Complaint Rating:

Company information:
Banfield Pet Hospital
Encinitas, California
United States

I HATE HATE HATE Banfield! We were loyal for years and then started getting sent all over the county when we had emergencies and then made to wait hours! We tried to cancel our Wellness Plan, but somehow there is NO record of that effort and we've been told now that our money can't be refunded. They don't tell you over the phone that the cancellation has to be in writing, we were told it would be handled, and conveniently for Banfield there is no record of that conversation. STAY AWAY!! We were also completely dissatisfied after taking our bulldog in multiple times for the same symptoms, being asked to pay for expensive medications. When we finally ditched Banfield, our new vet told us we could purchase over-the-counter medicines that would relieve our pet. Hmmmmmmmmmmmm. Definitely contacting the BBB, I just wish there was more I could do.