The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Intex Air Mattress
Air Mattress defect
2. (9 mins ago)
TracFone Wireless
Minutes not added after online purchase
3. (14 mins ago)
Collect Pros
Collections scam
4. (26 mins ago)
FEP Search Group
Posting fake job offers on their site
5. (38 mins ago)
Fake Passport Websites
Scam or Real?

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

SoftBuy, Georgia Complaints & Reviews - Not an Adobe Reseller

SoftBuy Contacts & Informations


Posted:    AmyE

Not an Adobe Reseller

Complaint Rating:  100 % with 8 votes
Contact information:
Royal Software
United States
We purchased Adobe CS5 from SoftBuy. After several attempts to get a reciept, we finally got one (that I could have created in Microsoft Word). I was furnished a serial number. What I found more strange is that in addition to downloading the CS5 file, I also had to download a file called "Adobe Fix". You are supposed to run the Adobe fix file before installing the software. The Adobe Fix file is nothing more than a hackers file trying to break the Adobe CS5 file. Upon a conversation with Adobe, I learned two valuable lessons. 1) SoftBuy is NOT, I repeat NOT, an authorized reseller NOR a certified partner, 2) If the price seems a little low, and you have to fix the file before you install it, go get the real version from the software manufacturer themselves. Don't fall victim to this scam. Luckily we bought this just over a month ago, so we should still be able to dispute the charge on the credit card.
Comments United States Software & Games
Share with others:  
Was the above complaint useful to you?    
More SoftBuy complaints
SoftBuy - fraud


Sort by: Date | Rating
 11th of Nov, 2010 by   smarter consumer 0 Votes
How did you resolve this as I was duped also.
 20th of Jun, 2011 by   softbuy victem 0 Votes
Softbuy scams! I recently had to replace my hard drive losing all of my software exc. I tried to get my serial numbers from the softbuy website to reinstall, they erased my account and didn't respond to any of my emails. They rob people that cannot afford the full versions of software programs with the art of temptation. Carma will catch up with these crooks and there business will go down!
Please don't waste your hard earned money on softbuy they will rob you!
 23rd of Jul, 2013 by   April M Robinson 0 Votes
I too was taken... bought Microsoft Office Word 2010 (64-bit) for $39.95. I was provided an Invoice number and a Registration Key, along with instructions on how to install... Needless to say, when I went to validate the Key it wouldn't take it. After talking to a Customer Service person at the Microsoft Store... looks like I was S.O.L. and would have to repurchase the program. Do not purchase from SoftBuy, LLC. You will get 'doopt' like the rest of us!! (Actual purchase was made in Oct. 2012)

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)


Why Consumers Can't Avoid Unplanned Purchases

RSS Feed
Login close

Forgot your password?