Complaint Rating:

Company information:
Bell Canada
Ontario
Canada

I understand that Bell Canada now has call centers in central Asia. If they are going to send jobs overseas, perhaps they could ensure that there employees speak English. After nearly 90 minutes on the phone last Friday, trying to sort out my Internet account... (I had Wimax installed that morning, however when I called Bell that afternoon to find out why it wasn't working, they advised my account had been terminated... that's another story...)... I was eventually transferred to a gentleman who obviously didn't finish in the top half of his "English as a second language class".

As the Bell customer service rep read me my new account number, the exchange went something like this:

Bell: “B” as in bob
Me: Yes
Bell: “one”
Me: Yes
Bell: “Y” as in unicorn
Me: Sorry….”Y” or “U”
Bell: Yes…..”Y” as in “you”
Me: Sorry, I just want to make sure I’ve got it right…are you saying “Y” or “U”
Bell: (now becoming impatient)…..”Y”…”Y”……as in unicorn
Me: Do you mean “Y” as in yellow….or “U” as in unicorn
Bell: Oh…sorry…yes…….”Y” as in yellow….
Me: Ok….got it thanks
Bell: Next letter…..”J” as in George
Me: Sorry….”J” or “G”…..
Bell: (even more impatient)……”J”….”J” as in George….
Me: Sir, I don’t mean to be rude, but would it be possible to speak with someone who speaks better English
Bell: I’ll put you though to customer service

After nearly 25 minutes on hold, the line finally went dead...

After calling back, and spending another 45 minutes on the phone, the problem was eventually worked out….(I hope)……My total “Bell experience” this time…..2 hours, 45 minutes….

I truly believe that hell is not actually fire and brimstone, but a Bell Canada call-loop…..and that the devil is not named Lucifer, but “Emily, the automated attendant…”

Thanks for letting me vent,

A. Taylor
Ontario, Canada