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Consumers Energy

P.O. Box 30079
United States - 48937-0001q
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Consumers Energy Complaints & Reviews

Consumers Energy - Michigan, Jackson - My meter reading

Posted: 2015-11-08 by    Reviewer90947
Complaint Rating:  0 % with 0 votes
Since the beginning of February, I have called Consumer to come and read my meter. I call every month, because they estimate my gas and electricity . I paid to have the meter placed on the outside of my home. The only time they come out is when I call. So they our aware that's it's out there....

Consumers Energy - house burnt down still getting bills and we shut it off

Posted: 2013-09-25 by    becky wELLNA
Complaint Rating:  33 % with 3 votes
House burnt down July 1 13. Keep getting bills we had it shut off we called and called and called. and you said every time Its all taken care of My dad is 84 has luekemia and not in good health invoice number 010033816 now this bill is for asp Premium Care Lite.IT WAS CANCELLED...ARE YOU SO...

Amy mason - no lights

Posted: 2013-08-09 by    help me 201
Complaint Rating:  0 % with 0 votes
Hi my name is Amy Mason i have 2 children the both are on breathing machine and 1 child.that is blind.an consumers.energy.turned my powet off and.i call them and they told me that all i had to pay was.101.00 to.get it back on so i did.that.now.they.are.putting to bills together and.they wont...

Consumers Energy - Michigan, Flint - billing

Posted: 2012-11-12 by    chew7979
Complaint Rating:  0 % with 0 votes
After trying numerous times to pay my bill online with no luck I called consumers energy just to be informed they do not run their own site. To my confusion I couldn't figure out why, If i was paying my bill on time, I was being charged an additional $6.75 fee? I then proceeded to inform...

Consumers Energy - Michigan - meter readings

Posted: 2012-09-11 by    kaathy s
Complaint Rating:  100 % with 1 votes
my gas bill has always been in the 30.00$ to 50.00$ dollar range specially in uly. When i received my July bill it was 395.00$ then my August bill was 400.00$ i have contacted consumers and was told they would be sending someone out at a pacific time and date. no one ever showed up after waiting...

Consumers Energy - Michigan, Madison Heights - left without heat for 2 days

Posted: 2012-02-12 by    Laura83
Complaint Rating:  0 % with 0 votes
Consumer's Energy is full of empty promises and lies. Our heat was shut off Feb. 10 due to a billing error. Initially they said they'd have someone out that evening to turn on the gas. A day went by and nothing. Called again on Feb. 11, now they say wait at the house until 7:00. They...

Consumers Energy - Michigan, Williamston - Poor Service

Posted: 2011-12-29 by    jtreat
Complaint Rating:  100 % with 1 votes
I just moved to a new apartment/house, haven't even been there a month. When I called to have them TRANSFER service, they requested a copy of my drivers license and Social Security card, fine. I forgot to send this with all the moving and holiday stuff...I came home last night to NO HEAT....

Consumers Energy - Michigan, Beverly Hills - customer service

Posted: 2011-10-19 by    casey powell
Complaint Rating:  100 % with 1 votes
Consumers Energy turned off my gas service with no notice on Monday October 17th; as it turned out, it was their error, an error that they could not, and cannot, explain. They admitted that it was their mistake. I called customer service and after 20 minutes on hold got a supervisor; he said...

Consumers Energy - Michigan, Davison - was kicked off the shut off protection plan

Posted: 2011-08-09 by    lmpenrod
Complaint Rating:  100 % with 1 votes
I have been on the shut off protection plan for some time now . well I was kicked off of it when I was told if I paid it by the 4th of August well I made my payment on the 3rd. the month before I call ed in to make sure if I paid my bill the following day I would NOT be kicked off the plan well...

Consumers Energy - Michigan, Saginaw - meter reading

Posted: 2011-06-03 by    CONSUMERS ENERGY COMPLAINT
Complaint Rating:  0 % with 1 votes
My monthly usage for 2010
MARCH-(22, 763) and a bill for $4, 243.41
APRIL-(11, 806) estimated
May-650 actual...

Consumers Energy - Michigan, Waterford - bill for service i never recieved

Posted: 2011-05-20 by    stefeew
Complaint Rating:  0 % with 0 votes
I moved from my old address (a house i was renting) to my new address feburary of 2009 however the gas company never shut of survice until 10-2010 and now they are sending me a bill for over 6, 000.00 I have sent them proof that i moved and still they are no help they set me up on a payment...

Consumers Energy - Michigan, Lansing - &lost& payment

Posted: 2011-03-31 by    tjpp
Complaint Rating:  100 % with 2 votes
I made a payment to consumers and they charged me a $6.25 fee for paying with my debit card. Got another bill for it and they failed to put my payment on my account. Even with the confirmation number they gave me and my bank statement showing they payment, they have yet to add it to my account...

Consumers Energy - Michigan, Jackson - Budget Plan Scam

Posted: 2011-01-18 by    BB723
Complaint Rating:  67 % with 6 votes
DON'T DO THE BUDGET PLAN - IT IS A SCAM! I signed up for the budget plan and for the past year paid $88 a month for electricity. Then one day in December I recieved an auto call that said I had to pay $2000 by the end of the week or my power would be turned off! Due to Christmas I had sent...

Consumers Energy - Michigan - depoist

Posted: 2011-01-17 by    yoder 03
Complaint Rating:  0 % with 0 votes
back in augest of 2010 my husband was told he had to pay a depoist of $200.00 before he could service turned on at the rental unit we r living in but now that we r buying a house just 6 months later they are telling him he has to pay another depoist they keep messing up the bill as well and...

Consumers Energy - Michigan, Jackson - SERVICE AND SAFETY

Posted: 2011-01-03 by    HEMAWI
Complaint Rating:  100 % with 1 votes

Consumers Energy - Michigan, Flint - Outraged at bill doubleing

Posted:    Sandy498
Complaint Rating:  100 % with 3 votes
My bill last month was $122.00 this month it more than doubled to $233.83. I called Consumers to inquire why such a huge jump. The woman said it was because I ran my air conditioning and the month of July was the hottest on record in a long time. I explained to her that I am at work all day...

Consumers Energy - Michigan - Overcharging

Posted:    philbrewer
Complaint Rating:  50 % with 2 votes
On 30 Nov 2009 I received a bill For $241. I called Consumers Energy because the house is not occupied & knew the bill was inaccurate. I was told that they had estimated my bill & not actually read the meter. On 3 Dec I called again & gave them the meter reading. I was told my bill would be...

Consumers Energy - Michigan, Freesoil - No service due to balance on previous owners

Posted:    Actionwdi
Complaint Rating:  100 % with 2 votes
My business purchased a building that was about to go into foreclosure. We had a lawyer and a clear title. When I contacted Consumers Energy on Nov 11th to have power turned on they stated they needed to do a credit check so we filled out the paperwork. Today is Nov 30 and I still have no power...

Consumers Energy - Michigan, Fenton - Billing/customer service

Posted:    Consumers Energy Victim
Complaint Rating:  100 % with 2 votes
I am a traveling nuclear worker, my family and/or I spend several months/year away from our home. For the last 3 years, we have spent the winter months in California. We let Consumers know this each time and we cut our utilities back to a minimum. This usually costs $40 or $50/month. Every year,...

Consumers Energy - Michigan, Frankenmuth - Paying for Someone Elses Use

Posted:    Canwesaymonopoly
Complaint Rating:  100 % with 2 votes
My elderly grandmother lives in a house that we own in Michigan. The bills are in her name because they wouldn't let me put my name on them while she was living in the house because I live in California--whatever. We did what they told us to do, which was put the bills in her name, but...

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