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Dress looked nothing like the pictures provided. When you try to complain the Tidebuy dispute link won't work, their responses - when and if received - make little sense and the dress is likely arrive too late to start a dispute through PayPal. Also I didn't see the Tidebuy website advising about import tax, and I've just had a bill from HMRC just to add to it all.
If you've ordered via PayPal go back to the PP website, click on Legal Agreement, then Acceptable Use of Policy and scroll down to a report tab. You can then join me in letting PayPal know of your experience and help me get an investigation started - the more people who do so the more notice I'm sure they will have to take.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well well! After lot of researching I found tidebuy website. It looks good and very cheap which is round my budget. Furthermore, I was reading the customer reviews. A little bit scared but ignore because I love this wedding dress.
As they said it came on time. I am very exciting. I gathered everybody. When I opened I am really socked. I cannot even talk for 10 mints. Once the pack open, as the embroidery and some of decoration not done properly it fallen down to the floor. Addition to this, the stitches not done properly, when I sit down and change the position it made sound like something tear. The description said it is taffeta but I got satin plus very poor quality.
I tried to contact them. I wrote a lot of e-mail nothing. Refund and exchange forget it. Forget it. You cannot get your money. The any answer you can get the system respond you e-mail. What a scam sit. Somebody please do something.
What can I say? It is a disaster. Very very disappointed. Please don’t even think to do something even if you love it.
I was not satisfied with the dress I received. It did not match the picture in the catalog - wrong fabric, poor workmanship, etc... According to the company's return policy, I had to submit the pictures in order to get a refund. I did a photo session and e-mailed them the pictures with explanation of the reasons why I am not pleased with the dress.
This is the response I got:
"You look really beautiful in that dress. Since you've already got that dress and it fits you very well, would you please take it?"
THEY think it fits me well. I don't.
I started a dispute through PayPal, but it was denied.
So, they are not going to refund me $173 for the dress I cannot wear.
Please, stay away from these bunch of liars and tell all your friends to never shop with them.
I ordered a wedding dress from this company, when I received the dress back it looked nothing like the product being sold. The dress was custom made with bad stitching and a needle was stitched inside the dress that cannot be removed without having the lining removed. When I sent them a photo to dispute the item, all they wanted to do was give me a coupon for another item
I had bought two dresses as i could not decide which one. However i could they were not as glam as the picture. Also dont fit but that's my fault for thinking i could squeeze into a smaller size! However they are totally useless to me. I have tried to contact the company for a returns address as Im sure the site states if delivered to wrong address then they won't refund money. I have called the numbers on contact us and emailed the email adresses and the live chat. But no response. Gutted left out of pocket with two crap dresses! Dont buy from them.