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Super 8 Complaints - Forced out

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Super 8

Posted: 2008-07-01 by Nila [send email]
Forced out
Complaint Rating:  0 % with 0 votes
Company information:
Super 8
Pleasant Valley Road
Fairmont, West Virginia
United States
www.super8.com

Upon arrival at the hotel, the desk clerk (I apologize but I did not get his name, he was the only one working at 5:45 that evening) asked how I was paying. When I replied "Cash, " he said I would have to hold the room via credit card for the evening and pay cash upon check-out the following morning. I'd never encountered that before, but that was fine with me anyway. He took my information and said (exact words) "I just need to get an imprint of your card." I handed him my debit card, he filled some more papers out, handed me my keys and said "thank you."

To my room I went. Unpacked my bag and prepared to take a shower. Mid-way through my shower I heard someone enter my room. It was the desk clerk! And I was in the shower! He said "excuse me." and I said "excuse me I'm in the shower!" so he said (still in my room), "your credit card was denied." and I said "ok, I'll take care of it when I get out of the shower."

Once out of the shower (and after attaching the safety lock on my door to prevent future invasion), I contacted my boyfriend, who was on his way to the hotel, and asked him to give the clerk his credit info when he got to the hotel. Before I could even finish dressing, another knock - and another intrusion - by this large man the desk clerk. He couldn't get through since I'd put the security lock up. But he was Yelling this time. "YOU NEED TO COME TAKE CARE OF THIS." I said, "sir my boyfriend is on his way, he'll be here in minutes." NO YOU NEED TO COME NOW. "Five minutes sir."

He left. I called my boyfriend who promised me he was on his way. I finished dressing, picked up my phone and room key and went downstairs (leaving my purse/wallet/money/car keys/etc. In the room). I waited for my boyfriend for a few moments by the back door. I then heard a lot of voices coming from the lobby, so I thought it safe to go that direction (the desk clerk was honestly scaring me at this point). He was behind the desk when I got there, and I told him my boyfriend was on his way and I was waiting for him there rather than in the room.

"You're too late" was his response. He requested that I leave the hotel. "whatever, I'll go get my things and leave the room, " I said. When I got to my room, there were POLICEMEN in there. Five of them. Going through my things. Dumping my purse and all my belongings onto the bed.

Seriously? I weigh one hundred pounds. Was this large 300 pound plus man afraid of me? So I told the police officers what had happened and they chuckled. Laughed out loud actually. They said "I'm sorry but he is asking you to leave."

"Gladly" was my response.
Comments United States Hotels
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