Complaint Rating:

Company information:
Sprint
Denver, Colorado
United States
Phone: 18778881028
www.sprint.com

My account was due for renewal on May 23, 2008. My phone was to be disconnected at midnight on May 23 (going into May 24), but instead they disconnected it at midnight May 22. When I went to my new wireless company and tried to transfer the numbers, she could not do it because the phones had been deactivated. She told me that sprint was the most notorious company for doing this to customers. I tried to report to the PSC; however, they do not regulate cell phones. Nonetheless, I got my phone reactivated and the numbers changed. In June I got a bill for over $600. This was, according to Sprint, the early disconnect fees on the account for 3 phones. I spoke to them and let them know that they disconnected early, not me and that they needed to take care of that bill. The person said that they could see that and my account was now at a zero balance. In July (while on vacation) two notices from Sprint came to my house; the first a bill for over $200 and the second a notice of impending collection agency action. I called again on July 8 and spoke to them about this. The person I spoke to that day told me that one of the phone contracts actually did not terminate until May 2010 (hello, contracts are only good for two years so how did that happen?). I let her know that in fact all of the contracts were up for renewal in 2008, but were canceled; I was also told in May that my account was at zero and no further charges would be incurred. She assured me on July 8 that I was again at a zero balance and sorry for the inconvenience. On July 12, I receive another "impending collections notice" dated July 9 for $72.70. I call on July 13, speak to four different people, receive a wrong number for corporate office, and they still say I owe $5.40 for direct protect insurance from April. I called four times today before I finally got to speak to a lead supervisor who now says my account is zeroed and closed. I guess I will find out if that is truly the case in the next couple of days.