I was a transamerica account holder, I got a new job and wanted my 401k all in one place so I switched companies, I started my new job in November, that week I contacted transamerica, got the appropriate forms to do a rollover and sail mailed them to transamerica. A couple weeks go by and I call to see if my Check had been sent out, it hadn't, so I had to send the paperwork via fax. I sent it that same day about mid November. Two weeks later I again followed up because the money had not been received by my new company. The check had STILL not been sent. This time I had the transamerica employees fill out the roll over form, I signed it online and the check was to be sent after the form was processed. Long story short the check was not sent until December 28th, just a few days shy of two full months after my initial request to send the check. The December 28th check never made it to its destination despite my verification of the address three times. So on January 21st I had the check cancelled, that took 9 days bringing us to today, I called and asked if the new check had been sent, the employee told me it had not, that the form to cancel the first check was still being processed.
I was told that if I don't see the money by FEBRUARY 16th to call and see what's going on... February? It takes three months to send a darn check in the mail!?
regardless I'm still waiting. If you want to have access to your retirement I highly do not recommend this company. They are difficult to reach, lacking in intercompany communication, and a simple rollover should NOT be this complicated.