Complaint Rating:

Visions Electronics is a major electronics dealer with locations accross Alberta and British Columbia 'specializing' in home/car audio and video. I have done a few transactions with them because their prices are negotiable and pretty reasonable, but I have recently learned there can be a HUGE hidden cost in dealing with them.

My last major transaction with them was for a 62" Toshiba DLP TV for about $3K. They offered financing through a Visa affiliated finance company out of Montreal named Dejardin'. I was quoted an interest rate of 8.75% with a 3-month initial interest-free period on an open term.

I chose the financing option, gave them all the required information to complete their on screen application behind the counter, was approved within 5 minutes, and was given a hand written retail receipt for the TV, taxes and shipping costs.

When I asked for a copy of the financing agreement, they said I would receive a copy in the mail. When it arrived, the interest rate was 18.75% on a fixed term of 36-months. When I called the store to talk to the salesperson he wasn't around and never returned my calls.

I spoke to the finance company and as the contract had already been executed, they couldn't release me from it. My final attempt after speaking with a multitude of 'managers' I called head office. I told them of my experience and they gave me a tough shit and 'buyer beware' attitude.

I will never do business with Visions Electronics ever again and wouldn't recommend them to anyone.