Here is how I got resolution to the issue, when they did not have a comparable replacement, I asked what alternate options were available. After a 30 day waiting period they did offer to take the broken set back for a refund. I sent the TV back on 07/16 and never heard from them again, and the frustration started again. They kept telling me to call corporate, but nobody would answer the phone, and the numerous voicemails I left were ignored.
Not willing to allow a company to steal my hard earned money for their defective product, I filed a BBB complaint, and I noticed on the BBB website they listed some of the customer care executives. Since they did not list their contact information, I decided to guess what there email address may be and sent an email explaining my extreme displeasure with their company. Low and behold an hour later, I get a call back! Three weeks later they finally issued a refund.
It is really sad companies like this are allowed to continue to do business. If you are reading this please run away from any Westinghouse products, and tell everybody else the same. If you are reading this going through the same issues I went through, please reach out to the executives below to voice your displeasure.
Here is who I reached out to get resolution
Rynette Kerl - Supervisor Customer Care - email@example.com
Klaus Libor (Manager of Customer Service) - firstname.lastname@example.org
Alma Silva (Customer Care) - email@example.com - p: 714-221-9800 ext. 223