Menu
CB Energy and Utilities Suburban Propane 8550 W Franklin Rd, Boise, ID, 83709, US
Suburban Propane company logo
Suburban Propane
reviews & complaints
Suburban Propane company logo

Suburban Propane

8550 W Franklin Rd, Boise, ID, 83709, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
R
5:25 pm EST

Suburban Propane - Current Propane Gas Prices

We have a gas fireplace and fill it once a year. We called the local Suburban Propane to ask for size of our tank and pricing. We were quoted 4.63 a gallon. They said we had a small tank, we did the math and told them to put 50 gallons in. That Monday the bill was at the door and they filled the tank up and charged us for 81.3 gallons making the bill $386.00 and filling it more than we ask them for. I had a neighbor down the street and called him to see which propane service he used. He told me he just filled his tank and they charged him 2.45 a gallon (a different supplier). I researched the current pricing and found the US Government propane prices for the Northwest zone and the current residential pricing was 1.99 per gallon. I called the local Suburban Propane office and complained and they told me to tear up the bill and they would send me a new one and charge me 2.65 a gallon! That reduced the bill to $225.80. The reduced bill never showed so after 30 days I called again and she promised it would get taken care of. They told me to pay the $225.80 against the 386.00 and it would be taken care of. I sad no way would I pay the bill until they reduced it to the proper amount. The made the change several days later and i paid the bill. What a ripoff to the consumer and people who let them charge what ever they think they can. This is a large publicly owned company and that behavior should not be tolerated.

Read full review of Suburban Propane and 1 comment
Hide full review
1 comment
Add a comment
D
D
Dutchman12822
Corinth, US
Feb 13, 2016 9:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

It would seem to me that if you had a problem with Suburban Propane, then email or call the New State Attorney Generals office and ask if they can audit Suburban Propane? Along, with your request to the have audit of Suburban Propane send in these list of other complaints against Suburban Propane so it's just not one person with a complaint.. Good Luck..

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.