Complaint Rating:

I bought a Hero Honda Passion plus in Suguna automobile agency - Coimbatore, a dealer of the Hero Honda company on 29/08/2007. When I went for the first service after a ride of 500 Km, their service was very poor. There was a girl sitting on the service counter, and she asked me to sit on the bench for 5 mins, and I did. She started talking with her boy friend. I had been waiting for half an hour and then told her again that I had been waiting for half an hour. She did not responded to me, and still continuing to talk with her boy friend. I got angry that why the hell she sit in customer support if she do not want to respond to a customer. If I was the boss of that company, I would have fired her for not doing the job on duty time, for what she is paid.

Still I had not lost the patience, and went to asks the service manager, and he replied recklessly. I told him that I had been waiting for a long time to just drop my bike for the service, and that idiot replied that so many people are waiting more than me, and that nonsense asked me to wait outside. I really got angry with their level of customer support. Hero Honda should cancel the franchise license of this agency.