Complaint Rating:

POOR SERVICE OF TATA INDICOM BROAD BAND SERVICE...

I had applied shifting of connection through call on 3rd June 2007 & till now (i.e.12th July) I did not received the connection, already 40days is passed.
Main thing is while connecting there will be a responsible person but while service or shifting there will be no responsible person, when ever we call to the service they say Ok sir I will take this complaint in top priority & I will get it done, but who is the responsible person? They say company is responsible.
Here is the brief complaint description attached.

Customer: - Booked a complaint on June 3rd for shifting of connection & complaint number is 2572924.

Company: - After calling from my side company service people said that the port availability is not there.

Customer: - Inquired for a new connection, the new connection people said today you pay the amount next day I will connect it. I asked two connections he said it is possible.
How come it is possible for new connection if port is not free?
i.e. it is a false statement.

Company: - Company fellow said book a complaint it will be done.

Customer: - Again booked a complaint on June 11th complaint number 2641242.

Company:- After calling from my side company service people said that they had called you your phone is incorrect. Again a false statement, because never I will switch of my mobile.

Customer:- Called again to customer service people on 17th June.

Company:- Port availability is there & will be connected as early as possible.

Customer:- Felt very happy at least I will get the connection.

Company:- A surprise thing is I got a call from TATA Indicom service people, they asked me that you have applied for shifting of new connection, I said Yes. Immediately he kept the phone saying thank you.

Customer:- Again made a call on 24th June.

Company:- Sir in system it is showing that connection is already done.

Customer: - I was surprised when I heard this: with visiting our house it self how they connected all these things are false statement.

Customer:- Again called & asked what is the solution?

Company: - This complaint number is already closed so please make a new complaint & made a new complaint number 2840890.

Customer:- I called 4 times between this period & there is no response.


So dear my friends & all my advice is not to go for TATA INDICOM SERVICE because for calling to this service itself I have lost Rs 835. In this I would have got a new connection.

There is no responsible person for TATA INDICOM SERVICE.

Thinking you