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Conn's HomePlus

3295 College St
United States - 77701
Customer Care
Additional Contact Information

Billing Address
PO Box 815867
Dallas, Texas 75234-5867
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Conn's Complaints & Reviews

Conn's - Oklahoma, Tulsa - Hudson dinning chairs and management

Posted: 2015-11-12 by    Reviewer83230
Complaint Rating:  0 % with 0 votes
Bought furniture six months ago, poorly assembled as I sat down the chair started to calapse with me in it. I followed the proper channels and even went to the store with my Hudson dinning chairs to exchange or receive credit since I'm still paying on them. Manager "Michael" was...

Conns - Collection

Posted: 2015-09-29 by    Bailey
Complaint Rating:  0 % with 0 votes
Harassing me even when i am taking keymo i got real sick cant pay for my stuff but it is almost paid off my ice box i had to get fix they said warranty is gone plus my lawn mower warranty gone never tried to call me to help i am on ssi now i got sick can't pay they call me 10 time a day...

Conn's - Delivery Service damaged the kitchen walls and tile with a refrigerator.

Posted: 2015-09-23 by    Reviewer96572
Complaint Rating:  0 % with 0 votes
date of incident 9/23/2015

The delivery drivers damaged my wall and cracked my kitchen floor tile.
The Plano, tx General Manager Jeffrey Jones has no level of customer service. I now have no refrigerator, a damaged home and have had at least 5 accounts. I am requesting...

Conn's Appliances - Leather sectional

Posted: 2015-09-21 by    Reviewer95857
Complaint Rating:  0 % with 0 votes
Conn's is a total rip off, you by one thing, they deliver another.
you see I brought a leather sectional or I thought it was leather
from Conn's alone with the insurance to cover any damages if
anything happen to the sectional, unfortunately the sectional began...

Conns - Harassment contract issues

Posted: 2015-06-05 by    sammy wesson
Complaint Rating:  0 % with 0 votes
Beware of Conns appliance stores. Do your reasearch and read the complaints because they are true.
This will save headaches and frustration at the end I opened a brand new account in March. My contract due date is the fifth, conns will start calling me every hour on the first, of each...

Conns Furniture (Bed Set) - Negligence and Extortion

Posted: 2015-05-07 by    Sandra Okwumabua
Complaint Rating:  0 % with 0 votes
On the 2/2/2015 l bought a king bed set from Conns in Hwy6/westheimer Houston Texas. From the very first day of delivery l notice that the bed was defective and has a lot of safety issues. Because it was their salesman Ricky that convinced me to purchase that set knowing...

Conns.com - Georgia, Dallas - They started to speak in rude manner, when I decided to change the order

Posted: 2014-12-13 by    hannah
Complaint Rating:  0 % with 0 votes
Don’t buy from the company www.conns.com. I ordered TV from them, but they delivered piece of crap. I wanted to return it, but the seller refused and started to speak with me in rude and unpleasant manner. WTF? I told them that I had time to change or return, but the seller refused to...

Conns Electronics - Them calling from 7am till 10pm...Every hour on the hour..

Posted: 2014-07-28 by    smahbamar
Complaint Rating:  0 % with 0 votes
The minute you are 1 day late on your payment..They are blowing your phone up...First of all its my husbands account and its my phone...They call as early as 7 am till 10 pm., ..Im getting sick of them blowing my phone up...Then when you talk to them about when your gonna make the payment.They...

Conn's - Delivery and product

Posted: 2014-05-19 by    TUTU5050
Complaint Rating:  100 % with 1 votes
On May 15, 2014, I bought a new sofa, love seat, coffer table and two end tables on this dated. The salesman was Darion that help with these sales. The Manager Name was Cruz, who at the end
confirmed the sales of this item. Upon
leaving I left my contract papers and don’t have...

Conn's - New Mexico, Albuquerque - Poor service / failure to honor warranty

Posted: 2014-05-09 by    MJones4
Complaint Rating:  0 % with 0 votes
I purchased a high end washing machine and dryer from Conn's less than a year ago. Unfortunately the motor went out for the washing machine (defective product). I contacted their service center and was told I would receive a prompt repair within 24 hours. After 3 weeks the washing machine...

Conns - Texas, Humble - Mattress Return/Exchange Policy

Posted: 2013-10-03 by    jserrato
Complaint Rating:  100 % with 2 votes
My wife had beed complaining about purchasing a new mattress. We decided to go to Conns. So the mattress we tested at the store feels nothing like the one we brought home. The first night I got up at 1a.m. And inflated the, air mattress. Highly dissatisfied with the mattress purchased. My wife,...

Conn's - Texas, Cedar Hill - Extremely Poor Customer Service - Warning!

Posted: 2013-09-17 by    Milissa D.
Complaint Rating:  0 % with 0 votes
Conn’s Complaint - September 17, 2013

I am writing to you to let you know why I will never be a Conn’s customer again. There are 2 reasons explained below.

Last week, I took in my receipt on a 65” Toshiba Smart TV and HDMI cable that was purchased...

Conns - Texas, New Braunfels - warranty/customer service

Posted: 2013-08-22 by    SASpursFan
Complaint Rating:  0 % with 0 votes
Purchased a chaise sectional Aug 6, 2012. Aug 5, 2013 I noticed a tear directly along the seam of the velcro on the underneath side of the chaise arm, which is used to keep the chaise connected to the frame. I made a claim with Conns, waited three weeks for the tech to come out and take pictures,...

Conns 4326 Dowlen Rd - Texas - Manager had me gun pointed and almost killed by Cops

Posted: 2013-01-12 by    Brandon Ceaser
Complaint Rating:  0 % with 0 votes
I went in the Company place of Business as a customer who made payments or shopped at the Company store as a loyal respected Customer.A new Manager did not like my ethnicity and urban attitude by stating comments of not letting me get ahead or adjust insurance claims for even products I have...

Conn's - Texas, Round Rock - TV non-operational and Conn's will not return

Posted: 2012-05-23 by    Churtnobain
Complaint Rating:  0 % with 0 votes
On 1/3/12 I purchased a Toshiba 65” 480HZ 3D LED TV (model number 65UL610U). From the time of purchase the TV has not refreshed at the appropriate specifications that the TV featured. As time progressed, additional issues were noticed with the TV such as vertical lines on the screen and...

Conns - Tricked me into paying my charged off account

Posted: 2012-05-16 by    Faith_1623
Complaint Rating:  33 % with 3 votes
I purchased a macbook pro and other things at conns.. After being laid off of work in october 2011 i informed in i would no longet be able to make payments until i found another job. After all the harrsing phone calls 20 billion times a day and visits and letters to my home i received a call...

Conns Appliance - Never ever go to Conns

Posted: 2012-02-29 by    Srelipoe
Complaint Rating:  0 % with 1 votes
We went to Conn’s and looked for a portable AC. One of the sales told us that it will make very little noise and when she showed us the AC, it was on fan. So we bought it for $499 and brought it home. It was a 2 hours job to install the vent and after turning it on AC, the sound was too...

Conns - Don't get conned

Posted: 2011-11-23 by    Alice
Complaint Rating:  100 % with 1 votes
I purchased a General Power Products generator model # PPG6000 from Conn's for $699.99. When I tried to use the generator, it leaked both gas and oil, making it unsafe to use. So I returned it to the store.

The store personnel informed me that they could neither replace or...

Conns - Texas, Lufkin - Lied about warranty

Posted: 2011-11-14 by    jpmenefee
Complaint Rating:  50 % with 2 votes
This company is a rip off they will get you for your money instead of doing business right they lied about most of the things in our contract...Our warranty program and stuff will never do business with them again i have spoken to accouple lawyers and might follow through with a lawsuit i do...

Conns - Please do NOT purchase any goods

Posted: 2011-11-05 by    MWIN
Complaint Rating:  100 % with 4 votes
Please do NOT purchase any goods from Conn's - I wish I had read all of the complaints and the BBB file, prior to making our purchase, so please consider this a WARNING! Conn's has received, over the last three years, in excess of 1500 complaints to the Better Business Bureau in Beaumont,...

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