to send this with all the moving and holiday stuff...I came home last night to NO...

Consumers Energy - Michigan, Beverly Hills / customer service

casey powell on Oct 19, 2011
Consumers Energy turned off my gas service with no notice on Monday October 17th; as it turned out, it was their error, an error that they could not, and cannot, explain. They admitted that it was their mistake. I called customer service and after 20 minutes on hold got a supervisor; he...

Consumers Energy - Michigan, Davison / was kicked off the shut off protection plan

lmpenrod on Aug 9, 2011
I have been on the shut off protection plan for some time now . well I was kicked off of it when I was told if I paid it by the 4th of August well I made my payment on the 3rd. the month before I call ed in to make sure if I paid my bill the following day I would NOT be kicked off the plan...

Consumers Energy Group / Stay away

Janet on Jun 15, 2011
I was on a budget plan and they had $1200 of my money for the heating oil season and in Januery they let my oil tank run dry our house was freezing and they would not return my calls . I call another oil company and they called my back in ten minutes and helped me out. Also consumer wa...

Consumers Energy - Michigan, Saginaw / meter reading

My monthly usage for 2010 May-615 June-737 July-694 Aug-167 Sept-665 Oct--541 Nov-2146 Dec-705 2011 Jan-581 Feb-580 MARCH-(22, 763) and a bill for $4, 243.41 APRIL-(11, 806) estimated May-650 actual read by tech. We called consumers to tell them there is no way this can be correct so they send...

Consumers Energy Group / Beware of this terrible group

Guabane on Jun 2, 2011
I was on a budget plan and they had $1200 of my money for the heating oil season and in January they let my oil tank run dry our house was freezing and they would not return my calls . I call another oil company and they called my back in ten minutes and helped me out. Also consumer wa...

Consumers Energy - Michigan, Waterford / bill for service i never recieved

stefeew on May 20, 2011
I moved from my old address (a house i was renting) to my new address feburary of 2009 however the gas company never shut of survice until 10-2010 and now they are sending me a bill for over 6, 000.00 I have sent them proof that i moved and still they are no help they set me up on a...

Consumer Energy Gas Company - Michigan / Double billing

Dimples9999 on Apr 13, 2011
Complaint is about my latest bill with Consumers energy gas company in Michigan. They billed me with a guesstimate for the months of January and February, I called in to record an actual reading to make sure I wouldn't be over-billed later. Last meter reading I called in and the agent...

Consumers Energy - Michigan, Lansing / &lost& payment

tjpp on Mar 31, 2011
I made a payment to consumers and they charged me a $6.25 fee for paying with my debit card. Got another bill for it and they failed to put my payment on my account. Even with the confirmation number they gave me and my bank statement showing they payment, they have yet to add it to my...

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