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The Source.ca Complaints & Reviews - Payments, customer service

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The Source.ca

Posted:    John Sawchuck

Payments, customer service

Complaint Rating:  0 % with 0 votes
Contact information:
The Source.ca
Canada
Phone: 1-866-508-6312
thesource.ca
Hi, I would like to bring to your attention that recently I had endured a very horrible experience with the Source Circuit City and their customer service. Firstly I had made a payment on my account on Sept 11 2008 of 20 dollars and the due date on the account was Sept 13th 2008. No problem right? Wrong the Source never registered my payment at all and sent me my bill on Oct 1st without indicating my 20 dollar payment was made on Seot 11th 2008 and added interest on top of that. This was very disturbing to say the least. I made the payment with CIBC and had my proof of payment stamped and still in my possession for my records. I immediately called the Source customer service and spoke with Miriam at approx 13:15 on Oct 1st and hit a brick wall. She was no help and nobody could provide me a reason on why my payment was never received. I then went to the CIBC branch where I had initially made my payment and waited 30 minutes in a line up and finally spoke with the branch manager. I had spoken with the same lady in person whom processed my payment on Sept 11th 2008. Her name is Kalie Fong atCIBC 5705 Victoria Drive Vancouver BC V5P 3W5 604-482-2697 ext 242. Kalie said she would take care of it. She was also very confused like myself and could not explain why my payment did not go through and would investigate. I had given Kalie my proof of purchase documents and personal information and she said it would take 48 hours. After returning home I decided to call the Source once again and had spoken with the supervisor Myra and explained my current situation once again. I had made the call at approx 14:15. Myra eventually hung up on me for no reason after I had tried to get some answers to this current dilemma. I thought that hanging up on a customer was wrong? In fact I know it is wrong and will make a formal complaint. I am also happily aware that the conversation was recorded which is proof yet once again I have a reason to complain. I had checked the customer service with Source the next day OCT 2nd 2008 and my payment of 20 dollars that I had made on Sept 11th was processed!! Why now, and why so late? Why did I receive poor customer service from the Source? Why was the payment delayed? My valuable time was wasted, and this is not the way to treat valuable customers. The next business day I received a call from CIBC from Kalie and was told that the error originated from the Source Circuit City. Why did this happen? What if I had not noticed this error? Perhaps there are other customers like myself whom had the same thing happen? This is not acceptable! I would like someone from your company to contact me on this matter. This email will be archived for my records and by all means please investigate this matter. I am a valuable customer and need some answers on many issues and one of them regarding the un professional approach the Source Circuit City had given me, and the mistreatment of my account and myself. This was a huge inconvenience for me and a big headache! Sincerely, John
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 2nd of Oct, 2008 by   John Sawchuck 0 Votes
Hi, I would like to bring to your attention that recently I had endured a very horrible experience with the Source Circuit City and their customer service. Firstly I had made a payment on my account on Sept 11 2008 of 20 dollars and the due date on the account was Sept 13th 2008. No problem right? Wrong the Source never registered my payment at all and sent me my bill on Oct 1st without indicating my 20 dollar payment was made on Seot 11th 2008 and added interest on top of that. This was very disturbing to say the least. I made the payment with CIBC and had my proof of payment stamped and still in my possession for my records. I immediately called the Source customer service and spoke with Miriam at approx 13:15 on Oct 1st and hit a brick wall. She was no help and nobody could provide me a reason on why my payment was never received. I then went to the CIBC branch where I had initially made my payment and waited 30 minutes in a line up and finally spoke with the branch manager. I had spoken with the same lady in person whom processed my payment on Sept 11th 2008. Her name is Kalie Fong atCIBC 5705 Victoria Drive Vancouver BC V5P 3W5 604-482-2697 ext 242. Kalie said she would take care of it. She was also very confused like myself and could not explain why my payment did not go through and would investigate. I had given Kalie my proof of purchase documents and personal information and she said it would take 48 hours. After returning home I decided to call the Source once again and had spoken with the supervisor Myra and explained my current situation once again. I had made the call at approx 14:15. Myra eventually hung up on me for no reason after I had tried to get some answers to this current dilemma. I thought that hanging up on a customer was wrong? In fact I know it is wrong and will make a formal complaint. I am also happily aware that the conversation was recorded which is proof yet once again I have a reason to complain. I had checked the customer service with Source the next day OCT 2nd 2008 and my payment of 20 dollars that I had made on Sept 11th was processed!! Why now, and why so late? Why did I receive poor customer service from the Source? Why was the payment delayed? My valuable time was wasted, and this is not the way to treat valuable customers. The next business day I received a call from CIBC from Kalie and was told that the error originated from the Source Circuit City. Why did this happen? What if I had not noticed this error? Perhaps there are other customers like myself whom had the same thing happen? This is not acceptable! I would like someone from your company to contact me on this matter. This email will be archived for my records and by all means please investigate this matter. I am a valuable customer and need some answers on many issues and one of them regarding the un professional approach the Source Circuit City had given me, and the mistreatment of my account and myself. This was a huge inconvenience for me and a big headache! Sincerely, John Sawchuck604-877-1748
 11th of Mar, 2014 by   Sue Folk 0 Votes
I also have had a huge problem with the Source, ParrySound. March 2012 I bought an Acer computer and purchased an extended warranty for 3 yrs. The first year I started having problems and it was sent to Mississauga and it was gone for a month. They said they put a new hard drive in. It was still going to blue screen and crashing and freezing after I got it back. They sent it away again and said they had wiped it clean, back to factory. I am not very computer savvy but my pictures appeared back on. I thought it was wiped clean? I got it back after another month and it went to blue screen and crashed within 5 min. They took it back again for 5 wks and when it came back this time the disc driver was not working.My husband complained and they offered to replace the computer. I not only wasted 3mo. of internet service but their telling me I have lost the last year of my warranty and the new computer has no paperwork and no warranty.Plus I had to give them my other computer. I left there in tears. What kind of way is this to treat a customer? The Source has my contact infomation and I would appreciate a follow up on this.Regards, Sue Folk

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