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Vizio Complaints - Defective product, poor customer service!

Review all Vizio complaints

Vizio

Posted: 2007-02-28 by Robert Andrews [send email]

Defective product, poor customer service!

Complaint Rating:

Purchased a Vizio L30 TV from Sam's for $1,298.00. Remote control quit working. Sam's "repaired" it (said poorly soldered connections), lasted 2 months and quit again. Sam's has promised 6 times to repair it again but never does. Wrote letter to Sam's in January - they don't bother to reply!!! Purchased a new remote control from Radio Shack but need the proper code to program it. Vizio CANNOT come up with the code that will work with their TV.

So, I'm stuck with a $1300 TV that you have to get up and press a little button every time you want to change the volume or channel - just try going from channel 2 to channel 75 ( 73 presses of the channel button). Don't buy a Vizio TV and don't buy any TV from Sam's Club.

Comments

United States

TV, Music & Video

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More Vizio complaints

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Vizio - Terrible customer service!

Comments

615 days ago by Darryl Schellenberg [send email]
Thanks for the heads up on the Vizio T.V's , I'm a Sam's member and I always wondered about these no name Vizio T.V.'s I try to lean towards the popular names even if it costs a little more.

318 days ago by John Dsurney [send email]

I bought two Vizio LCDTV's in October. First one was a 32 inch model, The chasis was seperated from the back with a piece of metal staicking out the side of the TV. Called Sears they said call service. I did service never called back to make an appointment.
Sears would do nothing to replace the TV. They did make calls to Vizio which my have paid off. But Vizio's customer service is the rudist people I have ever dealt with. They hang up on you two or three times in a day. They say that when a product leaves their facility that it is perfect. BS It is now 3 months later and TV has not been fixed or replaced.

2nd set 37 " Vizio bought October 1 , 2007. Have had niothing but trouble with the sound on this TV. Have to set sound between 65 and 100 to hear program. Sears repairman came in said set is okay you are just going to have to live with the problem. Needless to say I don't want him back. The cable Company has been really trying to get the sound fixed. They have given me 3 different boxes. Still the same problem. I called Vizio service and the man says oh that set has a sound problem , I will send you a part that you plug into the back it will fix trhe problem. Well the part came on Jan. 18, 2008. Guess what wrong part they sent me another Remote control. So I call them and they say okay lets see and they hung up. So I call back and a lady answers and takes all of my info again and then says I can not help you, you will have to wait for techinacal support.

So a young man comes on the line 15 minutes later..I give him all the information about the set. He said to me you were sent the part I said no I received a remote. After 10 minutes of arguing he said okay I will send out the part express. I hate Vizio so much that I want to get rid of the 37 Inch.

308 days ago by Annette [send email]

We called on 1/16/08 to report 1/3rd of our screen is blacked out with vertical lines on our 50 in. Vizio HDTV that we purchased in October.

We were told an on-site repair would take place within 3-5 business days.

Exactly 2 weeks later, we made 6 attempts to find out the status in one day. Badge #74768 couldn't find us in her data base and transferred us to customer service. That person told me it looked like it was on back-order on 1/25 and he would call to check on the part while I hold. However, the line disconnnected. Badge #75629 told me I need to call another number. However that number had a continuous busy signal. Badge #75161 told me she would transfer me to customer service and stayed on the line to ensure I wouldn't be disconnected. The service rep who answered said he can only check on the repair order via email so he will contact us later. Reitterated all this to Vizio in an email. Still haven't heard anything back from them. After persistent calling, they say they'll send a replacement refurbished tv which should take 7-10 business days to process the paperwork before it even ships. If I call back in a week, they'll have more information.

Yeah right?! If 3-5 business days is 3-5 weeks, I can't imagine what 7-10 business days are?! Vizio customer service is ridiculous!!

239 days ago by Michael Melton [send email]

The screen on my 50" Vizio went out and I called Vizio and even though my tv was out of warranty, they said they would cover the repair and have someone contact me within 3 days. The technician called the next day and said the parts have been ordered and set up an appointment. The tech came yesterday evening (I didn't have to take any time off from work or waste time waiting for their window), replaced 2 circuit boards, help set up all my cableing, and viola! It works! I give high praise indeed to both Vizio's customer service and the technician who showed up. Apparently Vizio is trying to upgrade it's image.

156 days ago by Dave [send email]
You'd think for $1300 you'd be able to get a remote control that worked! We've dealt with similar situations in the past, with great success. We might even be able to help you get a full refund. Check out http://www.LetterChamp.com if you're interested in learning more about our services. Dave dave@letterchamp.com http://letterchamp.com

71 days ago by Theresa [send email]

A LETTER I WROTE TO CEO OF VIZIO HDTV INC. WILLIAM WANG. POOR SOUND POOR SERVICE DEPT.
C.E.O VIZIO INC

William Wang, 39 Tesla

Irvine, CA 92618 United States Founded in 2002 Dear Sir,

This is to inform you that I am TV. Extremely disgusted of your customer service dept. and tech support dept. I purchased it, At Costco a 20 inch HDTV. From the start I had problems with very low sound. I called and a tech told me that was pretty much the way it was with that size TV. Now the sound has a very loud static in the speaker itself. I called again and there's no record of my previous calls, at this time, I have been asked to get the original sale slip and fax it in. I was given instruction on where to fax it. And told that when they received the fax they would arrange to have me mail in the tv for repair. They never acknowledged the fax. I called several times and they said they couldn't fmd it. Then it was "what is your customer service number" I was never given that either. I called again customer service and this I was told to mail back the tv and they would send me a new one. I question how to mail it back. They said someone would get back to me with the information. A few hours later Rubin from tech support called me and gave me the address to mail back the tv. He never gave me the R.M.A number. He said he would send me out packing material. I complained that this is going to take weeks before I receive the replacement. His answer no. you'll get the packing material in two days. That was six days ago. Today I called once again, and found out the packing material was never ordered. Now they promised to send it out a/s/a/p. This ordeal started on Sept 13, and today is Sept 22, I have not made any progress what so ever. Today I had to ask for a Case number. And a RMA number I had to ask for a supervisor and make a complaint. By the way when you call the tech support number your given an 800 number for quicker service, try dialing and you hear music and then your disconnected. Needless to say I am totally turned off to your company and to your televisions', and will make complaint to the BBB and to Costco. Your customer service people
and tech people are totally inept .

Theresa Granata

71 days ago by Les [send email]

I have to admit that of all the customer service dept I have dealt with, vizio is by far the WORST I have ever seen. They have got to be purposely not wanting to do what they say they are going to do. The are an extremely stupid company and never deliver what they say they are going to do.

I will never have anything to do with this company. The product gave out months ago and we're still waiting for them to do something. They just don't care and I really can't believe this company will last.

54 days ago by Stephan Schultze [send email]

I paid over $1200 for Vizio and it broke 1 month after warranty ran out. They seemed to careless about marketing, public relations or repeat business when I called in for help. I was hung up on, told "tough, it's technology" and offered little support when I even offered to buy additional warranties to insure this wouldn't happen to me in the future if I paid the $650 to fix the problem. In my job I have purchase will over 300 televisions and none have failed after a year, technology my... One TV that failed in the second year was replace by Sony to insure good customer relations.

I wish I had read all the complaints before buying. Never ever buy Vizio with or without a warranty!!!

I am going to make sure that every purchasing agent and administrator throughout the university and college system in ARIZONA knows about this problem.

54 days ago by Matt [send email]
That is what all of you get for buying a piece of junk product. What do you expect? Maybe now you will understand why the product is cheaper priced. You get what you pay for! Next time don't be cheap, spend a little but more and buy a quality product.

37 days ago by Bonnie [send email]

We have purchased two Vizio TVs. The first was a 32in LCD purchased about 18 months ago. There has never been a problem with it. The second is a 47 LCD. After about two months all of the contrast areas would turn green. I called customer service and they talked me through the problem. They were very friendly and helpful. Three weeks later the problem was back and worse than before. Customer service said they would send someone out to fix it. I received a call within 2 days to set a repair date. He came out two days later and replaced some type of board. Well, today the green screen is back. Customer service said they would replace the tv with a refurbished one. When I told them that I wanted a new one the said they would have to check with level 3 service because we were now past the 90 day mark. After checking the date of my original call they agreed to send out a new tv. Everyone I spoke with in customer service and tech support was very polite and thorough. I was never disconnected or hung up on.

Maybe there has been some service training?

22 days ago by Edward Miller [send email]

I purchased my Vizio 46' on 5/11/08. The tech came out on 11/04/08 to check out clicking sounds from the back. He replaced most or all the circuit boards. On 11/11/08 the TVwouldn't turn on. I called Vizio, telling them my problem. their Customer service .They wanted me to fax then the sales receipt. So far after several attempts the fax was illedgable. I sent them an e-mail with the attachment. When I advised them of what I did our connection went dead, leaving me hanging.Earlier the agent explained that after one repair the TV would be replaced, that's their policy. In the warranty it states I'm responsable for shipping the TV back. I can't wait to see if that's what they tell me. They have the option to replace the unit with a refurbished unit. That Sony was sitting right next to mine in Walmart. If I only knew. To be continued.

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