Complaint Rating:

Company information:
100 Connecticut Avenue
Norwalk, Connecticut
United States
Phone: 800-290-8603

To whom it may concern:



August 20, 2008



Dear Sir/Madam:

While logged into my credit union account, literally 20 minutes ago, I noticed a charge of $11.99 credited to:

TLG GREATFN16107630AUG 800 290 8603 CT $11.99
(Posted August 20, made August 19)

Not having authorized any charge for $11.99, in fact I hadn’t used the account since August 14, 2008, I called my Credit Union’s home office to dispute the charge. Noting the CT 800 telephone number at the end of the charge code, the CU representative suggested that I call that number (800 290 8603 -- see above) and determine if I may have authorized the transaction.

I spoke with a Glenn at the number listed (800-290-8603), and asked him whom he represented. He informed me that he worked for a company named Great Fun. I told him of the charge I had discovered and that I had never knowingly authorized a charge of $11.99 to a Great Fun company. He asked for my “customer account number”, the 16107630 that appears on the debit line to my bank account (I never knowingly authorized the creation of any account number either). He informed me that Shoebuy.com had passed my account information to them and they, (Great Fun) billed me for some unknown to me service. The charge was made a month and 9 days after my last purchase with Shoebuy.com.

I last purchased a pair of shoes from Shoebuy.com on July 11, 2008 and Did Not Knowingly authorize any other purchase, even though I may have drilled down to learn more of some promotion. Great Fun debited my account for $11.99 on August 19, 2008, a full 39 days later after the shoe purchase.

I told Glenn that I refused to accept the charge, and that I would be contesting the charge with my credit union. I was informed, by Glenn that my account would be credited the $11.99 within one or two billing cycles. I told Glenn that was unacceptable, and that I wished to be credited the amount due me immediately. He retorted with the one to two month billing cycle company line (code MG 100 193 0820).

What a scam! They get to debit my account for something I did not knowingly subscribe to, without contacting or verifying with me that my account would be debited $11.99 on August 19, 2008, and I can’t get MY money back for two months? I wonder how much INTEREST they’ll earn and keep while sitting on my, and who knows how many thousands of others victims, money. It’s dirty, it stinks, and I’m outraged.

I spoke with a Lillian at Shoebuy.com customer service, 888-200-8414, and let her know of my dissatisfaction with Great Fun and my disappointment with Shoebuy.com. She claimed that she would contact Great Fun personally.

This is a huge SCAM and needs to be stopped.

Sincerely,


William Shea

Thiefs -- why they still in business is beyohd me

TLG Great Fun, Auto Vantage, Buyers Advantage, CompleteHome, Clever Clubhouse
Phone: 203-956.1000
Fax:
100 Connecticut Avenue
Norwalk, Connecticut, 06850
U.S.A.