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USPS Complaints & Reviews - Poor service!

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Posted:    Russell 'Ace' Hoffman

Poor service!

Complaint Rating:  100 % with 2 votes
Years ago, when the post office started using ZIP CODES, they had a slogan, which went as follows: "Mail moves the country, and zip codes move the mail."

A few weeks ago, the United States Post Office raised its rates -- again. But this one was different. They snick in dozens of subtle changes which will greatly increase the cost of communication, especially for the small user -- for whom the post office was created.

If you've tried to mail a CD-ROM or DVD, you've probably noticed the rate went up. You are now charged because the mail piece is not bendable. If your package is not very rectangular, you are charged because it is squarish. If your package is more than a 1/4'' thick (and they won't squeeze bubble-pack through the slot for you) you are charged for that, as well. And you may well also be forced to declare the letter a "small package" and pay even more. And after 3 1/2 ounces, it's a small package, period.

So for example, what used to cost $0.53 to mail (which was already a rip-off) now costs at least $0.97 to $1.35, depending on which postal clerk you get. (They seem to be as unsure of the changes as the public is unaware of them.)

And it gets worse. Have you seen what's happened to Registered Mail and Certified Mail rates? They've gone through the roof! Increases of around 100% suddenly occurred in both cases! And these are just some of the changes. The "forever stamp" is a economic boondoggle, and the Postmaster General sounded like Alberto Gonzales trying to explain the firings of the U.S. Attorneys when asked about it.

The same day I discovered that most of my small software company's domestic mailing packaging was going to cost about double to mail, I received a CD-ROM from the post office itself, so I can set up a "post office at home." It cost the post office $0.17 to mail me that CD-ROM!

SEVENTEEN CENTS!!!

Are you getting the picture? Small businesses are PURPOSEFULLY being crushed. And the individual is being robbed. This is the very kind of HIGHWAY ROBBERY government was invented to STOP, not INSTITUTIONALIZE!

When I got home from the post office, Postmaster General John Potter was on CSPAN, speaking before the National Press Club. He made it clear that the post office considers the individual to be nothing but a destination for corporate junk mail. He also made it clear that to him, the "small business user" is a company that sends at least 20,000 pieces of mail at a time!

Are you a non-profit organization which does not want to use bulk mail, because of the inconvenience, or the cost of set-up, or the fact that you only have a few dozen subscribers to your newsletter? The post office doesn't want to serve you. Are you an individual, mailing letters of complaint to the government or to a corporation for a wrong you've been done? Expect it to cost you vastly more than it used to. Do you want to write to your Congressperson? Take out a bank loan.

But if you are a large postal user, the postmaster general has promised not just to keep your costs down, but to keep their increase in rates (for the bulk user) ZERO by increasing efficiency throughout the post office. That means, by charging an arm and a leg for the individual and small user.

But it gets even worse. The post office is also in the business of selling off parts of its business to other businesses because, well, they see it as good business. But it isn't good business for the post office's customers -- you and me.

Take registered mail, for example. Why did they raise the rates to $9.50, an exorbitant rip-off? Well, my guess is that they've lost a lot of that business, over the years, to Fed-Ex and other overnighters, because those company's two-day and three-day services are quite competitive and very safe. But they're not bonded, with federal liability for stealing or losing your mail, so really, how can those services compete with a service that has to deliver to everyone everyday anyway, for mailing important documents? The answer is: The post office HELPS Fed-Ex, UPS, and all the other carriers STEAL THE MOST EFFICIENT AND LUCRATIVE BUSINESS from the post office!

That leaves the post office holding the (registered mail) bag.

When postal rates are up for review, big business can send hundreds of lawyers to "prove" to the post office toadies that it costs vastly less to mail in bulk, and therefore, bulk mailers should only pay that "fair share." Never mind that the whole institution was built on the backs of the individual's penny-postcards. And the individual has NO opportunity to send even ONE lawyer in, to explain that BY LAW, it's NOT just the raw, calculated efficiency of mailing any specific piece that should determine the postal rate. You bet junk mail should pay for first class mail. Especially right now, when new robotic eyes and sorters are making it EASIER AND EASIER to sort what was previously impossible to sort except by hand.

The post office undoubtedly knows that new technology will make it quite irrelevant if the writing is upside down on a square envelope. Computer vision and robotic arms can straighten it out effortlessly and cheaply. But right now, the equipment they have isn't so good at that (because they didn't insist on better equipment from the equipment manufacturers) and so the rate structures are being set to reflect that, even though it's the post office's problem, and not the consumer's fault. CD-ROMs, for example, will NEVER efficiently pack into a rectangular envelope!

But it's even worse.

The post office is actively trying to get rid of its service as a tool of subversives. The post office was created as a TOOL OF SUBVERSIVES, so they could communicate without the fear of "big brother" (he wasn't called that, back then) watching them. That's why BIG BROTHER is STILL NOT ALLOWED to open your first class mail. But the Postmaster General considers the ideal situation to be where a bar code on every letter will tell where it came from, who it's going to, what service it's traveling by, when it entered the system, and so on. Total control, supposedly so they'll get IMMEDIATE FEEDBACK about lost or delayed mail.

But that way, they'll also know who your friends are.

Welcome to the biggest rip-off in history. The Post Office operates under fundamental principles set out by the founding fathers. With this latest postal increase, many of those principles are being trampled right before our eyes -- THIS generation will be the one when they'll say "the Internet destroyed the post office."

But it won't really be the Internet's fault at all. It will be Porter's. He should be fired, and the notification should be sent via email so it gets there quickly and cheaply!

Ace Hoffman
PO Box 1936
Carlsbad, CA 92018
760-720-7261
Comments United States Products & Services
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 19th of Sep, 2007 by   Chumley Smithers 0 Votes
Oh, shut up!

Try getting FedEx, UPS, DHL or anyone else to do the same job as USPS for the same prices.

They may not even deliver to your destination. The postal service HAS to, and they have to maintain postal facilities and employees in every backwater, one-horse town and crossroads in the nation.

Stop whining.
 16th of Mar, 2008 by   ed quick 0 Votes
why is there no flag flying over the post office in scio ohio zip 43988 ? ill tell you why i went to the post office 5 weeks ago and informed them that the flag they had flying was torn and batterd. and needed replaced. i was told that it would be taken care of that day well it wasnt so i wrote a letter to the editor of the times reporter and he printed it in the paper well the flag was taken down that day. but a new one was not put back up so i called congressman spaces office for the 18th district and was told that they would send them a flag well 1 week later still no flag so i called the veterns affairs office and they contacted the post office and was told that they would get one put up. well on 03-13-08 they did and took it down at the end of there shift that day witch they should cause there is no light for it well this was the last day it was flown i feel it all is because they are pissed about the letter i feel that it is there responibilty to fly a flag i no of no other gaverment office that dosent fly our flag its just them @ the post office showing no respect to the veterns of past or current and in there own way of saying see i won well please help not just myself but all veterns and other proud ameracans that live in scio ohio get a flaf in proper flying condition flying over this goverment post office thank you a proud vetern of the united states
 9th of Apr, 2008 by   Ryan Cho 0 Votes
Yesterday I received the 'unable to deliver' slip for a registered mail. Yesterday was my day-off and I was all day at home. When I picked up mails from my mailbox I was surprised to find the slip because I never heard and doorbell rang. On the slip it stated that a second delivery attempt will be made today and if still not deliverable I may pick it up at post office at 5PM (at the closing time.) I went to the post office at noon anyway because (1) I was hoping that the package is still at the post office. (2) my dad was at home so he can watch the postman if he comes and answer the doorbell when I was at the post office. I was able to pick up the registered mail at the post office despite the fact that I was advised I may pick up after 5PM. But it was 1220PM when I picked it up. The postmen should be out and about on the streets delivering. I confronted the postal worker at the window. The mail was not with the postman obviously. She apologized and advised me to complain to the supervisor. I rang the supervisor's office door multiple times but no one answered for 5 minutes. I left the post office after five-minute wait.

It was obvious that the USPS postman did not bring the registered mail yesterday, only the 'unable to deliver' slip instead. Same thing today. It is assumed that the mail was intentionally left at the post office. The postman does not want to bother ringing the doorbell and wait for the customer and sign and deliver. If no one answers the door at the recipient's address, the postman has to bring the mail back. So perhaps it is a burden for him/her. So he/she just brings the slip and wants you to pick up at the station. That's my theory and I can't think of anything else because I was not able to speak to the supervisor.

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