Complaint Rating:

Company information:
KitchenAid
United States
kitchenaid.com

I purchased bottom mount freezer in April. Serial number KBLS20ETSSOL. The alarm feature for the last 10 days has been going off constantly. I was told be repairman that the control board needed to be replaced. It has been 8 days now and it still isn't done. I keep on getting told that it will be another day. Meanwhile, the alarm goes off every 5 second. It isn't a soft sound either. It is a loud piercing sounds that is driving me crazy. I've tried turning it off and even cutting power to the outlet. The thing still goes off. Why would a brand new product have this defect and the company is not stepping up to fix it quickly.