Company information:
Dish Network
9601 S. Meridian Blvd
Englewood, Colorado
United States
Phone: 1.888.624.3474
www.echostarfixedsatellite.com
Finally after many years this past May 2007 we bought our first house. Great! Wouldn’t you think? Well, not exactly, Dish Network managed to perforate a water line inside of my house during the system installation (2nd day living there). Imagine this unexpected fountain running for one hour on our brand new home. I’m not going to mention everything that was wasted, but just for all of you to get an idea, around 35,000 was the amount of the damage. Around 20,000 have been paid so far, and still waiting for the rest. We paid for the rest on repairs, expecting to receive the other sum shortly. Common, Dish is a great company, who would expect them to fool a CUSTOMER, right? Wrong.
Obvious, this is even affecting my credit history because the debt is in two credit cards.
Echostar insurance company is ESIS, and they really have no intention on paying the rest, they have been just making time to see if I get bored with the situation (thing that will not happen). ESIS has passed the situation over to a contractor, that even though he is a great person, he doesn’t even have the authority or means to solve my problem.
Yes, I have spoken with almost everyone in Echostar and the last answers were that “they are no longer responsible for this, and that my complaint is already closed”. Even I thought, I’ll write a letter to Charles W. Ergen, Founder/CEO/Chairman of the board/Director, this ought to do the trick (4 letters now). No official answer or solution or even pressure to ESIS for a reaction.
It’s a shame that a company such a Dish Network (Echostar) really doesn’t care about his own customers, and being myself on the communication industry, I really don’t understand why they don’t care about negative Public Relations that someone can create with a situation like this. Believe me, 11 months it’s a lot of time for me to share my experience with everyone. Thank god for Internet, it’s great for people to get informed.
And for service, what can I tell you, even the service that I contracted supposedly It was free for 1 year (after sending all the required documents, which I did) well, they been charging me all of this time. Looks like the only real solution, is only through lawyers, it’s a real shame, it could be such a great product.
Please, don’t fall into the same mistake I did.
