-We were informed by Lisa Kerik the sales representative informed that we could use this purchase, as an investment for rental income if we wanted, the resort would rent our week for marketing purposes and we will get a considerably amount of monies.
-We were shown rooms in Villa del Arco and promised that this is the place we would be staying. On June 6 when we were trying to, book our vacations in October by the Villa Group Website, the confirmation letter stated that we were staying at Villa del Palmer, when we called to ask why we were placed in Villa del Palmer, we were told that is the only place with room for those dates, when we called again the reservation number but this time as guests, we were informed we could make a reservation in del Arco.
We have been in contact with Marcel Golden the resort representative, unfortunately we have not achieved any positive results, she sent me an email on July 29 where she stated a resort representative would take care of our case, I did not receive any email message until August 3 in that email message she stated she would transfer this matter to the sales department, pointless to say I have not receive any reply from the resort yet.
PLEASE HELP US