Complaint Rating:

Company information:
Meyer Canada
?, British Columbia
Canada

3 weeks ago my partner put a Kitchenaid pot on an element, with 3.5" of water in it, to boil. After 5 minutes, she went to move it to an unheated element. When she picked up the pot, the copper base fell off and liquid aluminum spewed and dripped all over the stove.

I contacted Meyer Canada, the company that owns or distributes Kitchenaid products. Suzie Iacono, one of the CSR's asked that I send in photo's and a statement from my partner. After doing so, she responded just over an hour later accusing us of having let the pot boil dry and informing us of the 600 degree celsius melting point for aluminum. After reviewing the heat tint chart and comparing it to the heat tint of the pot interior, it seems impossible for the pot to have reached that temp.

A Giovanna Cassaro from their insurance company contacted me today to inform me that she was going with their opinion. But stated that we didn't even have water in the pot in the first place, that we just had a dry pot on the element. After informing her that I'm aware of the defects these pots have had, she started raising her voice and getting shrill and short with me. I don't even want the pot set anymore, I just want them to compensate for damages done, and refund my money spent.