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Truck Addons


Lousy Customer Service/Returns Department

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
Truck Addons
United States
I was in the market for a Undercover Tonneau cover for my truck. I search the web and found a fair price on Truck Addons, I was chatting live with a sales person who told me that if I called my order in they could sell the cover for $658 shipped no tax. Well you know the old saying try to save a buck or two and something always goes wrong. Well the cover arrived via Estes freight. The box looked to be in very good condition from the out side no major damage, so I signed for it. I was in the process of installing it and found out that one of the rear corners was broken into three pieces. I called Truck Addons right away. After about an hour of waiting on the phone and getting the run around I was told because I signed for package, that claims with Estes would only pay 1/3 of the value. That I would have to wait as long as 30 days to resolve the issue and the only way I could get a replacement right away was to purchase a second one at full price. They told me that is was my fault for not being able to see inside a sealed package. That eventhough from the outside the package appeared to be fine, I should have told the driver to wait while I unpacked the cover on the side of the road and examined it. They went on to tell me that they always tell customers to do this. I purchased mine from Michelle and she never NEVER mentioned anything about unpacking the item and checking for damage.

Well I contacted my credit card company and put a dispute on the charge. I then called David Lyons at UNDERCOVER who told me that if I sent pictures and explained everything in an email that he was pretty sure he could help me out with a replacement. The next day I was contacted by UNDERCOVER and told that it was obvious that the damage that happend was internal ( in the package) and that I would have had no way other then opening the package upon delivery to see the damage.


Complaint comments Comments (2) Complaint country United States Complaint category Cars, Parts & Vehicles
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 5th of Jun, 2009 by    0 Votes
They only want to sell. My undercover (which I would not buy this brand again) came broken. Truck Addon's, aka Undercover Factory Outlet, left me to deal with Estes Express, the trucking company. Estes Express only wants to pay me 1/3 of what I paid. I have filed a complaint with my state's consumer protection. Protect your self, don't buy from Truck Addon's, Undercover Factory Outlet and don't ever use Estes Express trucking.
 3rd of Jun, 2016 by    0 Votes

Truck Addons - Lousy Customer Service
United States

I ordered a Tonneau cover from them on line. I did not recieve any tracking information via email. I then noticed that their website states tracking infomation is not avalible for 10 days. I imediately realize I had made a mistake ordering from this company. I call their customer service department and the CS rep insantly cops an attitude with me. I finally request they cancel the order and refund my money. They finally refunded my money after several phone calls and runaround. Then I notice they charge $25.00 to cancel an order. All I can say is Buyer Beware

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