I was googling the web to see if there would be a hit on cracking SWAROVSKI crystals and I came across this complaint. I purchased a designer/limited edition of a SWAROVSKI dragon last fall, 2012. I have been wanting to buy that for years since my last name in Chinese means DRAGON! I put it in my cabinet and admire it every now and then. Two days ago, I looked at it and I saw a couple of pieces on the little glass mirror the dragon is sitting on. I was SHOCKED. One of the legs of the dragon had fallen off. When I examined it closer, I found three more cracks on the body of the dragon !!! I looked at the break of the leg, it looked like a ninja had sliced it off with his super sharp sword. The break is a perfectly flat surface. I took it to the store where I got the dragon. The sales person literally laughed at me. I told her the dragon self destruct !! She said crystals don't blow up by themselves and told me the same thing that I can purchase a second one at HALF PRICE. That seems to be the standard line from SWAROVSKI. Buy something, if it cracks, customer can purchase another one for half price !!!
On a personal note, my 10 year relationship with my wife had just ended. I think there is a possibility that my pain is so severe that it cracked my dragon !!! Spooky for sure but SAWROVSKI sucks big time on customer support and admitting that they have a problem.