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sony corporation

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Sony Bravia 55 inch LCD TV

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
Sony corporation
United States
I would like to file a formal complaint against Sony corporation for their unwillingness to replace a defective item.
We purchased a Sony Bravia 55inch LCD TV on 10/1...on 10/8 the item was received, and on 10/11 we installed it in our home. On 11/24 we noticed an issue - after having an authorized repair technician come out, it was determined that we needed a new radiation sheet, and display panel. On 12/1, both items were ordered - then, we waited, and waited, and waited. Multiple phone calls were made to customer service, parts, etc - I have 2 pages of names/dates/notes of who I spoke to. On 12/16 we were contacted by Sony offering us a refurbished unit. Based on the fact that we feel the item is defective, we don't feel we should have to accept a "refurbished" unit when the one that we purchased was only 6 weeks old at the time that the issue arose. The unit came w/ a 1 year warranty, and we also purchased a 2 year extended warranty, which does not appear to be worth the paper it's written on!
Sony is not willing to come and get the unit, issue us a refund - nothing - this is all they are offering. To compound the issue, now that the order has been placed for a refurbished unit, we have to wait 2 more weeks for the order to ship, then we have to wait for the shipping company to get it to us. We feel that we are getting the run around, and multiple phone calls to "customer service" are pointless - all they can do is apologize, and offer understanding for the frustration we feel.
I just feel that a company the size of Sony can stand behind their product a little better than this!
Complaint comments Comments Complaint country United States Complaint category TV, Music & Video
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