I started my service with time warner cable in august 2010. As i was new in US i been asked for 50$ deposit which I paid. I had been told that I will get that deposit back once I provide my SSN number or I disconnect the service.
I used the internet service for around 4 months. This was no contract plan with $34.99/month for 12 months. Now I moved out of North Carolina so I closed the service (18th Dec 2010) and also returned the modem. I have been told in store that I will get my deposit back. After few days (today 30th Dec 2010) I contacted them for my new mailing address so that they can send the check which will anyways will take 4-5 weeks as per them.
When I inquired about how much amount I will get they said that I won't be getting the deposit back as I did not complete the 11 month period. I do not understand what it has got to do with my deposit. They can withheld my deposit for any such reason. As I have paid my bills on time. Paid all required charges and also submitted the hardware in good condition.
They should return my deposit of 50$ back. Please help me where I can place a more authorized complaint and also direct me towards federal authorities who can address this kind of issue. I am living in NJ now.