Complaint Rating:

Company information:
BlockBuster
Oklahoma City, Oklahoma
United States
blockbuster.com

I've had Blockbuster Movies on-line DVD rental service for 3 months now and have had many serious problems with poor service.

Three times already they sent me movies that were too damaged to play - and I tried them on two different makes of DVD players. When you get a damaged movie, you have to wait for them to re-ship the same title and you end up getting fewer movies for your bucks. The movies were so obviously deeply scratched that if they had a better quality control, the bad DVDs should never have been sent out in the first place.

Also, today they shipped me a movie I had already got through their Total Access plan. When you exchange a movie you received by mail for one from the local Blockbuster store, their system is supposed to remove it from your on-line waiting list (which they call the "queue") of the ones you want them to send you next. Sometimes they remove it, sometimes not. So then you have to wait for that same movie to come in the mail, send it back, and then wait for another one to come. This takes more than a week total!

Also, they have been slow to ship the next movie, even though they claim it will be sent within a day - this is by no means rare.

My last complaint: read about a movie I wanted to see, Blockbuster on-line didn't have it. I checked the Netflix site and they DID have it.

I will be dropping my Blockbuster on-line service as soon as the period I've already paid for expires.