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3.8 428 Reviews

Rogers Communications Complaints Summary

294 Resolved
132 Unresolved
Our verdict: With a good resolution rate, Rogers Communications generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Rogers Communications reviews & complaints 428

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4:16 am EST
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Rogers Communications reigned on contract

In May of 2011 I called Rogers and told them I would like a better plan for my cell phone because the plan I had wasn't working for me, and my bill was 150.00 a month. They changed it alright and my bill the next month was over 200.00, and the plan was worse. I had called every month and told them that as far as I was concern they had broke there contract with me by charging me more money than my original plan and giving me a worse plan and they had told me that it was going to be a good plan and cheaper for me.. They would say to me that my contract would not be starting over again. Every month it would be a new contract. They would say yes we fixed it and your next bill will show that you only have one year left on your contract and we have a better plan for you and cheaper. Well guess what every month it got worse. This went on for about 4 months. I canceled my service with them and wrote them a letter telling them everything that happened and that they had reigned on there contract. One month later I got a bill for $490.00 for cancellation fees which come from the collection agency. So if I didn't pay this I would have a bad credit for 7 years. I tried to talk to Rogers about my problem, but they wouldn't give me the time of day. I tried to get the address of the president of Rogers and they said to me we don't have that information. I had asked to speak to there supervisor and they would put me on hold and no one would answer. So to anyone out there please please don't get ripped off by Rogers like I did. They will try to wreck your credit if they don't get there way. I have had told many many people about this they have all went to other company's. So shame on Rogers for being such a bad business. I have wrote a letter to the government of Ontario about this, because I am not the only one that's getting ripped off. So Be aware!
Cindy

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screwed by rogers
San Mateo, US
Mar 12, 2009 12:45 am EDT

Cancelled cell phone with offshore customer service
rogers continue to bill and refused to answer customer calls
after six months and many calls was still unable to reach head office
and was treated very rude by call center
Never ever will deal with any future rogers product

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shorty21123
Toronto, CA
Jun 30, 2012 1:33 am EDT
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i am having the same problem with bell cause i got alot of werid charges on my bills and since i was with bell and that i went though alot of phones with them because the phones would break but i was beving charges for using the service even though i did not have a phone. basically i am going though some hard times and that they put cancellations fees on top of the money that i owe and they sent my bill to a collection agency. as for rogers that i have 24% interest on a bill that 771.00 figure that

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1:17 am EST
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Rogers Communications hidden charges on text messages

I am a retiree, have no business use except emergency contact purposes on my mobile phone and therefore I used Rogers payasyougo, no bills until the credit on the card is used up. . My monthly usage for the past five years is about C$8. Last August, I topup the credit on my phone and the balance after topup was about $130.

Then in November, I bought a new phone, the Samsung Galaxy. A few days later I got a text message from 33445 on a quiz contest, and believing it was from Rogers, I answered the message and keyed in my phone number. Then I regular received text message from 33445 and I deleted them each time without opening as I did not know how to get rid of such annoying messages. Until last week, the service on my phone was disconnected because the balance was zero. I called Rogers and discovered that from November till February, I was charged $76 in total by Rogers on text messages.

I definitely was not told and never received any information that there is a $2 charge for each message until I surfed on the internet when I could no longer use my mobile phone. Sprized and Rogers refused to refund me as they maintained that I had to bear the charges since I responded to the first message.

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LRP-69
Carina, AU
Jan 12, 2015 3:41 am EST

I get them too - how do I stop these idiots?

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@RogersAndrewNP
, CA
Feb 11, 2012 12:38 am EST

Hello John,
I have sent you a private message with some info that should allow you to have these messages cease. If you could please try the option provided and reply to me via PM should futher assistance be required.
Thanks,
@RogersAndrewNP

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3:09 pm EST
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Rogers Communications cannot speak to a person on pay as you go. all automated

I have tried all morning to reach a live person so I can cancel the Pay-As-You-Go transaction i made yesterday at a Rogers store, but this service is fully automated, and cancelling is not one of the options. I've sent an email but I have never received a reply to any email I have sent in the past. I am cancelling because I wasn't told that it cost 40 cents per minute. When I read the information after the fact, I worked out that paying $100 up front for a year at 40 cents a minute gave me 250 minutes, even less because they're deducting 75 cents a month for 9-1-1 calls. But I was told I would get 400 mintes for my $100.00. This is gross misinformation the clerks are required to give the consumer, and it's an unethical business practice in the extreme.

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8:01 pm EST
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Rogers Communications nightmare in canada

Helloo
People be safe with rogers services they are just playin a game with poor people
i used to have rogers home phone and internet first time when i calld them they told me they have highspeed internet 65 GB for 46 dollers and home phone for 16.95 with no features i paid only2 months 49 something for internet and 20 dollers for home phone and then 3rd month i got a bill it was $135 dollers for 3rd month they have charged $105 for internet and $30 for homephone when i see my bill i was shoked coz we r using only one laptop wich is for school stuff not doing anything else but we have 65gb for every month is that possible ? and then i calld rogers whts happening they said we dont know u have to pay then i was going to cancl my internet and home phone after they said if im going to cancl i have to pay for cancellation fees $300 dollers but when i called them first time they told me its not for a contract they have cheated up im a singl mum with low income i have to pay for bus passes foods and my rent gt lots of stuff to do so i paid only half for rogers because i didnt have more money and then 4th month it was $300 somthing i calld them and explain my situation but the people how are working in rogers really rude and they dont even care for people so i paid my bill half month by month now we have rogers service for 8 months i got a bill last week it was $958 dollers i told them to cancl my service and send the final bill i can pay little bt little but they didnt do it they are charging too much they are just playing a game with poor people

PEOPLE BE CAREFUL WITH ROGERS SERVICES IF YOU USE ROGERS SAMETHING HAPPEN TO YOU

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4:49 pm EST
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Rogers Communications outrageous fees and harassing calls

I was a Rogers customer until recently. Rogers repeatedly charged me for phone calls I did not make and roaming fees despite not having left the 604 and 778 area code regions. I logged complaints via e-mail so I'd have a paper trail. Each time, Rogers was willing to cut the erroneous costs but I am angry I spent so much time poring over every bill and filing a complaint.

Even if you state in your Rogers account that you don't want to be contacted by them for marketing purposes, that won't help. You see, Rogers outsources its telemarketing to a company called Gemma Communications. The Gemma staff called me upwards of five times/day badgering me to upgrade my phone or upgrade to a more expensive plan. I filed a complaint with Rogers, who said that Gemma was "not a Rogers company but are acting on our behalf" and that my complaint wasn't valid and wouldn't be rectified because of that!

What else? Oh yes, cancelling. I hopped over to Wind. Rogers made this a nightmare for me. One month before the two phones on my family contract ended, I called Rogers about cancelling. The rep wanted to charge me $2000 to cancel my basic family plan. TWO THOUSAND DOLLARS. I demanded to know where this quote came from and the rep passed me onto the retainment department, where the rep said she that fee was incorrect and that I would need to pay $600. Yet I had the cancellation literature in front of me as I spoke to these two cretins and nowhere was it stated that I had to pay beyond the penalty of whatever I would have owed for the remaining month.

I ported one phone to Wind before the contract expired. Because my mother no longer wanted a cell, we decided to let the contract expire but not before e-mailing and calling Rogers to express our extreme frustration with them and to cancel the one phone at the end of the contract. They did not and continued to bill my credit card for $30+.

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8:04 pm EDT
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Rogers Communications do you know rogers basic home phone only comes with long distance package that you cannot avoid???

I took the basic service only, I got surprised bill saying I have made long distance call. I never know there is long distance service available to my home phone. So, I called them and they told I made long distance call for 41:00 minutes. I do not event get 5 minutes free time at home and they are telling me I talked for 41 minutes. Ok ! fine then I asked how could it be possible that I have long distance activated in my home phone. I got another surprise, each basic Rogers home phone comes with long distance facility. Ok, could I block it. No ! No ! No. The provider is not Rogers so, they cannot block it. Ok, how could I reach the third party to block it. You cannot reach them. Surprise! and surprise! and another surprise! is you can only block it if you buy a long distance provider either from them or any third party! Imagine how they are trying to cheat people. They are feeding me that I do not want to. I was upset and called for cancellation ! Another surprise! I will have to pay for my remainig 7 months @$20 even my monthly bill is lower than that. How could I make the line to stop them treating me like this way? Please help me.

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5:58 pm EDT
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Rogers Communications harrasement

I have my rogers account for the past six going on seven years now i am disabled and i pay an average of $200 dollars amount for my services with Rogers including phone/internet and cable T.V i get paid every month and i pay always the sum or more i stated to you. i am tring very hard to clear up any little out standing amount to the best i can but its hard but i do try my best to do so.But i did fall behind and due to my billing cycle i cannot help it but i do pay at the end of every month. I am always getting calls from their credit department asking me when i pay i always tell them the same anser but then they want more and more i try to reason with them but then they threaten me with lost of services each month they never want to listen even though i had this account many years with them. Sometime i lose some of my channels and have to call and argue with them and plead o put them back on. I feel this is bad buisness practices on their part it seems since Ted Rogers died they have become very greedy company who simple does not care about their customers but only the money i think something needs to be done about them and stop this harrasement to people who do pay even a major part of their bills each month . So please take this complain serious im sure im not the only one this happening to and please take some action against them to stop this thank you

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Nandita Agarwala
, CA
Oct 25, 2011 5:22 am EDT

Rogers called and offered a 'my 10 service' to my wife for our 3 cellphones that were then on a family plan. The customer service rep did not say the family plan would not stay and that we would now be charged for all incoming and outgoing calls at full pop and sure emough our next bill was 1300$ from the usual 300$ - I have been a Rogers paying customer for 5 years and pay for 4 cellphones and cable equal to a mortgage regularly - now I have no choice but to go on collections, ruin my credit, postpone my house purchase/ mortgage oh god how I hate Rogers ! I will make every effort and leave not a single stone unturned to make sure each and every person I know and meet will share this opinion of Rogers - its a lying and cheating company trying to scam honest homemakers and make a fast buck - I have personally worked for Rogers and my testimony will hopefully contribute to make people believe me and this is because there is absolutely no recourse and I cant afford a lawyer at 300$ an hour ! Call me at [protected] if you want to share my experience.. I'll be happy to give you my 1st hand experience with the most ruthless, merciless and cutthroat phone service in Canada !

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Jola
montreal, CA
Oct 20, 2011 3:53 am EDT

Swich to another company which gives you a better deal. I was with Rogers for home phone and I switched to Primus and I am happy with their service. For Internet I have Bell Sympatico and no TV cable. I pay only for both services about $90-100 per month exluding TV cable which I don't need. When you cannot afford the luxury you just cut down on your expenses.

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9:37 pm EDT
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Rogers Communications on demand

the tv shows that are on demand do not get updated enough. usually you can watch a show three days later but lately its over a week.
now they have disabled the fast forward so you cant skip parts if you want. why dont they just leave a good thing alone. I hate Rogers.

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Doglover47
Barrie, CA
Apr 26, 2011 1:13 am EDT
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Rogers TV advertises and then places your favorite television shows on Rogers on demand(ROD). The best example I can use is, Citytv on Monday nights airs the new peogram Harry's Law. ROD, placed this show every week until last week, the finale of the show, and now as a viewer who has gotten use to the show being on ROD, I went to bed missed the show thinking I can watch the show within the next week. Except, ROD has not put it on. And this is not the first time with shows.
I don't understand why they pick and choose, if they are going to put the show on ROD, then put all of them on.

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Rogers_Chris
Toronto, CA
Mar 09, 2013 10:52 am EST

Customers were notified by bill message, Patrick. In order to prepare for future advanced TV and Internet services, Rogers is enhancing its cable network and reclaiming select analog channels. These channels will still be available in digital format at the same channel location and customers can continue to view them with a Digital Box (SD, HD, PVR) or a digital adapter.

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Patrick McDonald
Toronto, CA
Mar 03, 2013 4:32 pm EST
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Rogers Digital Conversion is removing channels one by one without notice for Analog customers, ie, those who do not use the digital box. Of course, the box makes it impossible to use a DVD/VCR recorder, so if you have more than one program on at the same time, you are out of luck. Their sheer arrogance is beyond belief. It is unfortunate that they have a cable monopoly in many areas of Toronto.

RogersKellyF
RogersKellyF
Toronto, CA
Sep 20, 2011 10:26 pm EDT
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Hi there,

To comply with certain networks’ requests, we have blocked these VCR functions on certain channels. This restriction is being enforced by our content providers, but Rogers is working hard with them to find a solution on this, and having content made available faster in the future. Our apologies for the inconvenience.

Sincerely,
@Rogers_Kelly

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2:26 pm EDT
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Rogers Communications wrong billing

I called Rogers to book for a move August 1, 2011. I was told that the first available day would be August 9, 2011. Well...my fault I didn't call sooner but ok. Then August 9th, I found out that they had CANCELLED my services. I was being billed for early cancellation of my contract of $981. I spent about an hour on a pay phone talking to Customer Service. I assured them that I did not cancel my services, I had moved and wanted the service TRANSFERRED to my new address. The rep gave me a case number, said that he could not authorize such a large amount, but a supervisor would be able to do this. He said it will take up to 10 days for it to be off my account. The phone cable and internet were installed later on that day. Oh...did I mention that they changed my phone number and didn't tell me. I went to make a long distance phone call...couldn't make any long distance calls - because I owe them $981. After another hour long phone call to Rogers, this customer service rep assured me that this matter was taken care of. I still can't make long distance calls, but she would send an email and I should be able to make long distance calls in about 48 hours. She advised me to go out and purchase a long distance calling card. So today, I'm watching tv...lost my cable and this $981 charge is still on my account. I really don't know who to talk to at this point...3 different customer service reps have assured me that it is taken care of and it isn't. If you ask to speak to a supervisor, apparrently they don't have supervisors. They tell you a supervisor will call you back in 48 hours and you never get a call.

Does anyone have any suggestions how to get this rectified? I'm desperate!

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Rogers-Elise
Toronto, CA
Sep 08, 2011 9:28 pm EDT

Hi Marigoldz
I am Elise with Rogers and would like to help.
I am really sorry for your experience and would like to ask you to PM me your email address so that I can escalate to a senior care team.
If you're on Twitter, you can also reach me there, I am @RogersElise
Elise

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4:17 am EDT
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Rogers Communications poor customer service

My mom had a cell phone with them over 3 years ago which she lent out to my sisters boyfriend. He racked up a large bill that went unpaid for a couple of month. As soon as she found out there was a bill outstanding she paid it off and cancelled the phone. A couple of weeks ago she went in to see about getting a smart phone from them as well as one of the ipad things. They told her they would not sign her up for a three year plan with both items due to the over due bill from years ago that went unpaid for a couple of months. They told her she could get one of the items but not both? weird I know, so she went to another cell phone company who were more than happy to sign her up and offer both items rolled into one plan for her. She then called Rogers to try and clear this up so if she ever decided to go back with them that she wouldn't have this embarrassing issue. They flat out told her she was out of luck and when she requested to speak to a supervisor they said no and no was final. I think this is a ridiculous use of power and will be searching for a contact number higher than those published on the sites as she should not be thrown under the bus with their customer service reps. If you have any advise on how we should proceed that would be most appreciated.

Thanks.

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Rogers-Elise
Toronto, CA
Jul 15, 2011 10:49 pm EDT

Hi

I am Elise with Rogers. I will PM you shortly.

Elise

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6:45 pm EDT
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Rogers Communications billing/phones

im battling canver right now been with rogers cell phone 4 ever mainly pay as you go but the last while my son turned of age to sign a contract on his own yes bills were paid now im battling cancer i am on wsib waiting for a settlement i dont no the last time i contacted rogers but 2 cell phones deactivated but now the bill is ot ragious you get tansferred everywhere in that dept there are a few nice ones but ive tried to make payment arrangements the one arrangement iwas 2 days late i was hospitalized when i got out i tried my cell for emergencies only didnt wor deactivated then you keep calling and begging for hep then you get a rep stating no you listen to me the others are wrong the payment is higher then ever not being used and yes my son had bad luck with blackberries broken easily front screen lost 2 stolen then id put a new one added to my account rediculous price and they said new they were refurburshed i have a chip nokia its under his name but im added his mom the cell phone was his only connection to me and his friends now im dying he is clinically depressed and i have nothing right now im fighting to stay alive but it would be nice for someone to do something nice for us the customers he no longer has his phone i have my cheap nokia i hope to live until my fundraiser july 23 2011

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5:53 am EDT
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Rogers Communications approved now not

was approved had to go to store to varafy my id I was told to fax in they refused it as well. I am taking to loss provention team of Rogers and Fido. I have a account number here now I am tired of this bull crap they want me back as a customer I cant get it on contracted phone nor monthly with out passing the C Check. Anyhow I am getting a Blackberry 8800 with simcard and charger and so on I am going to go pay go they better not touch my pay go when I do this or they be taken to better business agency.

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9:36 pm EDT
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Rogers Communications docsis 3 router/modem combo/traffic shaping

I'm getting tired of this. Rogers own terms and conditions state they are not throttling downstream traffic, yet I'm only receiving less than 1% capability in the service that I am paying for. This has been tested, replicated and confirmed in Rogers own labs by their own technicians, yet their Execs tell me in a letter outlining my complaints there is no issue, but yet I can prove it by way of speedtest:

»www.speedtest.net/result/1283265070.png (3.13 Mbps down, 1.20 Mbps up)
»www.speedtest.net/result/1283266718.png (3.18 Mbps down, 1.51 Mbps up)
»www.speedtest.net/result/1283267850.png (3.98 Mbps down, 0.98 Mbps up)

This is hard-wired to the network with no other devices active. This is on my supposed 75 Mbps service! Add to that the garbage SMCD3GN that we are forced to pay for that they have NO resolutions to the issues that plague it and enough is enough already. Every single one of Rogers Internet customers should be filing complaints. Let me know if you'd like some Exec's email addresses and I will be glad to help you out!

I can also point you in the right direction to file complaints with the correct organizations that will make Rogers stand up and take notice or at least have to provide detailed answers other than "we see no issues on our end."
Rogers Execs emails:
terri.[protected]@rci.rogers.com; michael.[protected]@rci.rogers.com; brian.[protected]@rci.rogers.com; ken.[protected]@rci.rogers.com; robert.[protected]@rci.rogers.com; liz.[protected]@rci.rogers.com; shelagh.[protected]@rci.rogers.com; jenny.[protected]@rci.rogers.com; john.[protected]@rci.rogers.com; stacey.[protected]@rci.rogers.com; [protected]@rci.rogers.com; brian.[protected]@rci.rogers.com; nadir.[protected]@rci.rogers.com; [protected]@rci.rogers.com; matt.[protected]@rci.rogers.com; tom.[protected]@rci.rogers.com; [protected]@rci.rogers.com; dexter.[protected]@rci.rogers.com; ted.[protected]@rci.rogers.com; edward.[protected]@rci.rogers.com

CRTC Execs:

[protected]@crtc.gc.ca; amy.[protected]@crtc.gc.ca; konrad.[protected]@crtc.gc.ca; tina.[protected]@crtc.gc.ca; caroline.[protected]@crtc.gc.ca; karl.[protected]@crtc.gc.ca; chantal.[protected]@crtc.gc.ca; len.[protected]@crtc.gc.ca; gerry.[protected]@crtc.gc.ca

Competition Bureau Execs:

melanie.[protected]@competitionbureau.gc.ca; paul.[protected]@competitionbureau.gc.ca; john.[protected]@competitionbureau.gc.ca; lisa.[protected]@competitionbureau.gc.ca; douglas.[protected]@competitionbureau.gc.ca; lisa.[protected]@competitionbureau.gc.ca; ron.[protected]@competitionbureau.gc.ca; pierre.[protected]@competitionbureau.gc.ca; mollie.[protected]@competitionbureau.gc.ca; vicky.[protected]@competitionbureau.gc.ca

CCTS:

[protected]@ccts-cprst.ca

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Update by rednekcowboy
May 10, 2011 4:12 am EDT

Elise,

Don't even bother, this has already been to the Office of the President. Please contact Terri Martens with any questions.
If you do not manage download streams, then how do you explain these results on a 75Mbps service?

http://www.speedtest.net/result/1283265070.png (3.13 Mbps down, 1.20 Mbps up)
http://www.speedtest.net/result/1283266718.png (3.18 Mbps down, 1.51 Mbps up)
http://www.speedtest.net/result/1283267850.png (3.98 Mbps down, 0.98 Mbps up)

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daymck
, CA
Aug 14, 2011 9:00 pm EDT
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All the speed tests in the world and forwarded to Rogers do not get any results. It is insulting to my intellgence to speak to any of the tech support. They must take Rogers courses in polite customer service skills, but should be working taking appropriate action to resolve issues. I sent the following to Rogers today. have been having spped issues since May some time. We have been using their high speed for over 2 years now BUT ready to quit.

"Still having issues getting on-line between the approx. hours of 11 am and 6 or 7 pm - seven days a week.
I ran a test yesterday and today with my neighbour who uses Bell.
He allowed me to access him wirelessly all day yesterday and so far today. I have no problem getting online and staying online with high speeds to his Bell internet.
I just called the 1-888-ROGERS1 and your tech hears this often. Said perhaps try a new modem. She knew I was connecting with ease to the neighbours. This is unsatisfactory service in my books. I have to drive across Kanata to try a new modem that you tech says may not help the problem! I know the modem works as it working fine in the later evenings and early mornings. It is not a modem problem at all.
I plan to cancel my cable (with appropriate notice) as well as my cable TV of which I have been a subscriber for approximately 23 (twenty-three) years if I do not get a full credit immediately for 3 months re: my internet account for the past 3 months or so we have been unable to access it (approximately 7-8 hours per day).
If you can not guarantee access during the hours of 11 am - 6 or 7 pm I will have to cancel anyway. My son will require the internet after school at 3:00 p.m. and I do not want the excuse "the internet's not working" to affect his homework.
I will be calling on Wednesday to cancel my services (Internet/cable TV) if your reply is unsatisfactory. You technicians should have real solutions - not "is it plugged in?"."
Kanata Ontario

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0rounder0
Ottawa, CA
May 23, 2011 3:26 pm EDT
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I am so frustrated with Rogers internet. I'm paying for high-speed yet Rogers traffic shaping is so bad at times I receive less than 5kb/s. Does anyone know of any other internet companies in Ottawa, Ontario that are not traffic shaping? As soon as I find one I am cutting off Rogers completely: cell phones, internet, digital cable... EVERYTHING! I'm not even going to rent from Rogers Video anymore.

Hopefully they'll get their act together.

RogersElise
RogersElise
Toronto, CA
May 10, 2011 1:41 am EDT

Hi

I am Elise with Rogers. Rogers is managing network according to the disclosure on our website:
www.Rogers.com/networkpolicy

To put it in a nutshell, we manage only upstream traffic, not download streams. High-volume, low time-sensitive traffic (such as P2P file sharing) is limited to ensure all customers have a high level of service for time-sensitive tasks like sending email, requesting web pages, video and voice applications.

I will contact you privately to see how I could help with this.

Elise

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2:26 pm EDT
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Rogers Communications 23687 solow spam

I got charged for $5 each of "23687 Solow" spam message, and total of $25 for 5 spams. Rogers sent me a bill. So I contacted rogers asking for refund, rogers said it collects money for Solow, let me contact Solow. This is very outrageous. I said, I pay rogers fee, I use rogers service, and I got bill from rogers, why I cannot contact rogers to resolve this issue, rather, you want to pass the ball and let me contact tihs spamer Solow. Rogers CSR showed very impatient and said they cannot do anything about that. So, I complain here that if rogers would help spamer to collect spamming money rather than help its "valued" customers, I would seriously consider that Rogers is part of spamming.

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Rogers Communications billing practices

I have received assurances from Rogers for the past 5 months that access to the internet has been turned off on my daughter's cell phone. For the past 5 months, I continue to receive "data" and "music" download charges. Rogers keeps claiming they have fixed the problem, but this is not true.

Now I am receiving bills from Gameloft Guild - but when I phone the toll free number, they can't tell me who or how this subscription was activated. Rogers also claims it is not their responsibility; neither accept responsibility for something (internet access) that was "shut down"

Rogers, you have lost me as a customer and I will blog this complaint everywhere.

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C Cushner
, US
Aug 01, 2016 10:08 am EDT

100% agree I am having the same problem. Just go off the phone with Rogers and they say there is nothing they can do to stop the charges. I will be moving to another carrier Sad as I have been a Rogers customer for 16 years

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kanna2000
Toronto, CA
Jun 13, 2011 9:47 pm EDT

rogers canada i cancell the data packge they said you have to pay 100.00 to pay i pay for it - i though every thing done they keep sending the internet bill i called them they said dont use the internet in your phone (my phone have wi- fi ))) every month i call for this ### the customer service is bad i thik this is the way they rip off the people my friend also compalient about this

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huma nisar
, CA
May 04, 2011 7:56 pm EDT

Iam getting messages from two way traffic mobile & Text chellenge, & Motime company. and rogers is charging me on my cell phone bill.i cant afford .please make sure to take my money back.this is about mt cell phone

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Kimberly Mccune
Mission, CA
Feb 09, 2011 7:08 pm EST

January 28 i had called my phone comapny before januaries bill was due and stopped all calls and txt messages to this number. I had told my pphone company i want to turn off this phone. the phone holder hadnt payed his bill. Now i see that i am being charged for txt messages. Please refund my 38.00 .

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procellulaire
Montréal, CA
Aug 03, 2011 6:40 pm EDT

Hello

This is a REAL problem we must do somthing about it, please comment on my BLOG, if we have enough people we can ask for refund and more.

http://rogersgameloftproblem.blogspot.com/

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vankat7
Burnaby, CA
Jun 19, 2011 10:50 pm EDT

My Rogers contract was coming to an end some months ago, so I asked about retention plans. They wouldn't offer me any. I found out that the standard practice with them is one your contract expires, your phone is automatically put on a month-by-month payment plan. A warning to all!

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AAzhar
Mississauga, CA
Jun 15, 2011 3:57 am EDT

I am in the exact same situation. Rogers at times have admitted their mistake with billing and had given me a credit. But now when the charge shown up again from Gameloft even though after confirming with Gameloft that there is no service on my cell; for the past two months; GUESS WHAT ... Rogers has been simply applying fake charges to my rogers bill.
Interseting that they will not take any responsibility!
What a bunch of losers ... I have already cancelled my service with Rogers and moved to another better trust worth and credible carrier.

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Rogers Communications cancellation

Roger's business practices related to cancellation of services is a major problem. I cancelled cable/internet services a few years ago by phone and then subsequently returned their equipment and was told I had a balance of .01 which I paid. I relocated overseas and then a few months later I started to getting harassing collection calls from them on my Vonage internet phone, many of which were in the middle of the night for me. They claimed that I did not provide notice of cancellation and that I had an outstanding balance. I told them to forget it and I would not pay as I had notified them and had returned their equipment with no outstanding balance reported by their staff. I subsequently was harassed for some time until I took the matter up with the CEO's office whereupon the service charge was waived. I thought the matter was over but it resurfaced several months later with a collection company. I again had to call the CEO's office for action.
Fast forward to yesterday where I again decided to cancel their service. This time I went to their retail outlet to get a confirmation in writing that they had been provided notice. They are not allowed to take cancellations there for some reason (only sales). While, I was there it was sad to see a women returning equipment for one of their parents who had passed away and she was told that they would still be charged for a month until they formally cancelled. I went on line to try to cancel but that is also not allowed by the Comapny. I then had to do the dreaded telephone thing and had to go through two humans to give notice. I requested an email confirmation but they sell internet but don't use it to do business (except sell). I asked for a confirmation number but they don't provide that either. The best I could get was a name and a workload order number.
In the course of dialogue with the Rogers Customer Service, I complained about the notice requirtement and suggested that when they get their equipment back that they should close the accouint with no notice required. This was reasonable business practice consistent with other utilities and organizations. The person indicated that it was the norm in the telecommuications industry --- i.e., one of the pat bs anwers they are provided. This is absolutely not true. The practice of my new internet provider is 2 or 3 days notice (just enough to process the work order). I also cancelled my Vonage phone on the same day and they require no notice at all. In fact, the Vonage representative indicated concern that I was leaving and offered a month's free service so that I could avoid having to make a subsequent partial month payment to facilitate the transition to a new phone system. What a difference in service.
My concern about Rogers practice is as follows. There is absolutely no way that I would ever accept their billing and cancellation practices (several years ago in a billing dispute, I had to threaten to throw their services out of a building that I controlled to get them to back off). They will always address my particular problem but continue to rip off others. The problem is that most people don't have either the time, clout or inclination to fight them over inappropriate charges. Young people who can hardly afford it are the ones really getting ripped off by their practices. Consumer protection regulation is unfortunately required to address the practices of this company which are notorious in Canada. The other is through public forums that educate people about their poor and predatory business practices.

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justice man
torotno, CA
Jan 26, 2012 9:09 pm EST

CRTC worst things happend to all canadians, Many peope in bord of directors on CRTC are rogers and bells people, how in the world you are going to get justice.

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944boy
Newcastle, CA
Jun 15, 2011 12:19 am EDT

Well I am trying to get some compensation for 7 years of bad cable to home. I had to go as far as giving them 48 hours to fix it or I was dumping all of their services. I was asking a reasonable amount of compensation. The gave me poor quality for 7 years. Seven years of complaining. Now they offer basically $600 dollars in a "good will gesture". Screw you I say. You know the are i live in is bad. They have not fixed it. They finally ran a new cable to my house from around the corner as I pointed out the box close to my house has a crap signal. If tehy know the area is bad and they sell you cable and internet at full price is that not a shaddy way to run a business? They take a gamble and take your money. I personally think it is fraud but let use see what happens. I plan on going farther than the presidents office. (who offered me this insulting settlement today) It is insulting to a consumer to be thought so little of. It is insulting the hear such garbage when you that is no more than three months of what you pay as compensation for 7 years! Consumer need ot band together and stop this shady corporate garbage and the people who support it!

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FordRB
Toronto, CA
Apr 30, 2011 12:55 pm EDT

I am having similar problems, May 2011. In my case there is grounds for a complaint to the CRTC as they are interfering with internet business access on my part and obstructing a transfer to another provider, an action guaranteed by their agreement with CRTC.

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houserulz
Toronto, CA
Mar 25, 2011 6:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

One of the WORST Canadian companies to deal with. Scavengers, scammers, bullies and worst o all, trying to Monopolize telecom, thus getting away with however they run their business. I'm happy to see more competition coming in, offering better services at much, much lower rates.

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Rogers Communications rude staff member

On Sunday March 6th around 1:30pm my fiance and I went into the Rogers video in Millrise. After picking a few movies we waited in line to rent them. The girl at the till already showed us a demeanor that she was "not wanting to be at work", she asked us for our card, or i.d.. I handed her my drivers license since the account is under my fathers name (whom we live under the same roof as). She asked the normal questions then informed me of three late charges on the account. She then told me in a rude tone (which was present for the rest of our visit in the store) that I have to make a new account for myself. Surprised at this, since my father and I have always used the same account I asked her why this is, she snapped a response back and informed me to pay the three late charges on my fathers account, because of her tone I denied to pay these fees (had I been allowed to use the account like I have in the past, I would of cleared up these charges without a issue) and told her I would clear up the difference with him. She then snapped back "Well if thats how you want to be." I said nothing for the rest of the transaction.

I as a paying customer Do not appreciate being talked to and treated like a child. Unless this girl (Danielle the assistant manager) is spoken with and I am provided with a written apology, my family and I will be renting movies from Blockbuster and will tell our story to everyone we know.

It was not the fact that we had late fees to pay, or that you have rule that need to be followed, I had no problem with creating a new account, it was the tone and the lack of respect that I received from this individual.

Please feel free to contact me at [protected]@gmail.com

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Rogers Communications unsolicited text messages by tmg sms

This is so ridiculous...they offer you an opportunity to win an iPad and then enter your cell phone number into a system that sends out daily trivia questions to you and charges $2/message. Even though we didn't open the messages or message them back, we get charged. So now we've got a $58 charge on our phone bill that we have not authorized.
How the heck does Rogers get away with this crap! Do they have no monitoring of their

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Rayski
Oakvil, CA
Sep 30, 2011 11:20 pm EDT

Those texts have absolutely nothing to do with Rogers or any other carrier you might be on! When you enter your phone number on one of those websites offering you an iPad etc. it is your responsibility to read the fine print on the bottom which greatly states that you will be billed let's say $2 per message and they will be sending you x amount of messages per week until you text back stop. This is a third party contract you are getting into and like I said it has nothing to do with Rogers. So before blaming it on them you might wanna be a little more careful next time and read up before giving out your number like that!

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caterina Korvin
Edmonton, CA
Mar 06, 2011 5:08 am EST
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Dear Shaddy! I had a similar incident in Alberta. You should go to your local Consumer's Affairs office and launch a formal complaint and show them the bill. Also, try calling the Roger's head office and speak with some one there about this and advise them that you are going to have Consumers Affairs check them out for questionable practices? The local offices don't really seem to be to bothered. When head office gets involved usually something happens at the very least it will get their attention!
Good luck
DRCL

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Rogers Communications unautorized use of cell phone

Hi my Name is Wilda Everett Cell phone no is [protected] i have been charged $81.03 for charges that i never put on my phone and would like to be credited with $81.03.I have a seniors plan for $15.00 a month which is all i can aford.
My name and address is Wilda Everett 55 Kingsley Crt Apt 17 Fredericton NB E3A 5a3 i would be very pleased to have this handled as soon as possiable please thank you Wilda

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Jeff (Rogers)
, US
Feb 09, 2011 2:59 am EST

Dear Ms. Everett,

My name is Jeff and I'm the customer service agent assigned to your case. I'm pleased to let you know that to make up for your inconvenience we will be providing you with a free gift card, a sales representative will hand deliver it to your door at 55 Kingsley Crt Apt 17 Fredericton NB E3A 5a3 on Feb 11th between 10am and 1pm.

I have looked into your matter re: Rogers account [protected] and you are correct. The $81.03 charge is invalid. Please accept my sincere apologies and allow us to credit this back to you.

Please reply with your credit card number and SIN, as well as your birthday so we can issue your refund.

Thank you,
Jeff B.
Customer Service/Support
Rogers Mobile Communications

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chevypride98
sand point, US
Feb 09, 2011 2:39 am EST

yeah i was just about to post the same thing, you mentioned u had a seniors plan? which means you probably are a senior, so its pretty sad you dont have the knowlegde already of what kinda sick people are viewing this on the internet

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Rogers Communications doble charging for bandwidth use

We have been using rogers for over 2 years now and have been less than pleased with their service. A couple months ago, after been fed up with slow speeds and constant drop outs we decided to call rogers for a solution. A technical support employee convinced us it was our crappy router and suggested us to get their all-in-one modem/router for an extra $1.50 a month.

After the first bill the next month we noticed that we were going over the 60gb monthly limit, something that we never encountered before. After months of carefully monitoring our bandwidth and even sometimes avoiding the internet completely in fear of being charged, I was still shocked to notice we were going over the 60gb limit.

Searching the day to day usage, I noticed that one day 18gb's were "donwloaded". Easily 16 gigs more than normal. This was the same day I was trying to watch a movie on the Play Station 3 that I transfered over from my laptop. I had trouble getting the sound to work so I had to transfer this 4gb file over several times. I didn't think much of it because it wasn't useage.

After multiple calls to Rogers who explained to me something that I already know, how "transfers on the same network are direct transfers and don't count for bandwidth because it had nothing to do with the internet" (DUH). I insisted that because it was a modem/router, it was incorrectly mistaking a LAN transfer for internet usage. Essentially Rogers charged us 18gb's of bandwidth for ONE file (putting us over our monthly limit). Moreover, this explained why we were always over our limit because we transfer all kinds of movies/songs to our Playstation.

After he talked to his boss, who talked to someone else who talked to the guys that runs the servers, they informed us that it does indeed count as useage. Frustrate and busy with other things, I called back the next day and within 10 seconds my overage charges for the past couple months were refunded.

I was wondering if anyone else has any similar problems with the *** all-in-one modem/router and I wonder how many other people are being unnecessarily charged because they share/transfer files in their OWN network. Also, isn't this illegal?

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Brian
,
Nov 28, 2008 4:57 pm EST

My mother is 91 years old. She wears a emergency wrist band in case of emergencies she can push this button and immediatley it dials an emergency service. This goes through the phone in her condo. She lives alone and has had a serious issue with her heart that cannot be operated on so they give her pills to rectify the problem as much as possible. Anyways, the phone was down and we called Rogers - they told us they could not get there until 3 days later. Why couldn't they make it there right away. Obviously something was more important than a person's life.

I have had numerous issues with there internet service at my mom's place. I live in Calgary and send her emails containing pictures. They wouldn't even go to my mom's place to look at the computer - even when I offered to pay. They said when they hooked her up she got the Standard install rather that the 'Ultimate' install where they check her computer and make sure she can get on the internet. I couldn't get them to go there. It turned out the problems was with the modem and that is why the phone quit working. When they discovered that and when we informed them that she has an emergency wrist band that's tied into the phone they said 'We can make it in 3 days'. They don't care about the customer, only themselves. I can see why there is so many complaints about Rogers.

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OneLife
, US
Sep 22, 2010 7:18 am EDT

They delivered an expensive scuplture, with fragile written all over the box. They smashed by bashing in the side of the box. They charged me more than it should have been after destroying my item. I called and faxed for days weeks, now in month #3... no one there acres, they say fax this, and i do and then i call and they say never got it. So I send it to a new fax number and they call and say I need to fill out another form and another form, and then i call back and they cant find anything and ask to start the process over... its designed so that nio matter what the customer looses everytime. They hold all the cards.

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Slamer
, US
Jan 07, 2011 10:45 am EST

I have 5 phones with rogers for the lat 12 plus years, I wanted to upgrade the old phone, they not only charged me more than anyone else as new to rogers ($300) but also $35 for upgrade, now I want to cancel all my phones with them, hey want to charge anther $380 per phone for early cancellation. I just went through my monthly bill, they are nothing but rip-off, I would never recommend my worst enemy to get a phone from them. No loyalty to customer, very rude on the phoe, I have been paying $800.00 plus per month. They simply do not care about any customer. The management people don't have time to talk to me as they are too busy. There should be a law to protect consumer, as these people are nothing but bunch of thieves.

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Disappointed in Arcane
Ottawa, CA
Oct 01, 2008 8:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In November 2017 I switched my home phone services to Rogers (VOIP). To make a very long story very short, it took Rogers 18 days to install the service that would not work. Twenty-three phone calls and three service visits later resulting in days without phone service that I was paying for (including no 911 ability), my Rogers VOIP home phone finally worked. Since then my phone service has been corrupted in some capacity many times. This final time, I have just made many service calls (on my work cell phone) and three Internet service calls as I now have no dial tone - yet again. To add insult to injury, Rogers emailed me stating that my phone service works fine!

Let's not even go into their inaccurate billing and account information. That will be another complaint.

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Trismos
Acanada, CA
Mar 06, 2011 3:00 am EST

Seems when you go to cancel your Rogers internet, you have to give them 30 days notice, they take your modem, but still charge you for the full 30 days with out service... what kind of theft is that? Now, because the TV isnt bundled, it will go up $20 higher than the listed web site page price... how does that work? wild... Have you noticed that their stores are closing? No video rentals? so they must be trying to screw people for lost revenue...

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longisveigh2403
1, CA
May 15, 2010 12:06 am EDT

Rogers...worst customer service ever. I can't count the number of times I've called in for help and after waiting for an hour I get dropped.

Rogers Communications In-depth Review

Business Overview: Rogers Communications was founded in 1960 and has since expanded to become one of the largest communication and media companies in Canada. They provide a robust catalog of services including wireless communications, cable television, telephone, and Internet connectivity. Despite a competitive industry, Rogers Communications has maintained a strong foothold due to its comprehensive services and widespread recognition.

Quality of Service: In terms of speed and efficiency, Rogers Communications brings high-speed internet and effective wireless coverage. However, like any ISP, they do experience periodic network downtimes. The company’s customer service can be a mixed bag, with some customers noting exceptional support, whilst others face longer waiting times. Their commitment to support and maintenance is commendable, with regular updates to hardware and software in a bid to improve customer experience.

Product Offering: Rogers bundles a range of services — TV, internet, home phone, and wireless — with flexible options to accommodate various user needs. They have consistently embraced and executed technological advancements, including 5G, which has further elevated their service quality. User experience is generally good, though comfort levels can vary per specific products or services.

Pricing: Rogers Communications offers competitive pricing matching the industry standards, though they may appear expensive for basic packages. Comparing with competitors, prices are in a similar roundup, although the specific features in each package may vary. Rogers often provides promotions and discounts, especially for bundled services or long-term contracts, which can enhance their value for money.

Network Coverage: With a strong regional presence in Canada, Rogers Communications dominates in many areas with its superior network quality and reliability. Continually updating their technology ensures customers almost always have the latest in advancements, including the growing reach of their 5G network.

Customer Support: Rogers Communications offers several modes of communication, including telephone, chat, and social media for customer support. While there are periods of high-volume which can lead to longer waiting times, most customers find their issues resolved effectively. 

Corporate Responsibility: Rogers Communications has shown commitment towards reducing its environmental impact and actively participates in numerous community-related initiatives. The company also places a high priority on ethical practices, including a strong stand on data privacy and consumer rights.

Online Presence: The Rogers website is informative and user-friendly, providing a hassle-free way for customers to access and manage their accounts. Their mobile application equally offers a seamless user experience. Their social media platforms are actively used for customer support, updates, and promotions.

Company Culture: Rogers Communications ranks well with employee satisfaction, offering competitive benefits and fostering a growth-oriented environment. They promote diversity and inclusion, making it a forward-thinking entity in the corporate world.

Final Verdict: Rogers Communications offers solid coverage and an expansive suite of services with state-of-the-art tech, although their services might be costly for some. While improvements could be made in customer service, they generally handle issues effectively. Their online platforms are easy to navigate and they maintain a high standard of corporate responsibility. The company's future seems promising with continued expansion and investment in new technology.

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