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SpinTop Games Complaints & Reviews - Paid for games and never got them

SpinTop Games Contacts & Informations

SpinTop Games

Posted:    G. Major

Paid for games and never got them

Complaint Rating:  69 % with 13 votes
Contact information:
Spintop Games
United States
I ordered games twice on May 4, 2009 the 1st order was for 2 games it when fine. I placed second order 2hrs
later. I ordered 4 games this time they charged games to my Visa card and I never got conformation e-mail
I have sent several e-mails even with Visa telephone number. Spintop will not contact me and now they have
blocked my e-mails, so Ican not contact them. Visa will take this off my bill [thank god]. there is no phone number to concact them and they block your e-mails so there is no way to contact them.
BUYERS BEWARE SPINTOP GAMES TAKES MONEY AND WILL NOT GIVE GAMES YOU PAID FOR
Comments United States Products & Services
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 20th of May, 2009 by   kellyswoman 0 Votes
Is this the email address that you are sending emails to Spintop games inquiring about your games (support@spintop-games.com)? If so make sure you have that addy in your address book so your email won't go into your spam box. Also when you log onto their site and scroll down to the bottom of the page you will see a support link. Click on it and you should see a question "I did not receive my e-mail receipt and would like a new one - OR - I would like to view my order history.
You are able to retrieve a summary of your purchases by clicking the link below and following the on-screen instructions. Click Here. " Click on the click here and it will take you to a screen where you enter your email address that you used when buying the games along with your last name and then search. You can search the history for those games and redownload them. Hope this helps.
 2nd of Jun, 2009 by   Billy 0 Votes
I became a member of your Two month game club. I purchase a game but it took the full 19.99 out of my account. My bank account showed the 10.75 being taken out so I could not firgure out how to correct it or get in touch with you that my Two month period should cancel any future transactions. We enjoy your game very well but we are not finding out how to opt out. Thank you Billy
 9th of Jun, 2009 by   kellyswoman 0 Votes
Hi Billy, I wanted to clarify that I am not employed by Spin Top Games so therefore I can only offer information that I find on their site to help you possibly. I couldn't find any where that showed a two month game club program, as far as I could tell it showed that their games are downloaded and have a trial period of play for 60 minutes on any of their games. After that time is up you can buy the game. Most companies offer their games at full price of 19.99 after their free play of 60 minutes. If you go to the spintopgames.com you can see at the very bottom right hand side a link of "contact us" click on that and it will give you more infomation. Are you sure that it was with Spin Top Games that you entered into the two month agreement? I only ask this because other sights such as Real Arcade have a monthly trial period and unless you log into your account with them and cancel you will be charged their monthly fee. Spin Top Games are sold through other sights like Real Arcade and Big Fish (I believe?) and you can buy SpinTop games through other sights so make sure who is charging you a fee. Lots of times your credit card/debit card detailed billing can offer you a number for that company for you to call and inquire about charges and they should either be able to cancel a membership or direct you to some number that can. Never rely on things to happen automatically, and always follow up with the cancelation to make sure it has happened otherwise you may continue to be charged. Good Luck.
 21st of Jul, 2009 by   lenwood grimes 0 Votes
i paid for the chessmaster spintop game several years ago and i accidentally deleted it from my computer. i have unsusessful in re-downloaded again. can u help me
 29th of Jul, 2009 by   Bernie Lavers 0 Votes
I have mortimer beckett & the time paradox & it has by-passed westville & went to eastville main scene.I cant access what I need in eastville as it is in westville. I didnt pay $ just to play 2 screens of a game
 30th of Oct, 2009 by   Bobbles 0 Votes
I order a game about a year ago a and my computor crashed and i would like to know if i could get the code for it Fishdom and my name is Colleen Preston


Thank You very much

Colleen Preston
 19th of Sep, 2012 by   Lena Anderson 0 Votes
Dear Company,
I have a game I bought from you at least 2 years ago now and out of the blue It says I used up my 60 minutes. I don't under stand?
My Order # is ST-15177 I have the disk. The one you won't let me play is - Jewel Solitaire
I did change my e-mail address LAndersonathome@msn.com TO LAndersonathome@q.com
I hope this matter can be taken care of & I can play my game again.

Thank You, Lena Anderson
 31st of Mar, 2013 by   Patricia Hetrick 0 Votes
i am lilpumpkin 2009@ATT.NET MY HARD DRIVE CRASHED HAD TO GET NEW ONE LOST ALL MY6 GAMES PLEASE HELP
 31st of Mar, 2013 by   Patricia Hetrick 0 Votes
my hard drive crashed had to get new one lost all my games love them
 31st of Mar, 2013 by   Patricia Hetrick 0 Votes
never had a problem with you or my games

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