Sprint

I was looking to help my daughter change cellular carriers from AT&T to either T-Mobile or Sprint because she needed unlimited data. On October 12, 2015 I made calls to both carriers and T-Mobile came in slightly higher in monthly charges but a better overall rating in call quality in SoCal. They mentioned for my daughter Grace to have her contract bought out, she’d have to turn in her old ATT&T iphone. I then called the Radio Shack-Sprint store in Santa Monica 2008 Wilshire Blvd, Santa Monica, CA 90403 and spoke to the Sprint manager, Tyler. He put together a plan for my daughter and flat out told me she could get her contract bought out and “still” keep her old AT&T iphone. That was attractive because she could sell the phone and use it towards her Sprint bill. He told my daughter the same thing in person about being able to keep old phone while having contract bought out. Long story short, she had some issues with dropped calls in Malibu where she frequents. She was planning on returning the phone before 14 day trial but since she’d be able to sell her old AT&T iphone, she was going to put up with it. That’s when we found out that to have Sprint buy out the phone, you absolutely have to turn the phone in. This is not what Tyler said and he allowed me to record him at a later date where he admitted he was given incorrect information on the program. I have a big issue with this because he is a store manager and should know better about the program, especially concerning buyouts, etc. Whether this was intentional or unintentional, it was not fair to my daughter to provide incorrect information and for him to think it's ok to chalk it up as misinformation he was given. I see online that several Radio Shack Sprint reps like him have given incorrect information leaving customers frustrated and angry. We returned the Sprint iPhone and she switched back to AT&T. Sprint went and referred my daughter's account to GC Services collection agency. Granted, this was probably before the phone was received but I will so extremely angry if when phone is received, Sprint tries to charge ETCs on her account. There was blatant fraud here committed by the store manager Tyler. I mentioned this when calling to Sprint care and spoke to Deborah- reference #QQPH36W. I am certain other Sprint salespeople are doing the same thing nationwide just to sell plans. Intentionally providing false information to sell plans. I need Sprint to do the right thing and not charge any ETC's. B. Bene