Complaint Rating:

Company information:
Tata Indicom
India
www.tataindicom.com

I had purchased Tata Indicom's Plug in Surf Device with ME Economy VData Tariff Plan. However being not satisfied with the services I put in a request to terminate the services in the month of March '08. After that I cleared my dues with the company in the month of April '08. In between I received a call from customer care executives insisting me to switch over to other plans instead, but i declined. After that i received no communication on the matter.

But to my surprise in the month of May, I again received a bill for the same number. When I called up the customer care they said it was a mistake from their part, and it was agreed that I need not pay the bill. What was more surprising was I received bill again in June for the month of May. I took no action on it presuming it to be a mistake again from the company's side.

In the following months, I received several calls from the company's side asking me to clear of the dues. I always clarified the matter to them from my side. I thought the matter was resolved. But to my dismay last week I received a call from a person claiming to be an advocate named Mr. M.L. Goyal from Mobile# +919891705571, stating that there is a case against me for non-payment of the dues to Tata Indicom. He threatened to drag me to court for the same.

I explained the matter to him as I had explained it to the Customer Care Executive earlier, but I think they are falling on deaf ears. I have tried to get in touch with customer care on the number +919210000121 but there they say as my Tata Indicom No. is no longer valid so I have to call +92100008282, which is the number for their Marketing Division and they dont have a clue about how to help me out. I have mailed their Customer Care as well as Nodal Officer, but their replies are still awaited.

My sincere advice to all prospective customers of Tata Indicom; please think again before subscribing to their services because earlier I had only heard that the trust which used to come with the brand name "Tata" is fading away but now I have experienced it.