Complaint Rating:

Company information:
Select Comfort
1 Paxson Court
Bolingbrook, Illinois
United States
Phone: (630) 416-3692

My wife and I purchased the queen-sized 5000 (I believe) with the dual-chambers just about a year ago. Both of us now have been battling sleepless nights on some occasions; but, mostly waking up with sore backs, necks, and shoulders. I've never had so many problems with my neck and back as I do now. I work out on a regular basis with core-strengthening exercises (back & stomach) and I still battle with unexplained soreness. We go to bed feeling fine and wake up feeling like a truck hit us!! How do you explain that? We've tried all sorts of different pillows.

We have been seriously questioning the claims made by Select Comfort and are beginning to kick ourselves over the investment we made on this bed (about $2, 500). Not only did we rely on Select Comfort's testimonials (shame on us!), we also relied on neighbors who actually own a Sleep Number bed. I don't know how long our neighbors have owned their bed; but, probably not long. It only makes sense from what I've read in other complaints that once you 'find your sleep number, you set it and forget it'. Baloney! I'm still trying to find my sleep number! I've also question the operation of the compressor system. I've noticed many times when trying dial down the number, the compressor barely releases any air and then turns on for more air!? And the same goes for dialing up; we've noticed that the compressor sometimes actually releases more air than pumping it in the mattress. The mattress now has our body impressions where we both sleep and the idea of the multiple air chambers fitting the contour of your bodies thus relieving pressure points is a bunch of crap.