Complaint Rating:

Company information:
Zenni Optical
27 Sunny Oaks Dr.
San Rafael, California
United States
zennioptical.com

I purchased two pair of glasses from Zenni Optical (zennioptical.com). When I recieved them I found that one pair was good while the other pair was distorted in the right lens. I immediately called the Zenni Optical (zennioptical.com) customer service and was informed that I needed to return the defective pair for inspection. I promptly returned Zenni Optical (zennioptical.com) as instructed. After not receiving a response for approximately three weeks and not receiving any answers from phonecalls to Zenni Optical (zennioptical.com)customer service, I received and email stating that the glasses were not defective and I would need to pay $4.95 to have them shipped back to me or be refunded only 50% of the purchase price. I immediately Zenni Optical (zennioptical.com) called customer service inquiring about the email and they said the same thing. Once I mentioned that the other pair I received was fine, Zenni Optical (zennioptical.com) seemed confused and requested that I respond to the email. After responding with this information, Zenni Optical (zennioptical.com)requested that I send back my GOOD pair so that they could compare. When I asked for another alternative due to the fact that I am wearing the other pair and need them to see, Zenni Optical (zennioptical.com) would not do anything and again said that I could pay $4.95 to have them shipped back to me (as is) or I could be refunded 50% of the purchase price. Needless to say, after being both patient and cordial and dealing with this situation for over a month, I informed Zenni Optical (zennioptical.com) that I would be complaining about their business and would not be a customer in the future. I hope to receive my 50% refund, but I have my doubts. Basically, Zenni Optical (zennioptical.com) took approximately $25 and I received nothing in return. DON'T BUY FROM ZENNI OPTICAL! YOU DO SO AT YOUR OWN RISK!