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Target, Connecticut Complaints & Reviews - Very disappointed in Target policy |
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Very disappointed in Target policy
Complaint Rating: 
Company information:
Target
Connecticut
United States
target.com
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Very disappointed in Target policy. Received angel as a gift at Christmas and it worked for two week's when the light's on the top half went out. Tried to fix by their direction;s, could not. Called number on the box, no help.went to Gurnee, Il store no help, callled Minnesota no help. Because we do not have a receipt or gift receipt, no one want's to claim resposibility.Every one said it is a seasonal item and the numbers are out of the system.Now I have a 69.99 angel that doesn't work. Thought a big Corp. like Target would stand behind what they sell especially with their name printed on the box. WRONG. Myself and daughter's will not shop at Target any More.
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Let Targets CEO know about your concern
Gregg.Steinhafel@target.com
612-696-6234
fax: 612-696-6325
Assistant:
Denise May
Denise.May@target.com
612-696-6243
If you feel you were treated poorly. |
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Looks like Target should step up to the plate and deal with better manufacturers in the future and sell better quality products.
If you feel that Target mistreated you do not shop at Target.
Target IMHO has poor customer service.
Let Targets CEO know about your concerns.
Gregg.Steinhafel@target.com
612-696-6234
fax: 612-696-6325
Assistant:
Denise May
Denise.May@target.com
612-696-6243 |
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123321, next time you post ask an adult to help you with the keyboard.
If target has treated you poorly boycott the store and shop elsewhere. |
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| 123321 must be a Target employee, if you do not like the way a store treats you do not shop there, its simple. |
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So says Target employee 123321. Calling people names to bolster Targets image is not your strong suit.
For someone with no retail experience you sure do go to bat for Target.
If You feel Target treats you poorly see post above as proof of how target really feels about customer service, do not shop there. |
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Nice name change.
Simple do not shop Target if you feel they treat you poorly |
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I bet you are a pilot.
I know that Target has people who watch the web for complaints, then try to discredit the posters who complain.
The OP has a legitimate complaint, the OP is rational.
My rational advice, if Target has treated you poorly through bad customer service DO NOT SHOP THERE. |
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Anyone who disagrees with Target and their poor customer service must be slow.
123321 you are not fooling anyone. |
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123321, Stealth Pilot, gkenigmatic.
Target does treat people poorly, instead insults maybe you should try to understand the core of the complaint apathy on the part of Target.
Next you want to shift the focus from Target and blame anyone who dare complain, its plain as day who has the agenda here 123321, Stealth Pilot, gkenigmatic.
Next I suggest you pay close attention to some of the key catch phrases in all of 123321, Stealth Pilot, gkenigmatic posts, pay attention to the “Operatives”, namely 123321, and Stealth Pilot. It is ironic that 123321 constantly insults me and avoids the Target customer service complaint that is the OP's original topic.
IF YOU FEEL TARGET TREATS YOU POORLY do not shop there, its that simple.
As I have already pointed out 123321, for someone with no retail experience you sure do know a lot about Target.
While I appreciate freedom of speech and respect the ability to post personal opinions on public forums as much as the next guy, at some point you have to draw the line on what you’re willing to put up with.
Target will not always resolve complaints in a professional and amicable fashion and 123321 needs to try and understand that, not deflect from those that feel they have been treated poorly and try and insult them. |
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Anyone who disagrees with you must be. So are 3400 + complaints posted by others are they too all idiots ? Where there is smoke there is fire, DO NOT SHOP TARGET if you feel they have treated you poorly, as you can see by the Target “Operatives”, Target could careless about its costumers.
Target (Complaint)
Posted: 2010-06-28 by Yarrse
I will not use my credit card in any Target store again and tell all my friends and family to do the same
04 at my local Target store. I used my Visa to pay and the clerk said Thank you for shopping at Target. I said I need to sign for my purchase and he replied that there is no need to sign for purchases under $50. 00. What kind of a policy is that? I guess any credit card theif can make a purchase under $50...
Target (Complaint)
Posted: 2010-06-22 by Bouncee
I hate shopping at Target
The reason I hate shoppong at Target now is because they moved it out of my area. I have to go way across town to another city to shop at their store. I prefer to shop with them instead of Walmart but as you can see there is a Walmart on every corner and in every city. Why can't Target be like that, at least have 1 in that city...
Target (Complaint)
Posted: 2010-06-21 by Kribman
Am very disappointed in Target's policy
Am very disappointed in Target's policy. I have been a long time customer of Target, spent lots and lots of money over the yrs. I purchased a pair of shoes, wore them a few times, they were very uncomfortable, really hurt my feet (They were my size) I saved my reciept, took them back to the store I purchased them at within a few weeks...
Target.com (Complaint)
Posted: 2010-06-21 by Gellar
I'm sure Target will lose not only my business but that of my friends as well
that they being "Target" were making the exception by giving me $19. 00 for the rug. When I became persistent and asked to speak with a supervisr, I was told that I would be told the samething and sure enough I was, but the only difference was that the supervisor said that no one in the entire corporation would be able to make the exception of returning the area rug...
Target (Complaint)
Posted: 2010-06-19 by Pointleess
Unless I get a response from Target, I will never shop at Target again
If Target is doing this to other customers, they are probably keeping a llot of items that they are not informing customers about. It is not until they are missed that we begin to question managers/supervisors, etc. Also, why do I have to speak with an individual that suggests first: that I am not telling the truth and that does not bother to explain the entire process and that puts the blame on the customer...
Target (Complaint)
Posted: 2010-06-14 by /Bask
I applied for a Target Visa and received a regular target card
I applied for a Target Visa, at least that is what I was told by the Store worker, and I received a regular target card. When I applied, I told the gal that the address on my DL was different then my home address. She said not a problem. Wrong!! Now Corporate is asking for copies front and back of my DL, SS card, and Pay stubs...
Target (Complaint)
Posted: 2010-06-10 by Aolrigt
I am out $19.29+tax for a Target error
Surge Protector from Target in Pearland TX. When I got home, it was apparent that the unit did not match the picture shown on the box. It did NOT have a Phone/Fax protection feature and was beige, not the black color on the box. I tried to return it, but mgmt. said it didn't match receipt bar code...
Target (Complaint)
Posted: 2010-06-10 by Kolld
These are no where near the quality of the old Target brand
quality of the old Target brand. They are too thin, too slippery and too wet. Sadly, I purchased a large 'economy' size package, and can't afford to throw them away, but I will not purchase again...
Target (Complaint)
Posted: 2010-06-02 by Jasmine
Avoid Target stores like a plague
received receipts from Target) But I wasn't worried because I had my receipt from my Wii purchase and knew that the missing receipt could be traced. On our next visit to Target, Feb. 1, 2010 or Feb. ll, 2010, I wanted to return a dress from the missing receipt and was told that couldn't be done, for two reasons...
Target.com (Complaint)
Posted: 2010-06-01 by Mikass
Very disappointed in my shopping experience at Target
Heard about the great clearance Target has everyday and as a new quest I got to the Daphne, Ala store at opening at 8 oclock. Sure enough at the register saw cashier checking out a team member, later to find out team leader of the pricing depart. with quite a few 75% off items. So i hurry to the clearance ailse to grab some good deals and all I saw was some rewrapped items with some 30% items...
Target (Complaint)
Posted: 2010-05-24 by Krembler
Is it Target's policy to inconvenience a customer
Target needs to reconsider their hiring process. My friends' children work as managers at Department stores and recognize that customer service is what affects the bottom line. These ladies are young but have degrees and brains! I was at the Irvine Target and had the displeasure of dealing with a manager with the IQ of my shoe size named Susan Roysden...
Target (Complaint)
Posted: 2010-05-21 by Heavyglow
Very disappointed in Target policy
Very disappointed in Target policy. Received angel as a gift at Christmas and it worked for two week's when the light's on the top half went out. Tried to fix by their direction;s, could not. Called number on the box, no help. went to Gurnee, Il store no help, callled Minnesota no help...
Target.com (Complaint)
Posted: 2010-05-18 by Chooseme
Target should be ashamed of themselves
target should be ashamed of themselves...
Target (Complaint)
Posted: 2010-05-14 by Krukull
Managers in Target are the laziest managers I have ever seen
I currently work at Target on yej Gold Coast in Australia and I am sick to death of the crap that goes on there. Whenever i walk past the manager's office they are all sitting in there all talking and doing nothing. Then i will walk back out into the store and the florr is absolutly trashed...
Target.com (Complaint)
Posted: 2010-05-13 by Valera23
Customer service needs to be improved at the Augusta Maine Target store in the photo department
at the Augusta Maine Target store in the photo department. My prints were done in seconds but to be waited on took more time than it should, store personnel, Crystal, waited on others before she acknowledged that I was standing there! Did not even thank me as a customer for shopping there!!...
Target (Complaint)
Posted: 2010-05-12 by Aobille
Target evidently has no control over its cashiers
I went to Target today to buy some "canned air" to clean my keyboard. As I checked out, the cashier asked for my drivers license. I asked why, was told she had to scan it to keep the "canned air" from being misused. I had already had this experience at the same Target over buying wine...
Target (Complaint)
Posted: 2010-05-12 by Muszimio
I will never shop at Target again
I bought a product at a Target store for $20 and needed another one, which I found at another Target store; I called and was told the product was $29. 00, although the sales person did say they would give it to me for the same price if I had my receipt. But when I got there I was told by the manager that she wouldn't honor that...
Target (Complaint)
Posted: 2010-03-26 by therealarchiesbunkerr
Awful treatment of "team members" at Target
I have worked at Target for almost a year and I have to say that I have NEVER been treated as awfully as I've been treated while there. I'm currently in the process of looking for a replacement job because, unlike many of the lazy, couch loafing kids that were hired, and get more hours than I do, I actually NEED a job to live off of...
Target Stores (Complaint)
Posted: 2010-02-19 by Kiball
Target does a lot of sales preventives for the customers
rocking chair at a Target store in the Cincinnati Market, they had the floor model that they would not sell, I checked all the other stores same thing none in stock. Store will not order one for you. You have to go to the website and find it. Here is where the problem arrives, the shipping charges for 100 pounds is $385...
Target (Complaint)
Posted: 2009-04-29 by Malcolm
Screw Target
I drove to Target to get a pair of new reading glasses. It was 9:01 pm on a Sunday evening. The security people would not help me get into the store on minute after closing. I implored them that I needed these glasses badly and asked for a special favor to go in and get them. There were at least fifteen people in line at the check out still and yet they would not help me...
Target and EZ towing (Complaint)
Posted: 2009-03-05 by aree
Shopping at Target can get your car towed
Watch out when you park at Target. You might get your car towed with EZ towing. They are working together. Also at BJ and the other stores. I will never go to Target it again. They act like they did not call the tow company but you work together. I shopped there and then my car was towed about 30 hour later...
Target - Eureka, CA (Complaint)
Posted: 2008-12-04 by artstreet [send email]
Target Sucks
Hi, I shopped at target last night. I bought 4 items with cash. I called the store when I got home because I couldn't find my receipt. I talked to the manager of the electronics department who said he would look into the system to verify the sale...
Target (Complaint)
Posted: 2008-07-08 by Cold [send email]
Checkouts at Target
Of the 30+ cash registers at my local Target Superstore it is rare to find more than 4 or 5 open. Lines have to back up before the "Team Members" standing around chatting will open more. When they do open more, they direct people approaching the register area to the opening register rather than taking the people that are waiting in line...
Target (Complaint)
Posted: 2008-03-31 by P. Riley [send email]
Bad service at Target
a swimming pool to Target that we received as a house warming gift for our new house. However, because we had no gift receipt they refused to give us any store credit or exchange our merchandise that was not even opened for anything else. The reason we could not have the pool was that HOA would not allow it, and we tried to explain it to every one we talked to, even the corporate office...
Target (Complaint)
Posted: 2007-11-16 by Alice M [send email]
Employment at Target
I was offered a position at Target on Nov 1 for seasonal help as a dayside stocker only to receive a card 2 weeks later stating that they could not offer me a position. I know it's my word against the person who offered me the position. I went for the preliminary drug testing and everything and thought it was a done deal...
Previous | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9...136 | Next |
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Nice Straw-man argument Stealth Pilot.
Quit changing your screen name stick with one Stealth Pilot.
The issue is not me Stealth Pilot, its Target and its poor customer service. 3400 plus complaints on complaint boards alone Target must be doing something right.
If Target treats you poorly DO NOT SHOP THERE.
Target (Complaint)
Posted: 2010-06-28 by Yarrse
I will not use my credit card in any Target store again and tell all my friends and family to do the same
04 at my local Target store. I used my Visa to pay and the clerk said Thank you for shopping at Target. I said I need to sign for my purchase and he replied that there is no need to sign for purchases under $50. 00. What kind of a policy is that? I guess any credit card theif can make a purchase under $50...
Target (Complaint)
Posted: 2010-06-22 by Bouncee
I hate shopping at Target
The reason I hate shoppong at Target now is because they moved it out of my area. I have to go way across town to another city to shop at their store. I prefer to shop with them instead of Walmart but as you can see there is a Walmart on every corner and in every city. Why can't Target be like that, at least have 1 in that city...
Target (Complaint)
Posted: 2010-06-21 by Kribman
Am very disappointed in Target's policy
Am very disappointed in Target's policy. I have been a long time customer of Target, spent lots and lots of money over the yrs. I purchased a pair of shoes, wore them a few times, they were very uncomfortable, really hurt my feet (They were my size) I saved my reciept, took them back to the store I purchased them at within a few weeks...
Target.com (Complaint)
Posted: 2010-06-21 by Gellar
I'm sure Target will lose not only my business but that of my friends as well
that they being "Target" were making the exception by giving me $19. 00 for the rug. When I became persistent and asked to speak with a supervisr, I was told that I would be told the samething and sure enough I was, but the only difference was that the supervisor said that no one in the entire corporation would be able to make the exception of returning the area rug...
Target (Complaint)
Posted: 2010-06-19 by Pointleess
Unless I get a response from Target, I will never shop at Target again
If Target is doing this to other customers, they are probably keeping a llot of items that they are not informing customers about. It is not until they are missed that we begin to question managers/supervisors, etc. Also, why do I have to speak with an individual that suggests first: that I am not telling the truth and that does not bother to explain the entire process and that puts the blame on the customer...
Target (Complaint)
Posted: 2010-06-14 by /Bask
I applied for a Target Visa and received a regular target card
I applied for a Target Visa, at least that is what I was told by the Store worker, and I received a regular target card. When I applied, I told the gal that the address on my DL was different then my home address. She said not a problem. Wrong!! Now Corporate is asking for copies front and back of my DL, SS card, and Pay stubs...
Target (Complaint)
Posted: 2010-06-10 by Aolrigt
I am out $19.29+tax for a Target error
Surge Protector from Target in Pearland TX. When I got home, it was apparent that the unit did not match the picture shown on the box. It did NOT have a Phone/Fax protection feature and was beige, not the black color on the box. I tried to return it, but mgmt. said it didn't match receipt bar code...
Target (Complaint)
Posted: 2010-06-10 by Kolld
These are no where near the quality of the old Target brand
quality of the old Target brand. They are too thin, too slippery and too wet. Sadly, I purchased a large 'economy' size package, and can't afford to throw them away, but I will not purchase again...
Target (Complaint)
Posted: 2010-06-02 by Jasmine
Avoid Target stores like a plague
received receipts from Target) But I wasn't worried because I had my receipt from my Wii purchase and knew that the missing receipt could be traced. On our next visit to Target, Feb. 1, 2010 or Feb. ll, 2010, I wanted to return a dress from the missing receipt and was told that couldn't be done, for two reasons...
Target.com (Complaint)
Posted: 2010-06-01 by Mikass
Very disappointed in my shopping experience at Target
Heard about the great clearance Target has everyday and as a new quest I got to the Daphne, Ala store at opening at 8 oclock. Sure enough at the register saw cashier checking out a team member, later to find out team leader of the pricing depart. with quite a few 75% off items. So i hurry to the clearance ailse to grab some good deals and all I saw was some rewrapped items with some 30% items...
Target (Complaint)
Posted: 2010-05-24 by Krembler
Is it Target's policy to inconvenience a customer
Target needs to reconsider their hiring process. My friends' children work as managers at Department stores and recognize that customer service is what affects the bottom line. These ladies are young but have degrees and brains! I was at the Irvine Target and had the displeasure of dealing with a manager with the IQ of my shoe size named Susan Roysden...
Target (Complaint)
Posted: 2010-05-21 by Heavyglow
Very disappointed in Target policy
Very disappointed in Target policy. Received angel as a gift at Christmas and it worked for two week's when the light's on the top half went out. Tried to fix by their direction;s, could not. Called number on the box, no help. went to Gurnee, Il store no help, callled Minnesota no help...
Target.com (Complaint)
Posted: 2010-05-18 by Chooseme
Target should be ashamed of themselves
target should be ashamed of themselves...
Target (Complaint)
Posted: 2010-05-14 by Krukull
Managers in Target are the laziest managers I have ever seen
I currently work at Target on yej Gold Coast in Australia and I am sick to death of the crap that goes on there. Whenever i walk past the manager's office they are all sitting in there all talking and doing nothing. Then i will walk back out into the store and the florr is absolutly trashed...
Target.com (Complaint)
Posted: 2010-05-13 by Valera23
Customer service needs to be improved at the Augusta Maine Target store in the photo department
at the Augusta Maine Target store in the photo department. My prints were done in seconds but to be waited on took more time than it should, store personnel, Crystal, waited on others before she acknowledged that I was standing there! Did not even thank me as a customer for shopping there!!...
Target (Complaint)
Posted: 2010-05-12 by Aobille
Target evidently has no control over its cashiers
I went to Target today to buy some "canned air" to clean my keyboard. As I checked out, the cashier asked for my drivers license. I asked why, was told she had to scan it to keep the "canned air" from being misused. I had already had this experience at the same Target over buying wine...
Target (Complaint)
Posted: 2010-05-12 by Muszimio
I will never shop at Target again
I bought a product at a Target store for $20 and needed another one, which I found at another Target store; I called and was told the product was $29. 00, although the sales person did say they would give it to me for the same price if I had my receipt. But when I got there I was told by the manager that she wouldn't honor that...
Target (Complaint)
Posted: 2010-03-26 by therealarchiesbunkerr
Awful treatment of "team members" at Target
I have worked at Target for almost a year and I have to say that I have NEVER been treated as awfully as I've been treated while there. I'm currently in the process of looking for a replacement job because, unlike many of the lazy, couch loafing kids that were hired, and get more hours than I do, I actually NEED a job to live off of...
Target Stores (Complaint)
Posted: 2010-02-19 by Kiball
Target does a lot of sales preventives for the customers
rocking chair at a Target store in the Cincinnati Market, they had the floor model that they would not sell, I checked all the other stores same thing none in stock. Store will not order one for you. You have to go to the website and find it. Here is where the problem arrives, the shipping charges for 100 pounds is $385...
Target (Complaint)
Posted: 2009-04-29 by Malcolm
Screw Target
I drove to Target to get a pair of new reading glasses. It was 9:01 pm on a Sunday evening. The security people would not help me get into the store on minute after closing. I implored them that I needed these glasses badly and asked for a special favor to go in and get them. There were at least fifteen people in line at the check out still and yet they would not help me...
Target and EZ towing (Complaint)
Posted: 2009-03-05 by aree
Shopping at Target can get your car towed
Watch out when you park at Target. You might get your car towed with EZ towing. They are working together. Also at BJ and the other stores. I will never go to Target it again. They act like they did not call the tow company but you work together. I shopped there and then my car was towed about 30 hour later...
Target - Eureka, CA (Complaint)
Posted: 2008-12-04 by artstreet [send email]
Target Sucks
Hi, I shopped at target last night. I bought 4 items with cash. I called the store when I got home because I couldn't find my receipt. I talked to the manager of the electronics department who said he would look into the system to verify the sale...
Target (Complaint)
Posted: 2008-07-08 by Cold [send email]
Checkouts at Target
Of the 30+ cash registers at my local Target Superstore it is rare to find more than 4 or 5 open. Lines have to back up before the "Team Members" standing around chatting will open more. When they do open more, they direct people approaching the register area to the opening register rather than taking the people that are waiting in line...
Target (Complaint)
Posted: 2008-03-31 by P. Riley [send email]
Bad service at Target
a swimming pool to Target that we received as a house warming gift for our new house. However, because we had no gift receipt they refused to give us any store credit or exchange our merchandise that was not even opened for anything else. The reason we could not have the pool was that HOA would not allow it, and we tried to explain it to every one we talked to, even the corporate office...
Target (Complaint)
Posted: 2007-11-16 by Alice M [send email]
Employment at Target
I was offered a position at Target on Nov 1 for seasonal help as a dayside stocker only to receive a card 2 weeks later stating that they could not offer me a position. I know it's my word against the person who offered me the position. I went for the preliminary drug testing and everything and thought it was a done deal...
Previous | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9...137 | Next |
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The posters who keep attacking people based on opinions need to follow the advise they keep dishing grow up ! stealth poster seems like a spoiled brat
holy heck I had no idea target had so many pizzed shoppers |
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make that spoiled rotten brat stealth you are just two letters shy of class
you gonna be ok stealth or should I call your mum |
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| its sad what im reading stealth you seem so angry target mess'n wit peeps is bad news |
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| Oh my lord you have lost your mind stealth i am a certified douchebag repair technician and would be happy to help fix your douchebag please let me know if you are still looking for someone to help you stealth you seem to be having a real douchebag moment it seems like a simple fix, but it will be time consuming |
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Oh, so because I am black, you think that I can't read? It really is amazing that the world we live in is still so racist I'm sorry but your insults have left me feeling sick stealth you racist bigot
stealth is stuck on stupid and is a racist POS |
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Its plain as day that a few poster refuse to acknowledge Targets poor customer service and keep trying to deflect the real issue and focus on insults and blaming other retailers for Targets poor customer service.
Remember if Target treats you poorly DO NOT SHOP THERE.
Here are complaints about Target so to all Target shills read carefully.
Janr of Lakewood, CO June 28, 2010
I purchased a heavy metal hammock stand on June 20, 2010 for 99.99. days later is was marked down to 69.99. I actually still had it in my car. It was heavy and "I needed help taking it to the backyard. IT took the receipt to the service desk and was told that they could not do a price change. I would have to bring it in and return it. Then I could not buy it again for 14 days. However, I could go and get another one. This is was I did, but what a stupid and time consuming adventure. I can not remember ever dealing with such a stupid return policy. It makes me wonder if shopping a TARGET is worth the effort.
Krista of Lancaster, PA June 12, 2010
I tried to exchange two summer outfits that my daughter received for her birthday. The clothes were from my sister in law so I actually had receipt showing what she paid as well as the original tags that came with the outfits. I only needed to exchange the clothing for size. The woman at the counter told me she could not exchange the clothes because the receipt "expired" and the clothing was "end of season" Now it is June 12th and the clothing were two summer short and tank top outfits.
The woman refused to get a manager for me to speak to saying it was their policy and that if people want to shop for birthday gifts they shouldn't do it 90 days before the birthday. She then proceeded to tell me to take the brand new clothing to Goodwill because Target would do nothing for me. I am not only annoyed by the stupid return policy but am livid at how I was treated in the store. I have twenty dollars worth of 4T clothing that I can do nothing with when all I needed was the clothing in a 5T.
Tracie of Raleigh, NC June 2, 2010
I wasted over an hour this evening being passed from one person to the next, getting different answers from different departments (including absolutely incorrect info) to find that no one could actually assist me with a return. The order referenced was shipped in multiple packages, on dates spanning over a month. The final items arrived to me *less than* 90 days ago at which time, I would expect the 90 day return policy to start.
However, I have been informed that each item has it's own return window. This makes absolutely no sense as they were all ordered / purchased on the same order. Until my order is received in full, there is no way to know if all items work in the space they were purchased for. The item is still in the original packaging, in brand new condition. I would be more than happy to accept a store credit, instead of a refund, as I intended to spend another 300 with target.com this week.
Carrie of Gulfport, MS May 31, 2010
I shopped at Target during my pregnancy for all of my baby needs. This was our first baby so we needed everything, and most of it was bought at Target. My little angel, Aiden, was born in April. Then, 9 days later, he passed away due to congestive heart failure. Since Aiden's father had the flu that entire week, the doctor ordered me and the baby to stay away so we were at my mother's house the entire time. Aiden only got to see his room once and never got to sleep in his bed.
We called Target in the days after Aiden's death and were told that we could return the items (even without a receipt) for cash back due to the circumstances. However, that night, I found the receipt and figured I'd take it just in case. When we got to Target, the lady who had promised us a refund wasn't there but the store manager called her and she admitted to what she had said. Still, after spending over 3 hours in the store, we were told there was nothing they could do since it had been over 90 days since the purchase!
We got on the phone with someone from corporate who MAILED us the money on Target gift cards-- over 1000! We understand that every store has policies and procedures, but there should be some wiggle room for extenuating circumstances. We spent the gift cards and sold some of them. And we have now vowed to never shop at a Target again! So has all of our family! Walmart didn't treat us that way. I had 900 in returns to their srore and I spent about 20 minutes getting my refund. They know what customer service is about!
Amy of Cincinnati, OH May 18, 2010
I bought a playpen on 4/24/10. I used the playpen regularly for my 1 yr old son & it broke. One of the bolts that holds the drop side in place would not latch properly & the playpen was not safe to use anymore. on 5/17 I took the playpen with every single piece, including the box and the receipt to the store to return it. The girl told me she could only do an even exchange since I used it. I told her I had purchased a new playpen elsewhere and did not want another one of these defective/unsafe ones. She said- "Well you used it, you can't just return it". Which really ticked me off- I replied- Yes, I USED it, and it broke in 3 weeks! It is not safe! I didn't just use it and decide I don't want it anymore- it broke! She wouldn't budge & said I had to exchange it for another one or I could TRY calling the manufacurer and send the broken one to them to see what they would do. (seriously!) I said Fine, I'll just exchange it even though I have no need for 2 playpens.
So I go and get a new one, wait in line again and get back to this lovely girl who was "helping" me. She goes through the entire box of the broken item, opens the (Factory) sealed box with the bassinet portion in it. (Remember, my son is 1- I had no need for the bassinet on this playpen), and asks me where the instructions are. I said everything is in that box. She says, well we can't take it without the instructions, you can go home and look for them. I said- ARE YOU KIDDING ME? Take the instructions out of the one you are making me take in it's place! She refused. So I asked for a manager because I was about to lose it on this girl. She points to this girl who couldn't be more than 19 as the "manager". She had no identification qualifying her as such, and from my interaction with her I feel pretty confident she was not a manager. I relay the whole ridiculous scenario to her & she stands there for a good 5 minutes looking totally confused. Finally she says- just take the instructions out of the new one, and looks at me and says- but just so you know, if there's anything wrong with this one we won't be able to take it back. (Because you are being so helpful and understanding with the one I'm returning NOW!) I said- Whatever!
So then the original girl opens up the new box and the new bassinet box and tells the manager that I am missing pieces from the bassinet in the one I'm returning. That was it- the straw broke! I yelled- YOU opened that box! It was factory sealed! I NEVER, EVER opened that part because I had no need for it! If something is missing then YOU took it! YOU OPENED IT! The "manager" comes back over and looks at me, looks at the box and asks the girl if she's sure it's missing. Girl says Yes and rechecks the return & (shocker) finds all the pieces in the box. She says, well I can't find any instructions in this one either. I then realize that they put them in the bottom of the playpens in the little pocket & ask her if she checked- she says "I'm not opening that up!". It really is all I can do to keep from jumping over the counter. I think the manager could see how mad I was getting and said- just do it, just give it to her.
I spend a lot of money at Target, but after this- they have lost my business. I will NOT give my hard earned money to a company who treats me this way. They should gladly take back an item that is unsafe for a baby! I even offered to take a store credit instead of a cash refund. So they can take their rude, uneducated employees and shove them right where the sun doesn't shine. I won't be shopping there anymore. (Well except to send someone in with my gift receipt the idiot printed out with my return to return the playpen I don't want or need). I am out a hundred bucks. Which in the grand scheme of things insn't as bad as my son getting seriously hurt/killed in the unsafe playpen.
roger of sarasota, FL May 13, 2010
Wow, after reading the other complaints about Target's policies, I would not have had the same experience by staying away. I purchased two blankets which continue to shed onto everything. They were washed every two weeks with us hoping the shedding would stop. We did try for longer than 90 days, the return limit we were unaware of. Then we gave up and attempted to return them to no avail. We got the same stock response as all the other compalints. They could not even supply us with the manufacturer's phone number Bottom line, we will have to throw these blankets away and lose 80. As the saying goes, " We know you can take your business elsewhere, so we appreciate your choosing us." Target doesn't get it.
Retha of Milford, OH May 11, 2010
I purchased a Sony under the counter radio for my Travel trailor. It was 79.99. It was purchased in Dec. Weather has just begun to be nice enough to install it. SAt. May 8th I attempted to return it as it would not fit. I was told it was over 90 days and they wouldn't tefund, exchange, or give me a instore credit. However I could go to dept. "8" and find something else. Dept 08 consists of flat screen tv mounts, radios, and TVs. Nothing I'm in need of at this time. I have e-mailed them everyday. They will not budge on this policy. I would be happy to purchase something else worth that amount, just not in that dept.
THeir public return policy does not state any of this. It says nothing about 70 dollarr limit, nothing about having to shop the same department. However it does state they will do a certain amount of no receipt returns. I will never shop there again. I will inform everyone I know of the rudeness of the employees and the GUEST RELATIONS dept. This is crazy for a company not to care about their customers anymore than this. I'm now stuck with a brand new item, never used, worth 79.99 and no use for it. I cannot afford to throw money away like this.
D. of Northridge, CA May 10, 2010
I purchased a Karcher pressure washer for 129.99 Jan 25, 2010. Due to weather conditions & work schedule I did not have an opportunity to open the box & use the item until May 6, 2010. I followed the enclosed instructions to set up the pressure washer. Found one item was not enclosed ( the bag to hold the accessories). I used the pressure washer for no more than 10 minutes before it made a strange sound and stopped any pressure stream of water. I turned it off. Rechecked everything and still it will not work.
I spend approximately 400 per month average at my local Target store. I took the washer with my receipt back today and was told I could not return it as my receipt was one week past the deadline. I could be given a refund of 70 but as I had paid 130 this seemed strange. How can a refund of 70 for my item clear their system but not a refund for the purchase price.
I left my local Target store with my shopping list in hand and went directly to Walmart to make my purchases. I will contact Karcher direct to see about a repair or replacement on the item. I had not even had a chance to mail the warranty before it failed. I had destroyed my Target card & will cancel my account. All ads etc. from Target via email are now sent to spam.
Kevin of Oceanside, CA May 10, 2010
I was given a Xbox 360 for a birthday gift. Of course I did not have the receipt, but when I opened the box the video game that came with the system was inside the normal plastic DVD looking case that was destroyed. There was nothing wrong with the system or the games, but I don't have any case to keep the games from getting all scratched up. I took in just the game to Target because my parents told me they bought it at Target (they told me they bought it there because it was the only store that sold the system with those particular games).
The team members were extremely rude and told me there was nothing they could do. They told me I would have to somehow come up with a receipt just so I could get a plastic case. I explained to them I did not want to exchange the whole system or even the games, but just wanted a case to protect the games. They told me there was nothing they could do and just walked away from me leaving me standing there by myself. I called the customer service line and spoke with a supervisor (Darren and he refused to give me his last name). Darren did not even listen to me because at the end he asked me what I wanted.
Darren not only refused to advise me of his last name, but told me he is not allowed to give me his supervisor's name. All of this because after normal hardworking customers buy a three hundred dollar item get a damaged fifty cent case inside the box and Target does not even have the smarts to replace the cheap case to make a loyal customer happy. I assured them not only will I never set foot inside Target to buy anything, but I will make sure to tell my friends and family about how hard headed they are when it comes to customer service!
It just amazes me that such a big chain is willing to part with customers so easily. It seems as though part of the problem is because they hire and promote young individuals with no life experience that do not realize there is a grey area and customers are what keeps their job open (since they do not have a union to support them) and when they keep sending customers out the door it will eventually affect their job.
Rannie of Bellevue, WA May 7, 2010
I brought a bike in the store months ago. Because Im sure which want to get when I made the purchese, I also talk to the sales associate and to make sure its okay to return if I dont like it. because im comparing with the one I brought in Walmart. After a while, I decided to return the bike, and the bike it look totally new, I just try it for a day, and the store manager claim that the bike has been used for the whole month by explain those wear and tear. At the same time, he also claim that he is a expert of bike becuase he is a manager for BMX couples years ago. For some reason, the store are getting rude and after he expalin to me and I ask couple question, he start to get mad and force us to leave the store without any reason. So i have to keep a bike that I dont like. Such a waste money and it cost 250 plus tax.
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Read more: http://www.consumeraffairs.com/retail/target_returns.html#ixzz0sv9AfMQO |
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I'll come right out and say I worked for Target. I fucking hated my time there and I do not wish to go back ever. As a workplace, it was terrible - the managers were terrible, the shifts sucked, and the shoppers were assholes half the time who thought I didn't know my right hand from my left foot.
That being said - no receipt, no return for items over $50 generally. 123321 is exactly right - how can we tell you bought the item? It's generally the same across any retail spectrum. I had people yell at me for not returning items from a different store when they presented me with the other store's receipt. What the hell is that? Try this - go buy a $300 X-Box at Best Buy and bring it to GameStop still sealed. Try and return it there without the receipt and see what they say. Are you going to boycott them now?
You're going to sit here and complain about a company protecting themselves from potential fraud/liars/thieves? Then fine, don't shop there and shut the hell up. |
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| Target blows a big one even the former employee admits it now STFU and shop Walmart target sucks !!! |
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| Stealth Pilot, you deserve a gold medal. Took the words from my mouth, amen man. Amen. |
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26th of May, 2010 by 
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