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Total White/ Dazzle White/Premium White Complaints - READ Small Print Reoccurring Charges

Review all Total White/ Dazzle White/Premium White complaints

Total White/ Dazzle White/Premium White
Posted: 2009-10-26 by   muckermom
READ Small Print Reoccurring Charges
Complaint Rating: 100 % with 2 votes
Company information:
Total White/Dazzle White/ Premium White
Virginia City, Nevada
United States

They are all HQ'd in Canada only distributed out of Iowa. It is a large facility that has many products going out. The building owners are in NY City. All the teeth whitening companies are all one company and the Better Business Bureau of Desmoines, IA were no help except they gave me the web address for the Better bus. Bureau for Canada. They have charged my account even after I cancelled my business with them. They are constantly changing their phone numbers and name. It's not much but they hit my account for an extra $3.95 in misc. charges. My bank BOFA is awesome. BE SURE TO READ THE SMALL PRINT!!!

Good Luck, Kathy
Comments United States Products & Services
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 24 days ago by   Ellen Francis1 -2 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 22 days ago by   John51277 +2 Votes
BEWARE! There is NO "FREE TRIAL" as stated in the many ads all over the Internet. After being suckered in to ordering the free trial, I called 866-528-6214. I inquired about the SMALL PRINTED RECURRING CHARGES and the "free trial - pay only $1.95 for shipping". I heard a beeping noise in the background similar to a call waiting sound. The operator conveniently disconnected me. I called back. After being put on hold again, when I asked "What is that beeping noise?", this new operator stated that it is their phone system. This second operator stated that once you input your credit card information, the shipping system is automated and you will be charged $87 as shown in the small print. She stated that it is in the TERMS AND CONDITIONS. You are NOT just paying for the shipping as the slick graphic design of the WEB PAGE MISLEADS YOU to believe. The operator claimed that there is no way to cancel the order, even though I just placed it 30 minutes ago. A real free trial offer should allow the consumer to try the product for free and then decide if they want to purchase or not. It should not bill you automatically regardless of what you want. God bless them for pretending that there is nothing wrong. Your satisfaction is definitely NOT their concern. LOOK OUT! I hope this STOPS you from ordering this product.
 22 days ago by   Cindi Berry -2 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 17 days ago by   Gemma Blatch +2 Votes
Just been through the same thing. Can't actually believe they can legally get away with this. Was not allowed to cancel my order, even after 5 minutes of placing it when I had only just been told it was a subscription and not an apparent "free trial". And Premium White, I already tried your customer service line which is completely useless. I better be refunded quickly!
 16 days ago by   melsmess +1 Votes
I agree! I just filed a complaint with the Federal Government here in the US on internet fraud. They are stealing our money and act happy about it. I was told the instant $49 charge, on top of the $1.95 charge for the shipping of the "14 day trial" is for another product that I 'agreed to' by clicking the submit button on the trial...for a tray!!! Why would I agree to a tray when this is a PAINT ON PRODUCT!!! So I call to cancel BOTH and, after being given 3 different numbers to call from different agents and waiting at least 10 minutes on hold for EACH ONE, I am being told that they don't just send a 14-day trial BUT a 30 day supply AND THEN CHARGE YOU $87 for it 2 weeks later. They want you to return the 'unused portion" and wait to see if you get a refund. So I told them that I would just deny receipt of the shipment...dubbed "return to sender" and they said no, can't do that. That's so they can say that the product was received and continue to charge. What I did was call and report my debit card stolen/lost. They can't charge me any more money now, can they??? And when the $1.95 and $49 fee actually posts to the bank, the bank will refund my money for 'unauthorized charges'...I don't understand why they are allowed to continue!! How is this legal? Why can't someone stop them? Maybe all the news sites that advertise them should be bombarded with complaints and they'll pull them from advertising. What makes me the most angry is the condescending way their customer service representatives speak with you on the phone when you call to cancel. I wonder how well they sleep at night. I wouldn't want their Karma. Not for all the money they've stolen.
 14 days ago by   Chuck Turner +1 Votes
Here is the head office phone number and address for the Ultifreshwell / Dazzle Smile / Dazzle White /Premium White scam company:

JustThink Media
Corporate Head Office
Suite 204, 85 Cranford Way
Sherwood Park, Alberta, CANADA T8H 0H9
Phone: 780.416.0211
Fax:780.416.0218
Careers@justthinkmedia.com
Corporate@justthinkmedia.com
Legal@justthinkmedia.com
customerservice@justthinkmedia.com

Company Owner: Jesse Willms
--

More about this scam company and their history can be found here:
http://www.webcops.net/just_think_media_spam_scams_8001.html
--


Where to file complaints:

FTC: https://www.ftccomplaintassistant.gov/

http://www.econsumer.gov

The Attorney Generals office in your state and in Iowa.

Complain to wherever you saw the ad too (news web site, Facebook, Google/Yahoo/MSN etc...

Good luck to all who have been caught by these scammers!
 11 days ago by   Vironica 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
 6 days ago by   arun.sangal 0 Votes
I agree with it as well.. Totally a SCAM and this company even don't have a good customer support service. You have to wait (until you cell phone battery is dead). what worst happened to me is... I ordered Premium white kit, .. and told the guy (online assistant) what should i go in case i want to cancel the order... before even confirming me that he's going to do that.. he did (an impeccable response). well i told him that.. don't you have mind in your head.. i just wanted to know.. didn't tell you that do that. but basically he cancelled the shipment but i got charged for $1.95 approx. i told him revert my money back as the order is not shipped yet.. he said... that's not possible.. Next worst. if you want to return it within the trial period (if you don't like the product) you have to pay for the shipping again. and if you get (LUCKY) that they receive your order after 14 day trial..then you are charged for $87.xx and then you have to pay a BIG cell phone bill as you will be one in the million to get their customer support. Finally i thought, I DID a very BIG MISTAKE, , but i should take it... let's see what happens. Well. I'm very surprised that... they didn't send me Premium white kit.. instead they sent me... Dazzle white kit which looks like someone is playing people online. I'll talk to my bank and make this company suffer for what they did.

Arun Sangal
720 251 9962
 6 days ago by   arun.sangal 0 Votes
I agree with it as well.. Totally a SCAM and this company even don't have a good customer support service. You have to wait (until you cell phone battery is dead). what worst happened to me is... I ordered Premium white kit, .. and told the guy (online assistant) what should i go in case i want to cancel the order... before even confirming me that he's going to do that.. he did (an impeccable response). well i told him that.. don't you have mind in your head.. i just wanted to know.. didn't tell you that do that. but basically he cancelled the shipment but i got charged for $1.95 approx. i told him revert my money back as the order is not shipped yet.. he said... that's not possible.. Next worst. if you want to return it within the trial period (if you don't like the product) you have to pay for the shipping again. and if you get (LUCKY) that they receive your order after 14 day trial..then you are charged for $87.xx and then you have to pay a BIG cell phone bill as you will be one in the million to get their customer support. Finally i thought, I DID a very BIG MISTAKE, , but i should take it... let's see what happens. Well. I'm very surprised that... they didn't send me Premium white kit.. instead they sent me... Dazzle white kit which looks like someone is playing people online. I'll talk to my bank and make this company suffer for what they did.

Arun Sangal
720 251 9962
 6 days ago by   arun.sangal 0 Votes
DON"T evey take their product... and talk to your bank to have this company pay the penalty of fooling people online
 5 days ago by   Frenne 0 Votes
Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 866-528-6214 or visit our 24/7 live help at http://www.premiumwhiteultra.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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