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4.0 8332 Reviews

Walmart Complaints Summary

755 Resolved
1986 Unresolved
Our verdict: When using services from Walmart with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Walmart reviews & complaints 2814

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2:46 pm EST
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Walmart trampoline online order # [protected]

We ordered a trampoline package order # [protected]. At the time we ordered we were given a date of December 23rd 2016 and after spending several hours/minutes on the phone just get the runaround and wrong information about truck arrival and different individuals to talk to we still have not received or able to communicate with a manager. Now we are given a date of the 27th if this was the case we would have never ordered it. We were able to leave out of town due to waiting for this item as we were told they had 2 trucks arriving on Saturday the 24th so we had no choice but to wait for it but again NO ORDER RECEIVED!

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Update by Joe Morones
Dec 26, 2016 2:48 pm EST

correction...we were UNABLE to travel out of town

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7:51 pm EST

Walmart walmart

So the Walmart in new Hartford ny closes at 6 but they wouldn't let any one in after 5:30 so they could leave at 6 it was completely asinine they had the doors open but they had employees blocking the door saying that the reason they wouldn't let anyone in was so the could leave at 6 it was completely crazy and the store was supposed too be open until 6 not 5:30

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7:12 pm EST
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Walmart delivery

Purchased drone as Christmas present online ship to store from Walmart.
The only reason I purchased was because the promised delivery date was prior to Christmas. They missed the promised delivery date so now I won't be able to give the drone to my son for Christmas. It wasnt a last minute order on my part. There was ample time to make the delivery. I feel like they promise delivery dates that they know they cannot meet. My first and last online purchase from Walmart.com. Never again.

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1:22 pm EST
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Walmart samsung 50" 6300 series - 4k ultra hd smart led tv - 2160p, 120mr (model#: un50ku6300)

I placed an online order for store pick up of samsung 50" 6300 series - 4k ultra hd smart led tv - 2160p, 120mr (Model#: un50ku6300) on nov 26 2016. Their system accepted the order for a price of $398. After couple of days the order got cancelled by walmart saying we're really sorry, but the items shown below are out of stock and we don't know when we'll get them in again. Now after 2 weeks I saw walmart is selling the same product for $547 with store pick up available in almost all locations. I contacted customer service department and they confirmed that the item is re-shopped and will be shipped for the same price. After many days of waiting and seeing no action happening with my order I contacted customer department again and later find out that they won't be able to honor the order for the price I initially ordered it for.

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11:23 am EST

Walmart nintendo 3ds xl galaxy model

12/19/16: walmart is currently showing on their website this item for $309.00. This item retails for $199.00. The item is currently sold out everywhere, including walmart. Other retailers such as target, gamestop, and best buy are also sold out but continue to retail for $199.00.
Walmart has increased the price by greater than 50% of the retail cost during the holiday season. This is a toy intended for children being price gouged by a company which markets itself as family friendly.
Disgraceful. They should lower the price and refund the difference to their customers who paid $309.00 for this item. A refund can be delivered in the form of a gift card for walmart if that is the best way for the company to resolve the issue. I did not purchase this device and would not have at that price, but clearly many people did. Additionally they offer two additional purchase options from outside sellers, presumably because they are out of stock and this is a holiday wish list item for many children. The alternate seller prices are $309.99 and $314.88.

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4:25 pm EST
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Walmart huggies snug & a dry size 5

My son woke up in the middle of the night fussing I go to his crib and his diaper fell apart and was everywhere! I had to pick him up and change his diaper and clothes cause the filling was everywhere!and I had just changed him not even 2hours before he started fussing this is not the first or the second time I spend all this money for diapers to fall apart!these pictures are not when it happened but I took these in the morning time.

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6:47 am EST
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Walmart christmas gift

About two weeks ago my wife purchased a childs gift for our grandaughter on line. She paid for the gift via credit card. The info provided said that the gift should arrive within two business days via Fed Ex. After waiting several days we did not get the gift but noticed that our card was debited for the amount of the gift. My wife called several numbers for Walmart to check on it but was seemed to be given other numbers to call.She did this but was given the run around. Someone told her that she would have to contact the delivery agency but Walmart did not give her a tracking number or anything to provide reference on the status of the package. Walmart said that they would "try" to find out what they could and would send her an e-mail.She has not received anything to this date. She has gotten nothing but excuses. It is a Christmas gift and time is running out. I am going to wait until the closing of the buisness day Monday and if I have not gotten some type of information that is helpful, I am going to report this unexceptable practice to the BBB, Corporate Office and whom ever else I can to complain. We do a lot of business with Walmart but I will avoid doing anything further with Walmart in the future. I have nothing in the way of numbers, receipts or tracking numbers to give you to go on.

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9:09 pm EST

Walmart product care plan never received my email

I bought a product care plan for my I pod touch for 3 years. I was given a phone number to register a device if it ever broke .I called that number so they can replace/fix it, so they asked for an email address to send their address via email so I can ship my product, but they never sent me an email. I called multiple time's, even gave them a second email address, but the email I was supposed to receive so they can fix it never came.

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1:32 pm EST
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Walmart auto service or lack of service

On 12/12/16 I arrived at the Walmart Auto Service Center at 1607 W. Bethany Homes Rd., in Phoenix, AZ a few minutes past 5 p.m. I ordered 2 new Goodyear Tires with warranties and purchased 2 wiper blades and requested service in installing them. My car was parked on the far side of their garage and sat untouched while they took one car after another, that came after me, and provided service. At about 6:30 p.m.. I told the cashier if they weren't going to work on my car to just cancel the order. I was exhausted and been there for almost 2 hours, while my car sat untouched and cars that came after mine, were gone already. She kidded that they must like my car. The cashier went and checked with the mechanic. They said 20 more minutes. When I was told my car was done, at 7:15 p.m., all the other cars were long gone. When I walked out to my car I saw that they had placed the unopened wiper blades on top of my car next to the used blades. I immediately walked back to the garage entrance and knocked repeatedly on the door. They appeared to be long gone. This is the worst mechanic service I have ever received at any garage.

The ID # on the receipt for the windshield wipers : 7K0L2JQWBKU $12.75 Debit #**** **** **** 2255 . After they put the new tires on the back of the car I paid with my debit card, but did not receive the receipt. I do not think they wanted me to complete a Customer Service Survey. The Debit Card # is the same **** **** **** 2255.
Sincerely,
Robin McDonough
Roberta McDonough is the name on the card.

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3:15 pm EST

Walmart canceled orders

On Black Friday I tried to put two orders in both for an apple iPhone both were canceled. I tried a different debit card and both were canceled again. I called an got incident # [protected], I called again and tried an was advised they had to submit info to corporate so my cards would not be canceled to wait at least 30 min. to call to re-order so I wanted several days and then called and again both orders were canceled. I was put thru to corporate by phone in which Christopher, whom was very very rude told me he had to submit info so my cards would not be canceled and I told him this had already been done and I wanted to speak to someone else and he absolutely refused to put me thru to another person so I hung up on him. I spend a lot of money in Walmart stores and online and I do not appreciate this at all that I can not order with my money the things I want to buy. I was guaranteed black Friday prices but I cant order the 2 phones I want so what good is the black Friday price. I will put negative feedback all over the internet if somebody does not get this straightened out and compensate me for all the stress this has put me thru. I am very very upset. My phone number is [protected] Gina Sanderson
2nd incident # [protected]
3rd incident # [protected]
4th incident # [protected]

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2:38 pm EST

Walmart cyber monday

On cyber monday I ordered a xbox one bundle pack, order number [protected], order wasn't completed, so I called to clear this up and ordered it again [protected], once again the order was not competed so I called again, I was promised it would be fine I received another canceled order, I ordered this bundle pack for the 3rd time and spoke with the costumer rep, I was promised the this bundle pack was going all week, which it is not xbox one bundle with a movie and 40 gift card, I very upset that I didn't receive this gift for my son at the discounted price, i'm writing the better business bruea

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7:26 pm EST
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Walmart - ami ventures... walmart's third party vendor

I did not know when I ordered dressmakers shears from Walmart that they would send my money to a drop shipper in India, AMI Ventures. The shears were about $15 with tax in a $70 order. Only the shears were linked to AMI Ventures. The shears never arrived. Walmart customer care FAQ says to contact the vendor, so I did. The man I spoke with told me they...

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7:55 am EST

Walmart lawn mower

Store 301, I purchased a lawn mower in 2014 and in 2 years failed to start. I purchased the Walmart extended warranty with the item. The cashier told me if I have a problem with the mower to "bring it back to the store".

I also read online about the warranty. "3-day Service Guaranteed, or your money back. (If your product has a covered failure, we'll repair it within 3 days of receiving it, ) or have a service technician in your home within 3 days of your claim call. '

I returned the Lawn Mower to the store where I purchased it yesterday and they told me they could not accept it because it had gas in it. I was also informed that I had to call some 1 800 number which I did and they informed me that they would have a tech call me the same day.

Nothing happened so I called the next day and they informed me that they would have a tech call me within 72 hours. Now, this is a lot different than have it repaired or replaced within a 72 hour period.

Do not purchase the extended warranty from Walmart on lawn mowers.

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5:26 am EST
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Walmart some rude cashiers, unbelievable in, carleton place ontario

There are a few of rude cashiers at Walmart in Carleton Place, Ontario. I am so polite when conducting business and expect the same. Manners are important.

Walmart must vet and monitor cashier customer treatment.

Swearing and talking under one s breathe is common among some of the cashiers.

Price matching is frowned upon and always met with resistance.

Customers are viewed as cheap or worst yet dishonest.

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1:38 pm EST
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Walmart dyson v6 slim vacuum

I purchased a Dyson V6 Slim Cordless Vacuum during Black Friday thru Walmart online store. I received a purchase confirmation within minutes after the purchase as well as an email telling me that the item would be ready for pickup at the store within the same day. The item was not available at the store when I went to pickup it up the following day. So I contacted customer service today (11/26) and chatted with attendant Maria M. She assured everything was ok with my purchase and that my item would be ready for pickup today Saturday (11/26). As a surprise I received an email from Walmart saying that my purchase was cancelled. I once again contacted Walmart thru online chat and attendant Jose T told me that the item was cancelled because it was out of stock. I replied that this was unacceptable practice and that Walmart has sold me an item and delivered my item to another customer or to someone else. He offered me to buy a totally different item at a higher price as a compensation for their 'mistake'. I rejected the offer. he than proceeded as to offer me a 10% discount on any purchase at Walmart. I told him that this was once again unacceptable and the the discount I had on my item was at 35%. I even mentioned that a VERY similar item is being offered at the online store and I would be more than pleased to buy the similar item at the same price I had purchased the original price. After waiting for almost an hour, attendant Jose came back with no solution and with a rather automatic answer as to say that the item was 'unfortunately' out of stock. I did not settle for such answer. He than proceeded to forward our chat to supervisor Karen who had the same automatic answer as attendant Jose. She only added that it was not Walmart's fault because the item was being sold by a partner! What? I didn't by the item from any partner. I bought the item from Walmart! I have been escalated to attendant Whittley P. But no luck and the problem persists. This is clear consumer violation as well as false advertising as I understand. Stay away from Walmart.

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pobarjenkins
Minneapolis, US
Nov 27, 2016 1:15 am EST
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This is not at all false advertisement or any type of violation. The item you had ordered may have been damaged by the vendor or in transit to their store. Typically if an order is canceled in this type of situation it means they do not at all have an estimated arrival date. They may be able to accomodate you if you tell them you're happy to wait as many months as it takes to receive the product.

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8:50 am EST

Walmart do not apply at walmart as a cart pusher and do not work at walmart as a cart pusher

Do not apply and work at Walmart as a cart pusher, because female customers lie on cart pushers! When you do customer carryout customers get smart and talk crazy on cart pushers.Female customers lie to store management about cart pushers harrassing them and the store management believes female customers over cart pushers! When it get's hot or cold outside you break out in a heat rash, You can get heat stroke, You can catch cold, get sick and get frostbite.The store managers don't care what happens to you when you push carts in the hot and cold weather! The store management will lie on you about your job performance! When Walmart gets crowded with customers and there are no more care carts the store mangers blame you for that.The store management don't hire enough cart pushers to do the job! Don't ever work at Walmart as a cart pusher, because if you do same thing will happen to you!

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9:44 am EST

Walmart falsely accused of stealing

I went in last night to return a battery charger in a Walmart plastic bag. Seeing there's line at the returns desk I went to walk around the store for 20 minutes to pick up any items I may need. I picked up 3 items. Initially just 2 items carrying them in my hand. Then I got tired and stuck them inside the plastic bag knowing I'd pay for them the same time I do the return. Same with the 3rd item. The 3 items totalled less than $5. After I did the return and purchase with Tobathia at the Return desk and walked out the door, the LP stopped me and said he saw me taken stuffs that I didn't pay for then checked my receipt and items. Despite explaining to him what happened, he was rude and told me I violated section xxxx of the store policy and next time don't put stuffs in the bag. I should've said he violated my civil rights and was profiling an minority. He embarrassed me in front of my father in law and other customers. I said to him what ever and left. These deuch bags have no decency to apologize when they make a mistake and I shop there all the times thinking it was a great place. Wrong.

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8:46 pm EST
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Walmart huggies diapers size 6

Hi, I am complaining about your huggies size 6 diapers. I bought the mega box from Walmart about a month ago & some were fine then the rest the tabs on the sides were stuck to the diaper so badly you had to rip the diaper to pull the tab and this would rip the tab making for a useless diaper! I tried to take back & they would not let me! Usually I love your products but this is unreal, what a waste of money!

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pobarjenkins
Minneapolis, US
Nov 17, 2016 9:49 pm EST
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If Walmart will not allow you to return them, I would recommend contacting Huggies' corporate office.

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8:39 am EST

Walmart product

I shopped Walmart Groceries the other day in fact I am a frequent shopper but it's getting to where I am fixing to shop somewhere else for my groceries.
The lack of products, the products are diminishing or being discontinued that I usually buy. Each time I shop I ask where a product is that I always buy just to find it's been discontinued. Not to mention there is hardly no variety in brands. Also I own a Sams Club card, if I wanted large amounts in products I'd be going to Sams. If you offer food in bulk that's fine but then you should have a choice of bulk or smaller packages of food. The lack of variety, food products being discontinued, when I pay for a membership to go to a food club to buy in bulk then you shouldn't have to buy in bulk in the grocery store.

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12:55 pm EST

Walmart lunchables

Hi let me tell you what happened to me after buying a bunch of lunchables at our local walmart market not a complaint just wanted to let you know i got about a dozen or so lunchables last week and when i opened one to eat it i noticed there were no crackers I'm just glad the Oreos were there as they are my favorite cookie thanks for a good laugh made my day mike [protected]@yahoo.com

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Walmart Customer Reviews Overview

Walmart is a leading retail giant that offers a wide range of products at affordable prices. With over 11,000 stores worldwide, Walmart has become a household name for millions of shoppers. The company's online store, Walmart.com, has also gained immense popularity among consumers.

Walmart.com has received numerous positive reviews from customers who appreciate the convenience of shopping from the comfort of their homes. The website is easy to navigate, and customers can easily find the products they are looking for. The site also offers a wide range of products, including electronics, home goods, clothing, and groceries.

Customers have praised Walmart.com for its competitive pricing, with many stating that they have found products at lower prices than other online retailers. The website also offers free shipping on orders over a certain amount, which is a significant advantage for customers.

Walmart.com has also received positive reviews for its customer service. The company has a dedicated customer service team that is available 24/7 to assist customers with any issues they may have. Customers have praised the team for their prompt and helpful responses.

Overall, Walmart.com has received overwhelmingly positive reviews from customers who appreciate the convenience, affordability, and customer service offered by the website. With its wide range of products and competitive pricing, Walmart.com is a top choice for online shoppers.

Walmart In-depth Review

Product Range and Variety:

Walmart offers a wide range of product categories to cater to diverse customer needs. From groceries and household essentials to electronics, clothing, and furniture, they have it all. The variety of products available is impressive, with numerous options within each category. Walmart also offers a mix of well-known brands and their own private label products, ensuring quality and affordability.

Pricing and Value for Money:

Walmart's pricing strategy is competitive, offering affordable options for budget-conscious shoppers. Their prices are often lower compared to competitors, making them a go-to choice for value for money. With their everyday low prices and frequent promotions, customers can save significantly on their purchases without compromising on quality.

Customer Service and Support:

Walmart provides multiple customer service options, including phone, email, and live chat, ensuring convenience and accessibility. The responsiveness and helpfulness of their customer support team are commendable, as they strive to address queries and resolve issues promptly. Their return and refund policies are customer-friendly, allowing hassle-free returns and exchanges.

Online Shopping Experience:

Walmart's website is user-friendly and easy to navigate, making the online shopping experience seamless. The checkout process is smooth, and they offer various payment options, including credit/debit cards and PayPal. Product information is readily available and accurate, helping customers make informed purchasing decisions.

Shipping and Delivery:

Walmart provides a range of shipping options, including standard, expedited, and free shipping for eligible orders. Their delivery speed is reliable, with most orders arriving within the estimated timeframe. The packaging is secure, ensuring products are well-protected during transit, and customers receive their items in excellent condition.

Customer Reviews and Ratings:

Customer reviews and ratings for Walmart are generally positive. Customers appreciate the wide product selection, competitive prices, and reliable service. Some common positive feedback includes fast delivery and helpful customer support. Negative feedback often revolves around occasional product availability issues or delays in customer service response. Overall, customer satisfaction with Walmart is high.

In-Store Experience:

Walmart stores are known for their cleanliness and organization. Shelves are well-stocked, making it easy for customers to find what they need. The staff is generally helpful and knowledgeable, assisting customers with their inquiries and providing guidance when needed.

Community and Social Responsibility:

Walmart is committed to social and environmental responsibility. They have various initiatives in place to promote sustainability, such as reducing waste and supporting renewable energy. Walmart actively engages with local communities through charitable donations and volunteering efforts, making a positive impact on society.

Loyalty Programs and Discounts:

Walmart offers loyalty programs like Walmart+, providing members with benefits such as free shipping, fuel discounts, and access to exclusive deals. They also have regular discounts and promotions, allowing customers to save even more. These programs provide significant value to frequent shoppers at Walmart.

Overall Rating and Recommendation:

Based on the evaluation of different aspects, Walmart deserves a high rating. Their extensive product range, competitive pricing, and excellent customer service make them a top choice for shoppers. Whether you prefer online shopping or in-store experiences, Walmart caters to your needs. We highly recommend Walmart to customers looking for quality products at affordable prices, backed by reliable service.

How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

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Walmart contacts

Phone numbers

+1 (800) 966-6546 +1 (800) 925-6278 More phone numbers

Website

walmart.com

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