Complaint Rating:

Company information:
Certegy Check Services
Arroyo Grande, California
United States

I attempted to pay for a purchase at K-Mart and my check was denied due to a report given by Certegy Check Services to K-Mart. At the time of the transaction, there was no information about the denial, although the clerk said it was usually due to insufficient funds. This made me feel like something was wrong with my bank account, when if fact there were plenty of funds. I wound up using my debit card from the same account, but would have preferred the security of a check.

Upon calling Certegy, I only got an automated system which told me there was no negative information about me, but my check-writing patterns were suspicious and that was why I was denied. I don't write a lot of checks for retail purchases, but I would like the option to do so and with poor information being provided to retailers from Certegy, I am not able to.