Complaint Rating:

I placed an order with Champion Windows and request French grids on the top only as is the case with Craftsmen style homes. I told the salesperson that I wanted them to look like the house across the street and 3 doors down and he said yes. Well, on the contract he put French grids, but didn't put French grids on the top. I didn't think anything of it because you only see them on the top. Well, they installed the windows and I gave them access without being there. I called the salesperson and he would never answer my phone calls. Then the entire order didn't come in. Then they installed them incorrectly (to the credit of the installation manger they did come and correct that). I called the sales Manager, and he totally dismissed me and said he had to check with the salesperson; you know the one that never called me back. Then, instead of calling me back directly he had salesperson call me back, who then lied and said I never asked for the grids on the top. Then, the sales manager called back and said he would have to take the word of the salesperson and not me.
I should have known when the salesperson said I could get an additional discount if I ordered to today. Totally, used car salesmen tactics. On the sales side no one ever once apologized. They said the company president would call me back. Of course, as of today, he hasn't. The windows are good, but don't sign anything with this company unless you go over everything with a fine tooth comb. I would rather have paid more at Lowe's or Home Depot knowing I had someone who would stand by their product and wouldn't use the type of sneaky, deceptive sales practices.