I think there can be problems at the point-of-service level at Town Fair, but what I have found is the remarkable response this company gives to the customer at the headquarters level. I experienced this twice, once several years ago, and today following a call I just made to resolve an issue on a tire warranty.
I had gone Town Fair last week to have my snow tires (bought only last year; used just 4.5 mos.) mounted. They said the bead on one was bad and had to be replaced. They said the warranty didn't cover it and charged me $89 plus tax for a new one. Seethingly unhappy. I didn't ever want to go to Town Fair again.
It just didn't seem right to me. When I called Service this morning. The rep (Rich) looked up my file and resolved the issue immediately. It took all of 3 minutes! There was no tug of war. No, "Sorry, sir, but I can't . . ." Instead it was, "You've got a lifetime warranty on these anyway. We'll make a check for $89 right away . . ."
What service! It's unheard of. As I said, a few years back I had a point-of-service problem that was handled in the same efficient, sincere, customer-friendly way.
Believe me, I'm not exaggerating or easily impressed. Frankly, I'm pretty easy to "tick off"! Town Fair simply has the best service I've received on anything anywhere. You can say the rep. was simply following company policy. I'm sure he was. But it's more than just following a manual. His whole manner and approach was exemplary. You may be exceedingly frustrated at the outlet level. I know. Cool down and give customer service at HQ a try. My hunch is you're likely to be very pleasantly surprised.