Complaint Rating:

Company information:
Sprint
Virginia
United States
www.sprintpcs.com

Recently a couple of unauthorized charges showed up on my wife's debit card from Spint/Nextel and we are not even Sprint OR Nextel Customers. We noticed two charges from Sprint that processed through our bank as a "purchase with pin" so our bank never thought twice about it. When we had the local sheriff's office investigate, which we had to do to be reimbursed by US Bank, they were told that it was an online charge, no pin was present, and it was for two different accounts for two different people in two different states. How can this occur? I think Sprint needs to be held accountable for allowing bills to be paid for people whose account names do not match the name on the card. And then, to trick the banks by posting transactions incorrectly is simply fraudulent on Sprint's part.

If anyone else has had this experience, please share so we can build a case against Sprint/Nextel.