TireWorks - Not to be trustedI took my SUV in because the brake lights were out and I've used Tireworks in the past and they are close to my home. They advised that there was a computer box that was faulty and needed to be replace. They said that they didn't have an account with the dealership and that the part could only be purchased from the dealer. I asked them if they could repair the vehicle if I purchased the part and they said they could. I had to special order the part, a $700.00 part, and then picked it up and dropped the part off to them and they said they would call when it was ready to be picked up. I got a call from the manager, Craig, who said that the part did not fix the problem, and when I asked what I was supposed to do with the $700.00 electrical part they told me to purchase they said they couldn't do anything, but hey they weren't going to charge me for anything that they did (which amounted to them having the car for two days and spending $700.00 of my money). When I asked the manager, Craig, whom I could speak with in their customer service department he told me to call "Heather" and she could help me. I called the customer service department on the Monday after picking up the car on Saturday, and provided all the details, and waited approximately 2 hours for a reply.
2220 Horizon Rdige Parkway
The reply was I was out my $700.00 and they weren't responsible for for their mis-diagnosis. I was told too bad. I asked them how they could possibly make sense of that from a business standpoint when it was their "technician" that made the diagnosis, and told me that the $700.00 part would repair the problem. They told me my request to be reimbursed would not be honored. I asked to speak with someone in a position above this person and was told there was no one else, even though this woman was not the owner. She would not provide me with any information in which to contact an owner and once again told me that my request would not be honored, and that I was on my own.
After taking it to the dealership they repaired the problem, which was a completely different part than was diagnosed by Tireworks.
With that said, not only will they receive no more of my money, but I want to tell everyone that will listen that this company is not to be trusted. They will not stand behind their work!!!
DON'T USE THIS BUSINESS, they will take your money and not take care of you.