Complaint Rating:

Company information:
Suddenlink
North Carolina
United States

We started our service with Suddenlink December 1, 2008. It lasted pretty good for 5 days. From December 6, 2008 until the present ( and future I am guessing now), I have not gone an entire day without my phone service and internet going out. I or my husband have called every day for the last almost month now. Evidently it is a problem other people in my area are having as well. Suddenlink just keeps logging the trouble calls and they either show up to fix it or they don't. Either way, it continues to happen. Now we just moved from somewhere else where all we had available was Embarq. I was a little more expensive, but my God, not once in 10 years did my phone go out, not even during Hurricane Floyd! When I call to complain and beg for a permanent fix, I get treated like crap and it is normal and just something I am supposed to deal with. I don't think it's normal for me to have service disruption on a daily basis. Do you?

Kim Crocker