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BSNL Bangalore Complaints - Very poor customer service

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BSNL Bangalore

Posted: 2008-08-11 by Muthukumari

[send email]

Very poor customer service

Complaint Rating:

Company information:
BSNL
India
bsnl.co.in

I have a BSNL connection number 25501861, and had submitted a form for shifting of the same from Madiwala to Rammurthynagar in July 08 and till date whenever I inquire when the phone will be shifted they give some lame excuses and tell this week it will happen. I am sick of this. The service is very poor.

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Telecommunications

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552 days ago by Vineet [send email]

0 Votes

I have BSNL Landline connection since years now. And, the Customer Service has never been good. But, this time, they have set an example of worst Customer Service - I applied for a broadband internet connection Online by filling-in and Submitting the Online Application Form on 3-Sep-08. I had also called up the Customer Care and I was told it will be done within 10 days time. On 13-Sep-08, I went to the concerned BSNL Office and upon enquiring about the status, I was told that the Online System of BSNL is bogus and you need to submit the form here. Upon my expressing concern about the BSNL Online System not working properly, I was asked to come on Monday (15-Sep-08) and was assured that I will be given the MODEM, DNS, IP Addr etc. as I has said that I will set it up on my own. They said "We would have given you the things today itself but it is a 2nd Saturday and the Store Room is locked". Due to this, I decided to go late to my Office on Monday to be able to go to the BSNL Office. Upon reaching there, I was given no response and was asked to fill the form again and wait for another 10-15 days. This is absolutely ridiculous.