Menu
CB Online Scams Twoo.com deducted my money without initmation
Twoo.com

Twoo.com review: deducted my money without initmation 32

A
Author of the review
5:33 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today 28 jan 2013 you people deducted money from my credit card . I need the refund . You have to inform about renewal of the service . You cant just deduct the money.
This is my profile http://www.twoo.com/366470250
Let me know about this.

Jul 26, 2016 2:58 am EDT
Twoo.com customer support contacts
Address

Massive Media Match NV, Emile Braunplein 18, Ghent, 9000, BE

Website
File a complaint Write a review
Thank you for your message. I can see that a refund has already been organised for your transaction.

If we can help you with anything else, let us know.

Regards,
Aleksandra
Team Twoo
Aug 17, 2016 5:02 am EDT
Twoo.com customer support contacts
Address

Massive Media Match NV, Emile Braunplein 18, Ghent, 9000, BE

Website
File a complaint Write a review
Hi Subbareddy,

Please let me explain why you've been charged. Today you've purchased 12 months of Premium. This transaction was not automatic and you had to trigger it. We're sorry you've been surprised by this. I’ll arrange for a refund through your credit card immediately. The amount will either not be billed, or will be credited to your credit card as soon as possible. Your subscription will be cancelled starting from today.

Don't hesitate to contact us if there's anything else we could help you with!

Regards,
Aleksandra
Team Twoo
Aug 17, 2016 5:03 am EDT
Twoo.com customer support contacts
Address

Massive Media Match NV, Emile Braunplein 18, Ghent, 9000, BE

Website
File a complaint Write a review
Hi Jamjazz,

We're very sorry that you feel upset. Could you send us the email address linked with your account or contact us at info-en@twoo.com?

Then we'll be able to look into this issue.

Regards,
Aleksandra
Team Twoo
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

More Twoo.com reviews & complaints

Twoo.com - the site is full of slappers and fake id's 96
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Twoo.com - winning prize 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Twoo.com - no customer support, no help 31
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Twoo.com - unable to unsubscribe 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Twoo.com - scammer
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Twoo.com - get me out of your system - right now
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Twoo.com - twoo premium
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
32 comments
D
D
Diya Atharv
, US
Jun 25, 2021 7:02 am EDT

I made a payment to subscribe in twoo.com via the app and money was taken and this was the message attached here that I have subscribed but it was cancelled automatically, i made this payment for my friend and it was cancelled why? Please check and activate my premium in twoo.com my money taken: email: komej056@gmail.com payment was made from here google pay, ...name is Diya

View 0 more photos
T
T
Thabibulla Ansari
, IN
May 30, 2020 8:49 am EDT

Dear Team,

Greetings for you !
Twoo people deducted money from my RBL credit card ending with 6985 . I need the refund . You have to inform about renewal of the service, You cant and just deduct the money.

Let me know about this.

C
C
chandu1973
, US
Apr 02, 2018 10:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My Id chandu1973, today 1099 rupees auto debited, what is this nonsense, please refund and delete account, any way I am coming across all fake accounts. boys chatting with girl names.

A
A
Twoo.com
, US
Apr 04, 2018 1:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of chandu1973

Hi,

We're sorry to hear that you see unrecognised charges on your account. Could you please contact us at info-en@twoo.com with the email address linked with your account so that we can check and explain why you've been charged?

Regards,
Aleksandra
Team Twoo

R
R
Razaak
, IN
Dec 05, 2017 1:24 am EST

The email linked with the App is razaak1229@gmail.com
Kk can u arrange it as much as possible

R
R
Razaak
, IN
Dec 04, 2017 1:58 pm EST

And how ur people can deduct the amount with out intimate us?

R
R
Razaak
, IN
Dec 04, 2017 1:57 pm EST

How can I contact u in the info-en@twoo.com

R
R
Razaak
, IN
Dec 04, 2017 12:28 am EST

I need my amount refund would be please arrange it as much as possible?

A
A
Twoo.com
, US
Dec 04, 2017 7:56 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Razaak

Hi,

Could you please contact us at info-en@twoo.com? Then we'll be able to find your account in our system and explain why you've been charged.

Regards,
Aleksandra
Team Twoo

R
R
Razaak
, IN
Dec 04, 2017 12:23 am EST

Today 04 Dec2017 you people deducted money from my credit card . I need the refund . You have to inform about renewal of the service . You cant just deduct the money.

G
G
Grigoris Drimo
, US
Sep 18, 2017 2:40 pm EDT

hi
You charged me a renewal of premium without asking for my details. How did this happens?
And also you didn't ask if I wanted that. Please give me a refund. The transaction is
Sep 15, 2017 21:00:53 GMT+03:00
Transaction ID:0L7537220C940150G

A
A
Twoo.com
, US
Sep 29, 2017 2:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

Thank you for contacting us. Let me explain you why you've been charged. Recently we offered you a free week of Premium subscription. When you opted for that, we informed you that after the subscription ends, your Premium would be automatically renewed after a week. I'm sorry that you have been surprised by this.
You can turn your subscription off in your Settings section from the top right dropdown menu on the site.

Should you have any other questions, let us know! :)

Regards,
Aleksandra
Team Twoo

R
R
Razaak
, IN
Dec 04, 2017 12:36 am EST

Hlo
Can u tell how can they sent the reply
And how can we identify if they sent the reply or not
If the amount is credited to ur account

L
L
Lindokuhle Nxumalo
, US
Feb 24, 2017 2:03 am EST

HI
could you please remove the 6 months subscription I want only 3 months and please also remove the billing account as I did not authorize the the payment for TWOO

Regards Lindo

A
A
Twoo.com
, US
Feb 24, 2017 7:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi,

Please contact our helpdesk at info-en@twoo.com so that we can check why you've been charged.

Regards,
Aleksandra
Team Twoo

J
J
jamjazz
, US
Aug 17, 2016 12:39 am EDT

My profile name is Jamjazz and I'm requesting a refund of money taken today form my account, as I have no intension of subscribing to your premium services. This has happened before, where your services have taken money from my account, and I did ask for a refund, only to never hear back. I would like my card details to be taken off your system immediately and a refund of the money taken today.

S
S
Subbareddy Peddireddy
, US
Aug 15, 2016 8:20 pm EDT

Today 16Aug2016) have been deducted – 12 months premium amount from my account which is credit card without my information seriously got shocked without accessing my security pin how can website take my money subbareddy.oct22@gmail.com my email which was registered.
Profile name – Subbareddy, 27
I would like to request you to, kindly arrange the refund as soon as possible and stop my subscription as well.

V
V
Vollblut
, ES
Jul 21, 2016 3:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After registering on Twoo.es and subscribing to the Premium Service my credit card was charged €71.99 + €23.99 + €14.99 for the subscription on 31-12-2015.

I subsequently canceled the subscription as soon as the system would allow, but my card was charged €71.99 again on 31-03-2016 and again on 29-06-2016, both without my authorisation.

Please cancel my subscription and refund the two unauthorised charges to my credit card.

S
S
Soficaru Boss
, US
May 09, 2016 1:44 pm EDT

My name is Marcel Sandu. I am using twoo site often but never happend this. On 6th and 7th of May this site charged for my account 80 pounds without my authorized. I would like to request a refund because I need my money back because that was stolen from my account.
My twoo profile is : Marcel, my email address is soficarumarcel71@yahoo.com

Also after I will receive the refund I would like to close my account with Twoo.

Thank you

A
A
Adrianna - Twoo Team
, US
May 10, 2016 12:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,

Thank you for your patience. I’ll arrange for a refund through your credit card immediately. The amount will either not be billed, or will be credited to your credit card as soon as possible. Your additional subscription will be cancelled starting from today.

Don't hesitate to contact us at info-en@twoo.com if there's anything else we could help you with.

Kind regards,
Adrianna
Team Twoo

H
H
hayat83
, GB
May 09, 2016 3:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi
My name is M Hayat your company took 26.99 pounds from card payment when i was taken 10.99 subscription your company took 16 pounds more dont no why for i am pissed off because when your company took 16 pounds more my credit card went to over my credit limit and my card company charge e 12 pound over limit fee i am very angry on this act i dont want this twoo account cancel this account asap and refund my all payment of 26.99 asap thanks. my login email is mthayat@hotmail.co.uk.

H
H
haimsley
, IN
Apr 18, 2016 8:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Team,

Today 2400 INR was deducted from my credit card for renewal of my premium membership.
I did not opt for any renewal then why this happened?

Also I was not asked for any payment transaction details then how my credit card was used for the payment. Are you storing my credit card information?

This is absolutely incorrect and illegal to deduct money from my credit card without my consent.
Please check on this and revert the amount as soon as possible.

Account Name: haimsley
Account Email ID: haimsley@gmail.com

A
A
Adrianna - Twoo Team
, US
Apr 19, 2016 1:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Irman,

Thank you for contacting us. From what I can see, you already managed to contact our Helpdesk. I have now arranged a refund for your Boost Pack transaction. You should receive your money soon.

Kind regards,
Adrianna
Team Twoo

I
I
irman
, MY
Apr 18, 2016 7:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Today 18 april 2016 you people deducted money from my credit card for daily boost. I need the refund . You cant just deduct the money.
This is my profile.

email Id: gil_makelove69@yahoo.co.uk
Seller's Transaction ID: 29U70844TV7661744
Transaction Date: Apr 18, 2016
Transaction Amount: $150.99 USD
Your Transaction ID: 2G92956634472791W

Let me know about this.

A
A
Ankit Baggaa
, IN
Oct 30, 2014 11:18 pm EDT

These guys save your card details even if you use once your card on their website and keep on charging you whenever they want.

Stay away from this website. Completely scam...

A
A
Adrianna - Twoo Team
, US
Feb 01, 2016 2:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Ife,

Thank you for contacting us. Let me explain how our system works. Our payment provider securely stores your payment details to make it easier for you to make another payment if you wish to do so. Your details are fully-encrypted in accordance with all relevant regulations and they’ll only be used for payments that you authorise.

Could you provide us with your email address or contact us at info-en@twoo.com so that we can delete your payment details from our system?Should you wish to make a future payment, please know that you’ll have to enter in all of your details again.

Kind regards,
Adrianna
Team Twoo

I
I
Ife Olu
, US
Jan 28, 2016 11:17 pm EST

Twoo is constantly deducting my money, I mailed them and they told me they deactivated the account and they still deduct my money
I need a full refund

This is a criminal act by all means.

View 0 more photos
K
K
krishna9811
, US
Jan 20, 2016 11:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

today i have been deddcted -240rs from account without my information seriouly got shocket without accesing my scurity pin how can website take my money krishna_honey@yahoo.com my email which was registered

S
S
Shane Zhou
, US
Dec 01, 2015 5:10 pm EST

DONT join them, they will steal from you. My credit card had been deducted $250 AUD without any notice.

T
T
tony85522
welling, GB
Jul 10, 2014 2:42 pm EDT

DONT JOIN THEM THEY WILL STEAL FROM YOU

T
T
tony85522
welling, GB
Jul 10, 2014 2:40 pm EDT

Again fruad taking money from my account without telling me so wrong been going on since last year august, best of all i did cancfl by sending a emaill STILL NO REFUND FROM THESES CROOKS DONT JOIN THEM PEOPLE STAY AWAY FROM TOO BE WARNED

S
S
sidharath jain
, IN
May 26, 2014 8:31 am EDT

THis is a fraud site..they have charged Rs. 3480 to me as well. Twoo team - refund this amount.

V
V
vinod101
, IN
Jan 03, 2014 9:33 pm EST

You debited me on twoo today whereas i deleted my profile also many weeks ago. How can you debit when profile itself is not there. Please orgaise refund and dont debit again. Am not impressed with twoo and not interested anymore. Ensure no more debits and work out refund.

E
E
Eveline_Twoo
, BE
Mar 06, 2013 11:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

Chère Helene,
Merci d'expliquer votre problème en envoyant un courriel à info-fr@twoo.com. Vous recevrez une réponse dans les 24 heures.
Cordialement,
L'équipe Twoo

H
H
Helene Meloche
Gatineau, CA
Mar 06, 2013 10:56 am EST

J'ai un probleme de carte de credit alors j'aimerais que quelqu'un m'appele chez moi s.v.p pour expliquer le probleme mon numero est [protected] merci

E
E
Eveline_Twoo
, BE
Jan 30, 2013 5:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Ankush,
You bought a 3-monthly Unlimited subscription on 29 October 2012, which was renewed automatically as is explained on the site and in the e-mail we sent you after your initial purchase. If you want to stop your Unlimited subscription, you can easily do this on the Twoo Unlimited page by clicking ‘Edit’ and then ‘Stop my subscription’ at the bottom left. Like this, you won’t be charged anymore. We've now stopped your Unlimited account for you and refunded your last transaction.
Best regards,
Team Twoo

Learn how the rating is calculated

Write a review File a complaint

Twoo.com contacts

Website
Category
Trending companies