The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Intex Air Mattress
Air Mattress defect
2. (9 mins ago)
TracFone Wireless
Minutes not added after online purchase
3. (14 mins ago)
Collect Pros
Collections scam
4. (26 mins ago)
FEP Search Group
Posting fake job offers on their site
5. (38 mins ago)
Fake Passport Websites
Scam or Real?

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Toshiba, California Complaints & Reviews - Customer Service/Service Dept.

Toshiba Contacts & Informations


Posted: 2011-08-01 by    lsfrench20000

Customer Service/Service Dept.

Complaint Rating:  0 % with 0 votes
Contact information:
United States
My computer crashed. I had to send to Toshiba for repair. I followed the instructions to a T on how to send computer back to them. I packaged the computer, battery, adapter, and paper they wanted. I shipped the package Fed-Ex in the box they provided. I only received the computer back. My adapter and battery were not returned. I called customer service and was essentially told that I was lying and the service center never makes a mistake. I called back and a case was set up. I was promised a call back first thing Monday morning. No call. I called Monday evening and spoke with Emily, who might I say was rude and condescending. She told me again that the service center ALWAYS notes what is in the box. It could not have been Toshiba’s fault, but mine. She offered to give me a one life time GOODWILL credit and send me another charger and adapter. I had no choice, but to take it. I am a college student and need my computer. Either the service center made their first mistake or someone with Fed-Ex stole my battery and adapter. Toshiba’s customer service stinks. No one ever said sorry Ms. Customer maybe we made a mistake, it was always you did this. Essential they stole my battery and charger. Word to wise DO NOT BUY TOSHIBA!! Ohh and I waited on hold for over an hour each time I called them.
Comments United States Laptops / Notebooks
Share with others:  
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


Why Consumers Can't Avoid Unplanned Purchases

RSS Feed
Login close

Forgot your password?