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Valore Books Complaints - 34 days and still no check

Review all Valore Books complaints

Valore Books

Posted: 2009-06-02 by   tamoore
34 days and still no check
Complaint Rating:  100 % with 2 votes
Company information:
Tori Moore
940 Point Peter Rd #1
Saint Simons Island, Georgia
United States
Phone: 912-576-8455

On 4-20-2009 i printed label, shipped one book. On 4-29-2009 I rec'd an email confirming receipt of book in warehouse. Today is 6-02-2009 and still no check! This was supposed to be 7-10 days, not 34 days and counting. I have saved all email correspondence between us and nothing validates the delay! IMHO their guarantee is bogus! What does their guarantee afford me if they do not comply?
Comments United States Books
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 2009-06-02 by   tamoore 0 Votes
This is something all who have had bad service from VALORE Books needs to do!

Dear Tori,
Sorry to hear about your experience with ValoreBooks. While they are a member of NACS, the National Assn. of College Stores, this membership is voluntary. Although we do promote best business practices to our members, we have no authority over them other than declining their membership application when it comes up for renewal. (NACS doesn't "accredit" them as you seem to indicate)

However, I have passed your e-mails along to our membership department and have been told they will be duly noted in their file. If we receive other complaints that indicate the poor customer service you have experienced is a pattern, you can be sure we will consider asking them to leave our association.

Again, I understand your frustration with the delay on your refund. - Sincerely, Charlie

Charles Schmidt | Director of Public Relations
(800) 622-7498 x2351
cschmidt@nacs.org

Nat'l. Assn. of College Stores
500 E. Lorain St
Oberlin OH, 44074
www.NACS.org
 156 days ago by   mlebron87 0 Votes
Hello. Im from Puerto Rico and I'm another victim here. Last week (27/3/10) I tried to buy a book in VALOREBOOKS.com with my mom's credit card. They said in the message that my billing address does NOT match so I've got surprised because I typed every single letter just like in the bill. Then, my relative told me that her cred card has been frozen due to the 9 attempts I did. Now, I'm wondering if the transaction is in its course because since the last two weeks I didn't receive any single e-mail or notification with an order number/info. I already sent a message through the CONTACT US option.

This problem is increasing because I suggested this page to a friend and she had the same problem I had so I'm thinking if they recognize this problem. What can I do?

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