Complaint Rating:

Where to start is with AT&T (Bellsouth) where a sales representative sold us a bundle deal. We already had home phone and Internet with them and he said we would save money by adding DirecTV. He gave us the pricing and we agreed it was less. He also assured us there were no contracts for any services. Our billing came separate from AT&T and DirecTV. The pricing never matched what we were quoted or had on paper. We had countless conversations with DirecTV and were contantly treated badly and met with rude behavior. Pay Per View movies don't allow you to pause or stop a movie and they did not start on time. The service went out during storms, when it would be nice to see the forecast. Our pre-schooler was unable to use the remote easily. Also, we signed a contract without knowing it. How? When we called to disconnect the service, we were told that we signed a two year agreement. This was the paper we signed the day it was installed. The paper we thought only signified that we received a dish and four receivers as we were told by the installer. We were completely deceived. My husband and I have exhausted all measures with both AT&T and DirecTV and we have to pay $300 to void the contract or be turned over to collections. We've been treated as if we are scum of the earth and ignorant. We are college-educated, hard-working adults who made a HUGE mistake. Please make everyone you know aware that DirecTV is a bunch of CROOKS taking advantage of people during tough economic times. I hope they pay dearly and lose their entire business. AT&T severed their relationship and told me over the phone that they lost many customers due to this same issue, including their dishonest sales rep. This helps me in no way, other than to warn others not to go down this same path.